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MorganaNK

Barclays ignoring complaint

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I have written a letter of complaint to Barclays twice in regard to the appalling service I have received on more than one occasion from their telephone banking division. Both have been received and both have been ignored. The first letter was written on 15/10/11 and the second 31/01/12. They were sent to

Customer Relations

BARCLAYS BANK PLC

Leicester

LE87 2BB

What is my next course of action???


"I am prepared to meet my Maker. Whether my Maker is prepared for the great ordeal of meeting me is another matter" - Sir Winston Churchill

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The Financial Ombudsman is the next step after you have been ignored for 8 weeks

 

Have a read of some of the articles in the Cagmag

http://www.consumeractiongroup.co.uk/forum/content.php

 

The banks have a LEGAL duty to treat you fairly and if they don't you may have recourse through the courts


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Hi Morgana,

 

Another option is to write a letter to the CEO, Bob Diamond, at :-

 

Barclays Bank PLC

1 Churchill Place

London

E14 5HP

 

Enclose copies of your unanswered letters and ask for an immediate acknowledgement and a full response within 7 days.

 

:-)


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