@curryspcworlduk Unexpected delivery from DSG Retail

[datatype]

On 2 December 2011 a delivery man arrived from Home Delivery Network with a parcel. I wasn't expecting anything and asked the courier if he was sure it was for me. We checked the address together, it was correct and so I signed for it.

 

On opening the box I found a Sony Vaio laptop. I had not ordered a computer from anyone, and had certainly not paid for one. There was no delivery note but there was a sheet of paper (no letterhead) giving details of how to "return my purchase". The choices were by taking it back to the store, these being Dixons, Currys or PC World, or Online via the Contact Us button.

 

I sent an email to PC World, using the Contact Us button. The reply was "we don't use Home Delivery Network. Can you prove we sent it to you?" I sent them a scan of the note enclosed with the computer. They replied that it would be dealt with by their Litigation Department. That was on 12 December 2011; nothing since.

 

I then emailed Customer Services at Currys, explaining the situation and enclosing the emails to and from PC World. They replied on 15 December 2011 saying "I have found details of the order you refer to and there is a possibility that the company that delivered the product to you are subcontracted by Yodel our registered distribution group. We are currently investigating the situation and can only apologise for the inconvenience this may be causing you."

Since then I've heard nothing. I believe I've done everything I should reasonably be expected to.

 

Does anyone know the legal position on this i.e. is the computer classed as Unsolicited Goods? If so at what point can I claim the goods as mine?

 

Regards

Edited January 18, 2012 by citizenB
spacing fo reasier reading

[citizenB]

Hmm, I think it is 3 months and it is they who have to arrange for collection.

 

I will however, flag this thread for attention for further advice.

[Guest Paul - CurrysPCWorld]

Hi Datatype,

 

Thanks for taking the time to get in contact on this forum. I am sorry to hear that our company has sent you goods that you have not asked for or been expecting. I am going to send you a personal message where I would require your full postal address to see if there is any order in relation to your home address, from there I will be able to resolve this for you.

please accept my apologies that none of my colleagues have been able to resolve this thus far.

 

Kind Regards,

 

Paul

The KNOWHOW Team.

[locutus]

On 2 December 2011 a delivery man arrived from Home Delivery Network with a parcel. I wasn't expecting anything and asked the courier if he was sure it was for me. We checked the address together, it was correct and so I signed for it.

 

On opening the box I found a Sony Vaio laptop. I had not ordered a computer from anyone, and had certainly not paid for one. There was no delivery note but there was a sheet of paper (no letterhead) giving details of how to "return my purchase". The choices were by taking it back to the store, these being Dixons, Currys or PC World, or Online via the Contact Us button.

 

I sent an email to PC World, using the Contact Us button. The reply was "we don't use Home Delivery Network. Can you prove we sent it to you?" I sent them a scan of the note enclosed with the computer. They replied that it would be dealt with by their Litigation Department. That was on 12 December 2011; nothing since.

 

I then emailed Customer Services at Currys, explaining the situation and enclosing the emails to and from PC World. They replied on 15 December 2011 saying "I have found details of the order you refer to and there is a possibility that the company that delivered the product to you are subcontracted by Yodel our registered distribution group. We are currently investigating the situation and can only apologise for the inconvenience this may be causing you."

Since then I've heard nothing. I believe I've done everything I should reasonably be expected to.

 

Does anyone know the legal position on this i.e. is the computer classed as Unsolicited Goods? If so at what point can I claim the goods as mine?

 

Regards

 

Personally I think you've gone beyond reasonable... I'd wait and see if they ask for it back. Just to confirm, are you sure this wasn't a Christmas gift? Maybe some friend / family bought it for you and didn't tell you?