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Barclaycard have sent someone else's refusal letters to me


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I came home today from work to find two letters waiting for me. i opened them to find two totally identical two page letters enclosing an FOS leaflet. I had received a letter from Barclaycard on Saturday "updating" me on my recent PPI complaint. At the time, I thought this was odd as my complaint went to the FOS back in September and I knew they shouldn't be writing to me.

 

Anyway these two identical letters rant on with all the things they have checked on what i think must be a loan PPI complaint which must have been sold by a sales representative. Well, at that point I had this strange feeling that these letters were not anyting to do with me but for some reason had my name and address on them. Certainly the reference number was completely different to my original one.

 

So I have just rung Barclaycard and a gentleman, who seemed a bit confused about what I was telling him, told me that my case was marked as the original case number that had gone to the FOS. So when I asked what these letters referred to, he hesitated until I asked him if they were meant for someone else but had mistakenly got my name and address details. To which he replied, yes, they are PROBABLY about someone ekse's case. So I then asked whether the person they are actually meant for would get properly notified. He said "oh they will send out another letter to them"...so no doubt it will come to me again.

 

So is anyone out there waiting for a final response letter with a reference ending in a 9, it may have been sent to me....in duplicate. Naturally I will be sending all this to the FOS as further evidence of the shambles that is Barclaycard's handling of PPI claims. :mad2:

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You should also copy it to the Information Commissioner.

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Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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  • 3 weeks later...

Nice one.. please keep us up to date if you hear anything further :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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  • 4 weeks later...

A written decision has arrived from the ICO: "In this case we have decided that it is likely that Barclaycard have complied with the DPA. This is because there does not appear to be any evidence to suggest that an authorised disclosure of personal data has been made to a third party. Whilst we appreciate your concerns, the input error that you have described appears to constitute a customer service issue rather than a data protection issue."

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Unbelievable.. !!

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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