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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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hi there

 

i was off sick after major surgery last sept to jan 9th of this year.

i have just recieved my pay slip and have not been paid for christmas week and the week from 9th to 13th ( our pay date is 15th to 15th of each month.

 

i have recieved what looks like 4 weeks sick pay. there is nothing in my contract of employment regarding holiday pay during sick time.

 

my pay slip is not very informative so im not really sure what i have been paid for.

 

im back at work tomorrow and was wondering what my course of action might be. obviously im well short of money now and if my memory serves me rightly i will more than likely have to wait until next month for the rest of money they owe me. would this be correct or do they have to pay me asap?

 

any help would be greatly appreciated

 

sara

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Hi Sara

Glad you're recovering from your surgery.

Statutory sick pay (SSP) as opposed to occupational sick pay (which is essentially the same as normal pay, is paid when a period of incapacity for work (PIW) has been formed which means you must be sick for 4 days in a row. You then have 3 waiting days (WD) and receive SSP on the fourth day.

So if for example you work Monday to Friday and you were off sick from Monday to Friday a PIW would have been formed, the WD would be Monday, Tuesday and Wednesday and you would receive 2/5ths of the weekly sick pay (which is about £80 odd pound a week so 2/5ths would be approx. £32) if you were still sick the following week you'd get full SSP (£80) and so on until you return to work. SSP is paid for 28 weeks . However, if there is a previous linking period for SSP (SSP paid in the last 56 weeks) then you will only receive the unused balance of the 28 weeks..... Hope that all makes sense.

Regarding the annual leave, google Stringer v HMRC which gives information about the accrual of annual leave during a period of sick.

Kind regards

Gbarbm

Gbarbm

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Do you have an occupational sick pay scheme or just SSP?

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Sorry - same thing as company or contractual sick pay.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

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Does your workplace close over the Christmas week?

If so, do you usually have to formally book the Christmas week as holiday or are you just expected to save enough of your holiday entitlement to cover it?

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It sounds as though you may only be entitled to SSP for the time you had off sick. Anything over and above this would be contractual. In the absence of a contract, you'd have to prove entitlement to sick pay through custom and practice, showing for example that other employees received full pay. You should also check your staff handbook, if one exists!

 

Otherwise, they may have paid you correctly and it's unlikely you'll receive any extra in your next pay packet.

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