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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Been overcharged for water

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Does anyone know what the score is with being overcharged for water rates. I've been with Veolia for the past 12 years have lived at a smaller property for the last 11 years with myself and 2 kids was paying a non metered standard charge - new property since July last year with 1 extra person living with me and I am paying far less and on a water meter.


I have just emailed Veolia with my complaint basically stating that I was paying far too much before moving last year, smaller property with only 3 occupants. It would be most grateful if someone knows about claiming back monies owed and how far back can you go with utility bills.....Thanks

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you wasnt on a meter at old house so you would have been charged on ratable

value you should have had meter at old house for you to pay less they dont owe

you any money


Just because I wasn't on a meter at my old house doesn't mean that the water company can charge an over inflated price.

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as i said above water is charged on your ratable value

all the same houses were you lived will have been charged

the same amount are all the houses were you now live on meters

if not ask one not on a meter how much they pay



I have asked quite a few friends who live nearby, some are on meters and some are not. The ones on meters are paying far less they also have 4/5 occupants in their household.

The ones who are not on a meter who have 4 occupants are paying quite alot more. My argument is my old address was a smaller property their was only myself and 2 young kids, I

am now in a bigger property with an extra occupant and i'm paying far less, so my understanding is if you're not on a meter the water companies can charge and over inflated standing charge

and that is what i'm challenging because what i was paying in the past i was defernately not using that amount of water/sewerage so why shouldn't i claim back some money.

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