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    • not sure what you think is going on but they are nothing to do with any official court forms... it's merely a process and fleecing debt buyer must go thru should they be thinking of requesting northants bulk issue a speculative court claim on their behalf.   just send it as is dont change it.   as for d: just put .....the debt purchaser has yet to provide any or all of the required documentation.   dx    
    • if you type in auxillis is our search top right in the red banner you'll see this con over auxillis and supposed courtesy cars , but it's not its an HP agreement is well known here.   9/10 it's ends up with you fronting a court claim out of your own pocket for auxillis against the other parties insurance company that you don't stand a chance of ever winning for a claim against them for the excessive HP hire car costs you got scammed with.   may i be frank that whomever told you looking at the circumstances of you incident that you'd ever win a claim and it not be 50/50 was wrong.   you were in a narrow road in a housing estate with cars parked down one side on a blind sweeping bend exceeding the speed you should have been doing for the stated weather conditions. running into someone's side that pulls out infront of you in such an area and it being where you live too so you know it well would never be the other parties faulty even without the poor weather. if this were to go to court you would lose.   sadly shows you were not driving with due care and attention.
    • I did see not to give those details out, but as these could wind up official court forms, I dont want to be on the wrong side of it.   the areas in boxes D and I, is it ok to say ""refer to appendix A, refer to appendix B"? There s a REALLy long list of "what the hell" I want out of them as this is making zero sense. Not only that, I've got a long list of "this is the hell" I need to send back in the dispute too.
    • the debt has been sold not passed on and yes there is no legislation that prevent a disputed debt being sold.   as for your other questions go read post 4 of that thread again carefully it's all there.   dx  
    • Can talktalk pass on a debt that was in dispute?   Is there a template I can send back? They shoulve have ALL the information anyway seeing as they took the debt over.   Not only that, I didnt get notified by talktalk that a debt was being passed on.   I'm looking over it now and will do it this weekend.   The parts asking for phone number and mail, I dont specifically want to give those out as they're for family use only.. Can I forgo those?
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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First Capital Connect intention to prosecute ( Help i'm scared!)


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Hi there,

 

I am very worried about the situation i may be in. Last week i was travelling from cambridge to Kings cross and i bought a ticket for a return with a 16-25 railcard.

 

At the time i did not check , but my rail card was out of date on Oct 30. I only realised that the railcard was invalid at the time when the inspector asked for my ticket. I understood my mistake but did not have enough money to pay for the ticket at the time.

 

So i was issued with a caution. I answered all questions without hesitation. The only thing at the end was that i asked for the railcard back and he would not give it to me, i said surely he was not aloud to keep my property but then he said that it is the rails property so i let him keep it.

 

I have now received an intention to prosecute and i am so scared, i don not want a criminal record, i am only 21 i have never been in trouble with the law i am very worried. If charged will i defiantly get a criminal record or will i just have to pay the costs?

 

Please help!!

Edited by citizenB
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Someone will be along to answer your questions soon - meanwhile have a read round the forum, I am sure you will find others have been in this same situation.

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2: Does your Bank play fair - You can force your Bank to play Fair with you

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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What offence are they charging you with, Yes all tickets, railcards remain property of the railway at all times.

 

Hi there, they are charging me with Offence ,entering a train for the purpose of traveling without a ticket entitling travel.

 

But I didn't intentionally travel without a valid ticket? I answered in the questions they asked me that I didn't know my railcard was invalid

Thanks so much

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Do you have to show your railcard at the ticket office when you purchase a ticket ?

 

If so, why didnt the ticket office notice the rail card was invalid ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hello there.

 

The industry guys should be along to tell you more, but I think the problem is that you bought a discounted ticket when you weren't entitled to, because you didn't have a valid card.

 

CitizenB's point about the ticket office checking your card was discussed the other day on another thread, but the guys were very sceptical about it as I recall. Apparently the expiry date is in quite large font on the front of the travelcard?

 

My best, HB

Illegitimi non carborundum

 

 

 

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HB is correct on the railcard, unfortunately as your railcard was out of date this in turn invalidated your ticket, thus being not able to produce a valid ticket, it remains a passengers responsibility to ensure their railcard is in date and clearly marked as valid.

 

Your best step now is to write to the TOC with regards to the issue to see if this issue can be resolved with out the use of courts, there is some letter templates on various threads which may be helpful to you. Please remember though that they are not obliged to accept your offer on the issue.

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I just feel so silly because if i had realised the railcard was out of date then i would have purchased a full price ticket. I feel so stupid! Do you think if i write a very apologetic letter and offer to pay all the costs that they will still want to take me to court? I am a university student and am meant to be working in New York next year , if i get a criminal offence i will not be able to travel there!

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Do you have to show your railcard at the ticket office when you purchase a ticket ?

 

If so, why didnt the ticket office notice the rail card was invalid ?

 

No, rail staff at a booking office are not obliged to see the card, but the traveller who claims to hold one is obliged to check that the railcard is valid and in date before attempting to use it.

