Jump to content


sinkingfast

PPI Paragon Freedom Finance Bespoke Finance Please Help

style="text-align:center;"> Please note that this topic has not had any new posts for the last 2246 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi,

We took out a joint secured loan in November 2004.

 

The loan was for £40000 and £10000 PPI insurance was added to the loan.

 

At the time I dealt with Freedom Finance but the actual loan was provided by Paragon.

 

I first became aware of the whole PPI debarcle when I asked Paragon for a settlement figure and it was something like £49,000

I was shocked as we had only(ha!) borrowed £40000

so looked into why the settlement figure was so much more especially as we had been making payments!

 

I then realised what had happened with the PPI

 

wrote to Paragon to complain that I had been missold the PPI insurance.

 

They sent back a pretty standard response which i have seen many more like on here basically saying that the loan was sold via a broker

- Freedom Finance so contact them it's nothing to do with us.

 

I wrote to Freedom FInance who said

- we processed it on behalf of Bespoke finance so it's nothing to do with us contact them.

 

Bespoke Finance are based in Gibraltar and I had never heard of them before this point!

They are certainly not mentioned anywhere in my paper work nor had I been aware that any part of my loan or PPI had been anything to do with them.

 

Bespoke wrote back to me and surprise surprise said no it wasn't missold.

However, in the letter there were details about the PPI being incorrect such as saying it was a 5 year policy when infact it is a 10 year policy

 

I wrote back asking how they could be so sure it wasn't missold when they couldn't even get details of the policy right.

They wrote back again and said

"At the time of your application, Freedom Finance acting as a procesor on behalf of Bespoke Finance issued a FISA booklet and PPI booklets.........

Whilst I sympathise with your situation I must refer you to our previous correspondence which is our final response.

 

This confirms that the PPI was sold on an unadvised basis prior to I Day therefore the complaint does not lie within the jurisdiction of the FOS.

 

Therefore I must reiterat that we are unable to uphold your complaint.

 

I then made a complaint to the ombudsman who basically told me the same thing as the loan was November 2004.

 

I still really really feel that I was missold this insurance,

It wasn't explained to me that the PPI would be added to the loan and that I would be paying ALOT of interest on it,

infact I was pressured into accepting it there and then with the offer of a "special deal" whereby if i didn't make a claim on the PPI and the loan was still running in 10 years

then I would get all of my premiums back.

 

I was told that this was a win win situation for me as if i made a claim then obviously i needed the insurance and if i dint' then i got my money back.

They omitted the part about all the interest paid on the £10k!

I said I wanted to shop around but was told this offer was only on the table there and then so was pressured into it.

They never even spoke to my husband throughout the whole loan application process so didn't assess our suitability and needs properly at all.

 

I have even resorted to claims management companies (I know i know i shouldn't)

but even they won't touch it!

What should i do,

please please help,

 

we are drowning in debt and it is really getting me down

Share this post


Link to post
Share on other sites

Hi

 

You say fos have not upheld your complaint...is that the first refusal and have you aked them to look at it again i.e. escalate it to the Ombudsman rather than adjudicator?

 

There is always the oportunity to sue for mis-sold ppi.

 

ims


If I have helped you please leave me a message by clicking my star

 

1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI

Read Here

3. Reclaim Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial

Read Here

5. Feel Bullied by Creditors or Debt Collectors?

Read Here

6. Staying Calm About Debt

Read Here

7. Thinking of a Full & Final Settlement?

Read Here

 

How To Upload Documents To Cag

Instructions

 

I DON'T GIVE ADVICE BY PM BUT IF YOU SEND ME A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER HELP THERE

 

 

 

Private message facilities are offered for users to communicate issues that are perhaps inappropriate for posting on the main forum. Site rules explain this in more detail.

 

If you receive a private message which you consider abusive, derogatory or otherwise inappropriate, whether it be about yourself or other members, please report it using the "report" icon

 

If you are approached (or have been approached) by private message with an offer of help "Off Forum" or with a view to asking you to visit another website, please inform the site team via the report icon, especially if this results in a request for a fee. Remember, this is for your own protection

my views are my own and are given in good faith to try and help people. Please seek professional advice on your case if necessary

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Share this post


Link to post
Share on other sites

Hi, thanks for your reply. I only got one response from FOS/ombudsman i didn't realise i could ask them to look at it again or escalate it? I'm thinking sueing them is the next step but am not sure how to go about it? Do I write to paragon again first? Thanks

Share this post


Link to post
Share on other sites

Hi

 

First off I would ask for fos to look at it again...at least then you get an absolute answwer.

 

Following that you can decide whether to go to court and we can help with that should the need arise.

 

Also use the site search facility for Paragon and read up on what others have done in the past.

 

ims

Edited by ims21
Further information given

If I have helped you please leave me a message by clicking my star

 

1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI

Read Here

3. Reclaim Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial

Read Here

5. Feel Bullied by Creditors or Debt Collectors?

Read Here

6. Staying Calm About Debt

Read Here

7. Thinking of a Full & Final Settlement?

Read Here

 

How To Upload Documents To Cag

Instructions

 

I DON'T GIVE ADVICE BY PM BUT IF YOU SEND ME A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER HELP THERE

 

 

 

Private message facilities are offered for users to communicate issues that are perhaps inappropriate for posting on the main forum. Site rules explain this in more detail.

