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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bazzlad vs Natwest - ***WON***


Bazzlad
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It's a scare tactic. Don't worry, and hold your ground :D

NatWest - Reply and cheque sent for Data Protection Act - 25/07/2006

Follow up Data Protection Act letter - 09/08/2006

Bank Statments arrived from CR – 06/09/2006

Preliminary Letter sent - 07/09/2006

LBA Sent – 14/09/2006

Money Claim filed – 28/09/2006

Money Claim Acknowledged - 03/10/2006

 

Owed: £903

21/10/2006 NATWEST CRIES LIKE A BABY AND PAYS ME £983. WINNER :D:D:D

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Yes, its a standard response, don't worry about it, there's no way that they'll let it get to court.

 

I'm expecting the same response in the next few weeks.

 

Start a thread to keep us all informed. There are a few Natwest people at this stage now so you've got support.

 

Good luck!

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UPDATE:

 

NatWest - Reply and cheque sent for Data Protection Act - 25/07/2006

Follow up DPA letter - 09/08/2006

Bank Statments arrived from CR – 06/09/2006

Preliminary Letter sent - 07/09/2006

LBA Sent – 14/09/2006

Money Claim filed – 28/09/2006

Money Claim Acknowledged - 03/10/2006

 

How about you two?

NatWest - Reply and cheque sent for Data Protection Act - 25/07/2006

Follow up Data Protection Act letter - 09/08/2006

Bank Statments arrived from CR – 06/09/2006

Preliminary Letter sent - 07/09/2006

LBA Sent – 14/09/2006

Money Claim filed – 28/09/2006

Money Claim Acknowledged - 03/10/2006

 

Owed: £903

21/10/2006 NATWEST CRIES LIKE A BABY AND PAYS ME £983. WINNER :D:D:D

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B*stards! NATWEST HAVE FINED me £120 THIS MONTH! :@ RAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAGH So even when this ends, I have to start it again! UNBELIEVABLE!

NatWest - Reply and cheque sent for Data Protection Act - 25/07/2006

Follow up Data Protection Act letter - 09/08/2006

Bank Statments arrived from CR – 06/09/2006

Preliminary Letter sent - 07/09/2006

LBA Sent – 14/09/2006

Money Claim filed – 28/09/2006

Money Claim Acknowledged - 03/10/2006

 

Owed: £903

21/10/2006 NATWEST CRIES LIKE A BABY AND PAYS ME £983. WINNER :D:D:D

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HAHAHAHAHA Thank you. Natwest. You're MINE now. You belong to me. I'll take my £1050 and buy all the shares. Maybe. :p

NatWest - Reply and cheque sent for Data Protection Act - 25/07/2006

Follow up Data Protection Act letter - 09/08/2006

Bank Statments arrived from CR – 06/09/2006

Preliminary Letter sent - 07/09/2006

LBA Sent – 14/09/2006

Money Claim filed – 28/09/2006

Money Claim Acknowledged - 03/10/2006

 

Owed: £903

21/10/2006 NATWEST CRIES LIKE A BABY AND PAYS ME £983. WINNER :D:D:D

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You wont need to start again. At some point they were challenge that you have not given them enough details of the charges (this is standard) so you will be able to add any charges up to that date with interest then.

 

I don't think it's quite that easy. These new charges do not form part of your claim and Cobbetts would be able to refuse to pay these. At settlement you can ask that these be added, but ultimately you may have to start a new claim

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You may be right Michael, however, if Natwest claim never to have seen your schedule of charges, which they seem to do, how will they know what charges were on your original claim. Your end figure will change slightly but this would change with the extra daily interest anyway.

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Bazzlad Wins! They Sent A Cheque Today. Championonee! Thank You Natwest! Thank You Cag :D

NatWest - Reply and cheque sent for Data Protection Act - 25/07/2006

Follow up Data Protection Act letter - 09/08/2006

Bank Statments arrived from CR – 06/09/2006

Preliminary Letter sent - 07/09/2006

LBA Sent – 14/09/2006

Money Claim filed – 28/09/2006

Money Claim Acknowledged - 03/10/2006

 

Owed: £903

21/10/2006 NATWEST CRIES LIKE A BABY AND PAYS ME £983. WINNER :D:D:D

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Congratulations!!!

 

Please complete our survey.

 

And a donation would be greatly appreciated :-)

 

 

-------------------------------------------------------------------

christmasrallycag_468x60.gif

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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The donation is coming, don't you worry, and I'll do the survey, however, this month, believe it or not, Natwest has hit me with £250 worth of fees. I haven't sent anything back yet, do you think I can demand these back too?

NatWest - Reply and cheque sent for Data Protection Act - 25/07/2006

Follow up Data Protection Act letter - 09/08/2006

Bank Statments arrived from CR – 06/09/2006

Preliminary Letter sent - 07/09/2006

LBA Sent – 14/09/2006

Money Claim filed – 28/09/2006

Money Claim Acknowledged - 03/10/2006

 

Owed: £903

21/10/2006 NATWEST CRIES LIKE A BABY AND PAYS ME £983. WINNER :D:D:D

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So there's no quick way of claiming them back? I haven't replied to the original letter from the RBS yet, asking me to, I was thinking about asking for the charges back in that letter, or threaten to start litigation again? Anyone done anything like this?