 

The Conditions of Issue & Use make clear that the traveller who is claiming a discount must show a valid railcard along with their ticket when asked and if they fail to do so, they will be treated as if no ticket is held. These T&Cs are accepted at the time of application and purchase of the railcard.

 

I just feel so silly because if i had realised the railcard was out of date then i would have purchased a full price ticket. I feel so stupid! Do you think if i write a very apologetic letter and offer to pay all the costs that they will still want to take me to court? I am a university student and am meant to be working in New York next year , if i get a criminal offence i will not be able to travel there!

 

Yes, writing an apology for the 'uncharacteristic lack of attention to detail, causing extra work for the company & staff concerned' and offering to pay the fare and their reasonable costs is a good idea. Ask if they will be prepared to accept this as a suitable settlement and undertake not to travel without a valid ticket in future.

 

There are no guarantees, but it is always worth trying.

Edited by Old-CodJA
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Although no one can say they will accept your offer, you stand a better chance than say someone who has any previous history on the railways, As I noted earlier there are some good templates around on threads which you can alter to suit you position, you stand a chance, just keep it short and sweet, you have right up to the day of court, when is your court date due?

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I have done these templates for a number of scenarios, but one think is very important. Always use your own words to convey the same meaning.

 

I can say from very long experience, that when a pile of identical letters fall on a prosecutors desk, some of the 'sympathetic' consideration may well be lost.

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hmmm 30 October? not like it is only just out of date! advice so far here is spot on, your only chance is to hope that they will settle out of court.

Views expressed in this forum by me are my own personal opinion and you take it on face value! I make any comments to the best of my knowledge but you take my advice at your own risk.

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  • 2 months later...

:-)If you are being prosecuted under S 18(2) of the Railway Byelaws, see if FCC had a notice outside the station you travelled from advising you about their penalty fares. If so, you can argue that the notice about penalty fares is a list of contract terms for ticketless travel and having this notice permits ticketless travel, and complies with 18(3)ii of the Railway Byelaws:

No person shall be in breach of Byelaw 18(1) or 18(2) if:

(i) there were no facilities in working order for the issue or validation of any ticket at the time when, and the station where, he began his journey; or

(ii) there was a notice at the station where he began his journey permitting journeys to be started without a valid ticket; or

(iii) an authorised person gave him permission to travel without a valid ticket.

 

Even if there was not a notice outside the station, the information First Capital Connect have on the internet may for purposes of law, constitute 'a notice at the station where he began his journey'

Edited by notlob
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:-)If you are being prosecuted under S 18(2) of the Railway Byelaws, see if FCC had a notice outside the station you travelled from advising you about their penalty fares. If so, you can argue that the notice about penalty fares is a list of contract terms for ticketless travel and having this notice permits ticketless travel, and complies with 18(3)ii of the Railway Byelaws:

No person shall be in breach of Byelaw 18(1) or 18(2) if:

(i) there were no facilities in working order for the issue or validation of any ticket at the time when, and the station where, he began his journey; or

(ii) there was a notice at the station where he began his journey permitting journeys to be started without a valid ticket; or

(iii) an authorised person gave him permission to travel without a valid ticket.

 

Even if there was not a notice outside the station, the information First Capital Connect have on the internet may for purposes of law, constitute 'a notice at the station where he began his journey'

 

I'm afraid that has been tried before.....unsuccessfully

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  • 2 weeks later...

@Old-CodJA - difficult to see why FCC would argue penalty fares are not contract terms for ticketless travel. If this arguement is followed we know what penalty fares are not, but it is unclear what they are. If what FCC are doing is capriciously demanding monies from ticketless passengers who have clearly committed a strict-liability offence in exchange for not prosecuting, it sounds like extortion - or at least a corrupt practice.

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Penalty Fares are one of a range of revenue protection & control tools. I have experience of this from the beginning when the British Rail Penalty Fares Act was introduced in 1989 - let me also say, I've never been a fan, because the discretionary nature of the PF leads to even more inconsistent application than is evident under the Byelaws.

 

Penalty Fares do NOT over-rule the Railway Byelaws and legislations such as RRA (1889) - It is always the travellers responsibility to pay the fare before travelling where pre-purchase facilities exist.

 

My understanding is that the TOCs should not be demanding money, and as far as I know they are not making demands, but if a traveller (who has been reported) offers, or asks to be allowed to make payment to avoid prosecution, there is absolutely no reason why they should not accept it, although they are not obliged to.

 

The Home Office guidelines to prosecutors positively encourage 'alternative disposals' for some first time cases of minor offending and it might be said that breach of Byelaw may well fit that description.

Edited by Old-CodJA
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@Old-CodJA - difficult to see why FCC would argue penalty fares are not contract terms for ticketless travel. If this arguement is followed we know what penalty fares are not, but it is unclear what they are. If what FCC are doing is capriciously demanding monies from ticketless passengers who have clearly committed a strict-liability offence in exchange for not prosecuting, it sounds like extortion - or at least a corrupt practice.

 

You'll need to complain to the DfT as they are the ones who insist that some train operators have Penalty Fare Schemes as part of their franchise.

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