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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

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Hi Browncow - what happened with your case?

Dunno. Still waiting for the judgement after more than 6 weeks. The panel had their second discussion amongst themselves 2 weeks ago but still not joy. I did not expect this sort of delay but it is common. Still pretty sure that I have lost because of judge bias.

 

Fanx fur arsking Professional:wink:

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No news is good news, so fingers crossed. I too detest Unison. I'm awaiting the outcome of a stage 3 complaint with them, for letting me down, misleading me for nearly three years, and even calling the police to me in the middle of the second stage investigation! Fortunately I kept all e-mails between me and my so called rep. I am so livid with them, like an adder really. But when I get the outcome of the Stage 3 investigation I will post up on here in more detail.

 

Please, don't anyone trust Unison to act for anyone but themselves and take your subs.

Edited by honeybee13
Taking out contentious word.
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Dunno. Still waiting for the judgement after more than 6 weeks. The panel had their second discussion amongst themselves 2 weeks ago but still not joy. I did not expect this sort of delay but it is common. Still pretty sure that I have lost because of judge bias.

 

Fanx fur arsking Professional:wink:

 

Sounds like they are delaying so you cannot take them to the ET. Classic Union dirty tricks.

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No news is good news, so fingers crossed. I too detest Unison. I'm awaiting the outcome of a stage 3 complaint with them, for letting me down, misleading me for nearly three years, and even calling the police to me in the middle of the second stage investigation! Fortunately I kept all e-mails between me and my so called rep. I am so livid with them, like an adder really. But when I get the outcome of the Stage 3 investigation I will post up on here in more detail.

 

Please, don't anyone trust Unison to act for anyone but themselves and take your subs.

 

Well at least you can see where your subs are going......they are into building homes and office for themselves.

 

 

http://www.bam.co.uk/Default/MarketSectors/ProjectDetails.aspx?ID=108

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Dunno. Still waiting for the judgement after more than 6 weeks. The panel had their second discussion amongst themselves 2 weeks ago but still not joy. I did not expect this sort of delay but it is common. Still pretty sure that I have lost because of judge bias.

 

Fanx fur arsking Professional:wink:

 

Will keep my fingers crossed for you!

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No news is good news, so fingers crossed. I too detest Unison. I'm awaiting the outcome of a stage 3 complaint with them, for letting me down, misleading me for nearly three years, and even calling the police to me in the middle of the second stage investigation! Fortunately I kept all e-mails between me and my so called rep. I am so livid with them, like an adder really. But when I get the outcome of the Stage 3 investigation I will post up on here in more detail.

 

Please, don't anyone trust Unison to act for anyone but themselves and take your subs.

Same goes for Unite but there is a "grass roots" movement within the union and I think it is having some impact. Recently regional officer backed a pay cut for me and my colleagues, would you believe it?
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