NatWest - Reply and cheque sent for Data Protection Act - 25/07/2006

Follow up Data Protection Act letter - 09/08/2006

Bank Statments arrived from CR – 06/09/2006

Preliminary Letter sent - 07/09/2006

LBA Sent – 14/09/2006

Money Claim filed – 28/09/2006

Money Claim Acknowledged - 03/10/2006

 

Owed: £903

21/10/2006 NATWEST CRIES LIKE A BABY AND PAYS ME £983. WINNER :D:D:D

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hi sorry to bother you but i was thinking of getting my money back i think they have done me for about £200 it seem a small amount to bother about does it have to be a certain amount. and does anyone know if you can only claim for a week as i have been told that they are going to court to stop all this next week and i wont be able to claim after that thanks :)

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I'm going for under £200 next time. Go for it. And go for quickly, you may get a little xmas boost :D

NatWest - Reply and cheque sent for Data Protection Act - 25/07/2006

Follow up Data Protection Act letter - 09/08/2006

Bank Statments arrived from CR – 06/09/2006

Preliminary Letter sent - 07/09/2006

LBA Sent – 14/09/2006

Money Claim filed – 28/09/2006

Money Claim Acknowledged - 03/10/2006

 

Owed: £903

21/10/2006 NATWEST CRIES LIKE A BABY AND PAYS ME £983. WINNER :D:D:D

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Hello!

I wrote to Natwest asking that they pay me back around £400 of charges...they responded straight away offering me £254.60 (odd number?!) and I would have to sign a form saying that I wouldn't try and get the rest back at a later date.

The thing is, I don't know whether to take it, I want the full amount but the letter says that investigations into this area are now only on credit card accounts, and not banks? Did you have a similar experience?

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They sent me word for word the same letter. Ignore it. They try and fob you off, then scare you off, hold steady and you will get it.

NatWest - Reply and cheque sent for Data Protection Act - 25/07/2006

Follow up Data Protection Act letter - 09/08/2006

Bank Statments arrived from CR – 06/09/2006

Preliminary Letter sent - 07/09/2006

LBA Sent – 14/09/2006

Money Claim filed – 28/09/2006

Money Claim Acknowledged - 03/10/2006

 

Owed: £903

21/10/2006 NATWEST CRIES LIKE A BABY AND PAYS ME £983. WINNER :D:D:D

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Hi Bazzlad

 

I am new to this, but just want to confirm the following:

 

the charges you are claiming for are the charges you incurred for being overdrawn, or for being over your overdraft limit? I am confused as to which one it is before proceeding.

 

Please help.

 

Stuart

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What is the telephone number to chase up for my statements? I sent off my cheque for £10 three weeks ago, along with the letter from the templates section, but have heard nothing. Thanks in advance!

 

I will PM you the number for the correct department :D

NatWest - Reply and cheque sent for Data Protection Act - 25/07/2006

Follow up Data Protection Act letter - 09/08/2006

Bank Statments arrived from CR – 06/09/2006

Preliminary Letter sent - 07/09/2006

LBA Sent – 14/09/2006

Money Claim filed – 28/09/2006

Money Claim Acknowledged - 03/10/2006

 

Owed: £903

21/10/2006 NATWEST CRIES LIKE A BABY AND PAYS ME £983. WINNER :D:D:D

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Hi Bazzlad

 

I am new to this, but just want to confirm the following:

 

the charges you are claiming for are the charges you incurred for being overdrawn, or for being over your overdraft limit? I am confused as to which one it is before proceeding.

 

Please help.

 

Stuart

 

OVER your overdraft limit.

Overdrawn interest is as far sa I'm aware fully legal and you can't get it back unless you can prove that their charges SOLELY caused you to be overdrawn and thus incur interest.

NatWest - Reply and cheque sent for Data Protection Act - 25/07/2006

Follow up Data Protection Act letter - 09/08/2006

Bank Statments arrived from CR – 06/09/2006

Preliminary Letter sent - 07/09/2006

LBA Sent – 14/09/2006

Money Claim filed – 28/09/2006

Money Claim Acknowledged - 03/10/2006

 

Owed: £903

21/10/2006 NATWEST CRIES LIKE A BABY AND PAYS ME £983. WINNER :D:D:D

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There's an entire forum dedicated to templates, just make sure you understand the process before you begin. Read up a little.

NatWest - Reply and cheque sent for Data Protection Act - 25/07/2006

Follow up Data Protection Act letter - 09/08/2006

Bank Statments arrived from CR – 06/09/2006

Preliminary Letter sent - 07/09/2006

LBA Sent – 14/09/2006

Money Claim filed – 28/09/2006

Money Claim Acknowledged - 03/10/2006

 

Owed: £903

21/10/2006 NATWEST CRIES LIKE A BABY AND PAYS ME £983. WINNER :D:D:D

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