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    • Hello Caggers,   I've been trying for years to get an old EE account wiped off my credit file. It was opened in 2013 and almost immediately defaulted but was shown as "Payment Arrangement" ever since. I contacted EE by telephone in 2022 and was advised it had not been wiped because therte was still £69 owing, so I paid it and thought it would correct once the CRA's updated their reporting cycle.   However, it has still not been removed. I made a formal complaint on 27/03/2024 and have had contact with the executive team who advised that  "EE account 106985089 has now been deleted from the Credit File as it failed to close as it was reporting the payment arrangement set up despite, as advised this failing which should have resulted in a further default showing.  Please be advised the deletions we have completed take 24 hours to update if a paid service is used to view the Credit File. If the customer uses one of the free services to view the Credit File, the recordings update in 24 hours but the changes can take up to 30 days to be visible on a new copy of the Credit File. I have requested compensation and been advised by EE that another team are looking into this. That was almost 2 weeks ago and there has been no contact since, despite me chasing it. I do not want to go to court and would rather settle this amicably. However,I have been advised that I might have a claim for aggravated damages due to the length of time the incorrect reporting has been on my file and the fact that I told EE about this issue and paid the demanded outstanding amount of £69 almost 18 months ago. Should I just wait for EE to reply or should I start building my case against them? Is their statement admissible as evidence of their blame or do I need to dig a bit more? I made a DSAR which was initially rejected as having no data found yet. I trawled my e-mails from 2013 and found the account number and mobile number, so I'm now awaiting the result of my 2nd attempt at DSAR. I have very little in the way of proof of actual loss except a mortgage refusal e-mail from HBOS in 2015. I have also had high interest loans and credit over the last 10 years but again cannot directly attribute this to this one specific error. There were other items on my credit file that could also have contributed to a low credit score too and I'm not out to cash in on anything. I want to make sure I don't end up shooting myself in the foot for any obvious reason and would appreciate any help from anyone who has had similar experience with breaches of DPA.
    • Noted. Keep an eye on the other threads here including the update a few hours back by Rob Carr.
    • dont need statements. nor std info sheets. EVERTHING else  dx
    • they have 6mts else it dies. ................. BUT yet again today you've posted on someone else's thread posts now moved here. please keep to your OWN THREAD!! now to date you've not bothered to reply to our questions so we CAN help you.    
    • Update: tfl is taking me to court I'm trying to get an ooc claim from them but they have not been replying to my emails. 
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Deposit removed from Tenancy Protetion Scheme by lettings agents


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Hi,Wondered if I can get some help. Years ago I paid a deposit to a lettings agency which was then put into a tenancy protetion scheme. My rented property was subsequently sold to new buyers and I had a new tenancy contract direct with them, the lettings agents having nothing to do with it but I assumed my deposit was transfered from them by my old landlord to the new one.

 

I've since left the property and on trying to get my deposit back the new owners have told me they haven't ever seen my deposit and know nothing about it. The lettings company still has it and on me asking for it back are being very akward about it which prompted me to check with the protection schemes.

 

It also appears that my deposit was transferred out from the original TPS years ago and never put into a new one, as the TPS the lettings agents deal with have no record of me or the property. I assume if the lettings agents went out of business i would of lost my deposit? Isn't it a legal requirement that this money should of been protected or given back to me? I'm annoyed at this but am guessing aslong as I get it back that's the most I can hope for?

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Hi,Wondered if I can get some help. Years ago I paid a deposit to a lettings agency which was then put into a tenancy protetion scheme. My rented property was subsequently sold to new buyers and I had a new tenancy contract direct with them, the lettings agents having nothing to do with it but I assumed my deposit was transfered from them by my old landlord to the new one.

 

I've since left the property and on trying to get my deposit back the new owners have told me they haven't ever seen my deposit and know nothing about it. The lettings company still has it and on me asking for it back are being very akward about it which prompted me to check with the protection schemes.

 

It also appears that my deposit was transferred out from the original TPS years ago and never put into a new one, as the TPS the lettings agents deal with have no record of me or the property. I assume if the lettings agents went out of business i would of lost my deposit? Isn't it a legal requirement that this money should of been protected or given back to me? I'm annoyed at this but am guessing aslong as I get it back that's the most I can hope for?

 

Have you checked with all of the 3 schemes? Also, it is the LL who has the responsibility to secure the dep, not the Agent. If it has not been secured, you need to write a letter to the Agent and LL, enclosing copies of the emails from the schemes showing your dep is not secured with them and say you are giving them 14 days to return the dep. After the 14 days file in local civil court. Now, as long as they pay the dep back before the first hearing the LL does not pay the 3 times penalty. This action gives them a boot up the ass a lot of the time!

There are letters in the threads to send to the LL so check them out, as they are written purely for this purpose.

 

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Have you checked with all of the 3 schemes? Also, it is the LL who has the responsibility to secure the dep, not the Agent. If it has not been secured, you need to write a letter to the Agent and LL, enclosing copies of the emails from the schemes showing your dep is not secured with them and say you are giving them 14 days to return the dep. After the 14 days file in local civil court. Now, as long as they pay the dep back before the first hearing the LL does not pay the 3 times penalty. This action gives them a boot up the ass a lot of the time!

There are letters in the threads to send to the LL so check them out, as they are written purely for this purpose.

 

Thanks thought it might be the case that I'd be out of luck getting anything more than my deposit back. I'll give them a few more days and send the letter as you suggested.

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Hi,sorry to jump into this thread I was just wondering if anyone can help me,I'm on a 6month shorthold tenancy agreement which is due to end 23rd march, my landlord has just informed me that he wishes to obtain possession of the property again,however having just missed the 2month notice period which is required to end tenancy agreement he has said that he will let me stay till 23rd of April on a periodic tenancy which is well over the 2month notice required,I am not behind in payments nor can I think of any reason why he doesn't want to renew tenancy,can he do this without a valid reason?

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Hi,sorry to jump into this thread I was just wondering if anyone can help me,I'm on a 6month shorthold tenancy agreement which is due to end 23rd march, my landlord has just informed me that he wishes to obtain possession of the property again,however having just missed the 2month notice period which is required to end tenancy agreement he has said that he will let me stay till 23rd of April on a periodic tenancy which is well over the 2month notice required,I am not behind in payments nor can I think of any reason why he doesn't want to renew tenancy,can he do this without a valid reason?

 

Unfortunately he can and does not need to give a reason. No harm in asking whether he would consider letting you stay on a month to month tenancy.

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