 

If you receive a private message which you consider abusive, derogatory or otherwise inappropriate, whether it be about yourself or other members, please report it using the "report" icon

 

If you are approached (or have been approached) by private message with an offer of help "Off Forum" or with a view to asking you to visit another website, please inform the site team via the report icon, especially if this results in a request for a fee. Remember, this is for your own protection

my views are my own and are given in good faith to try and help people. Please seek professional advice on your case if necessary

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Share this post


Link to post
Share on other sites

Thankyou, I will ask FOS but i have a feeling it will be out of the time limit. It's about 2 years since i received a response from them, do you think it's still worth asking?

Share this post


Link to post
Share on other sites

I have read through loads of Paragon PPI threads but have failed to find any success stories really especially any that involve this Bespoke Finance

Share this post


Link to post
Share on other sites

Nothing ventured nothing gained.

 

Bear in mind, if it was a couple of years ago, the Judicial Review outcome last year changed the goalposts in favour of claimants so they may well look at it again.

 

No harm in trying

 

ims


If I have helped you please leave me a message by clicking my star

 

1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI

Read Here

3. Reclaim Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial

Read Here

5. Feel Bullied by Creditors or Debt Collectors?

Read Here

6. Staying Calm About Debt

Read Here

7. Thinking of a Full & Final Settlement?

Read Here

 

How To Upload Documents To Cag

Instructions

 

I DON'T GIVE ADVICE BY PM BUT IF YOU SEND ME A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER HELP THERE

 

 

 

Private message facilities are offered for users to communicate issues that are perhaps inappropriate for posting on the main forum. Site rules explain this in more detail.

 

If you receive a private message which you consider abusive, derogatory or otherwise inappropriate, whether it be about yourself or other members, please report it using the "report" icon

 

If you are approached (or have been approached) by private message with an offer of help "Off Forum" or with a view to asking you to visit another website, please inform the site team via the report icon, especially if this results in a request for a fee. Remember, this is for your own protection

my views are my own and are given in good faith to try and help people. Please seek professional advice on your case if necessary

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Share this post


Link to post
Share on other sites

Ok thanks I will do, that can be my reason for asking them to look again after all this time aswell can't it. Thankyou, much appreciated

Share this post


Link to post
Share on other sites

pers i'd start a new claim using the FOS CQ+SOC+letter

 

and fire that off at paragon,

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

Ah is it Customer questionnaire from FOS website? So do i send that and the SOC and a complaint letter to Paragon first again?

Share this post


Link to post
Share on other sites

yep

 

worth a try pers think

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

sri we had a troll

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

Just an update for anyone interested. I contacted Ombudsman and they say I may be able to claim against the underwriter so they have opened a case for me and written to the underwriters. I've filled in a ppi complaint form and sent that off too so now just sitting with my fingers crossed!

Share this post


Link to post
Share on other sites

sri so paragon said no?

 

as they have been coughing quite nicely.

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

Yes paragon said no :-( have there been other successes similar to mine?

Share this post


Link to post
Share on other sites

PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

Thankyou, this was a great win but i think in the end the ppi tick box wasn't ticked was it and this is why they paid up. I've been fighting for long enough now though and I'm not giving up, I know it was missold to me.

Share this post


Link to post
Share on other sites

so can we clarify that you HAVE/did put a new claimi nto paragon?

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

Yes I have put a new claim into Paragon and they have said it was Nov 2004 so not regulated and sold by 3rd party (Freedom Finance) so they are not the ones who sold it to me anyway. Thanks

Share this post


Link to post
Share on other sites

hi, sorry to pst on sum1s thread, Just having the same problem as above with bepoke/ge money/ freedom finance, How can you find out who the underwriter was, been on fone to onbudsman, they gave we a fone number from freedom finance, and I had several others myself, all of which are no longer in use, there is no fone number for bespoke who arranged the ppi, I only found out about bespoke being involved when I intially tried to make a claim against ge money which was who i thort i had be sold ppi from, getting passed from pillow to post...Any advise greatly received

Share this post


Link to post
Share on other sites

please start a new thread

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites
hi, sorry to pst on sum1s thread, Just having the same problem as above with bepoke/ge money/ freedom finance, How can you find out who the underwriter was, been on fone to onbudsman, they gave we a fone number from freedom finance, and I had several others myself, all of which are no longer in use, there is no fone number for bespoke who arranged the ppi, I only found out about bespoke being involved when I intially tried to make a claim against ge money which was who i thort i had be sold ppi from, getting passed from pillow to post...Any advise greatly received

 

Hi, I rang Paragon who are actually my lender and they told me who the underwriters were, i would try ge money. I also only found out about bespoke when i complained to freedom finance, they had never been mentioned to me before that and do not appear in any of my paperwork.

 

Good Luck

Share this post


Link to post
Share on other sites

apologies for replying on thread, i have made my own sorry admin..xx

Share this post


Link to post
Share on other sites
Hi, I rang Paragon who are actually my lender and they told me who the underwriters were, i would try ge money. I also only found out about bespoke when i complained to freedom finance, they had never been mentioned to me before that and do not appear in any of my paperwork.

 

Good Luck

Regarding pre January 2005 sales of ppi :-

 

There could possibly be signs at the end of the distant tunnel regarding CERTAIN insurers - i think there is an 80% chance Cardif Pinnacle (yes cardif not cardiff) are you insurers.

 

to quote someone, referring to cardif pinacle in particular -

 

 

 

"FOS say now as the last time I spoke with them they were intending to use the matter of whether insurance companies had responsibility for sale as a test case with courts. "

 

and it could take up to 5 years apparently.

 

get looking on the search engines for more info


:cool: sunbathing in juan les pins de temps en temps

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...