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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bovvered with Capital One -WON


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  • 2 weeks later...

Received an offer of full amount plus interest plus costs - have signed the form and it is being posted back today - yeah!!

 

5% donation as soon as in receipt of refund! Thanx - you are awesome, guys!!

 

:D

25/06/08 - NatWest - Prelim letter

09/03/06 - Halifax - Settled 27/4

22/03/06 - Capital One - Settled 24/6

17/04/06 - Nationwide - Settled 8/9

 

 

Hit the DONATE BUTTON and give 5% back to support this site!

 

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Brilliant - absolutely brilliant!!

 

Congrats, and thanks for the CC of Spicy's letter - I'm just about to use it in against Capital One.

** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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Brilliant - absolutely brilliant!!

 

Congrats, and thanks for the CC of Spicy's letter - I'm just about to use it in against Capital One.

Yeah, that was AWESOME!! Go for it JMio!

25/06/08 - NatWest - Prelim letter

09/03/06 - Halifax - Settled 27/4

22/03/06 - Capital One - Settled 24/6

17/04/06 - Nationwide - Settled 8/9

 

 

Hit the DONATE BUTTON and give 5% back to support this site!

 

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Hi,

Did you have to make your claim in the end? If so and you need to cancel it, don't be in a hurry to do so!! (I know you probably know!!!) I received my cheque this morning, just over a week after receiving my offer letter, where some people have had to wait longer(up to 3 weeks!). I haven't cancelled my claim yet (doing it today!) and today was the last day of the 28 days.

 

Congratulations!!! Always good to hear a winning claim against Cap 1!!!

Claim against Capital 1 £713........SETTLED.....Thanks Capital 1!!

 

On my list:

Barclaycard

Littlewoods

Dorothy Perkins/GE Money

Natwest

HSBC account and mastercard

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Hi,

Did you have to make your claim in the end? If so and you need to cancel it, don't be in a hurry to do so!! (I know you probably know!!!) I received my cheque this morning, just over a week after receiving my offer letter, where some people have had to wait longer(up to 3 weeks!). I haven't cancelled my claim yet (doing it today!) and today was the last day of the 28 days.

 

Congratulations!!! Always good to hear a winning claim against Cap 1!!!

Definitely not cancelling my claim until the cheque has cleared lol! Wasn't planning on cancelling claim till then. Thanks for telling me that in advance just incase I end up waiting for ages too...

25/06/08 - NatWest - Prelim letter

09/03/06 - Halifax - Settled 27/4

22/03/06 - Capital One - Settled 24/6

17/04/06 - Nationwide - Settled 8/9

 

 

Hit the DONATE BUTTON and give 5% back to support this site!

 

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I got that very same letter too - I wrote back and said I wasn't accepting a reduced offer (they never will!), so I filed my claim yesterday on line...just waiting for their response now. They have until 21st June or Court will enter judgement. I have my own thread now - good luck with your claim!

Capital One - SETTLED IN FULL £670.00 - 27.07.06

:D

Halifax Bank - SETTLED IN FULL £307.00 - 04.08.06

:wink:

Medinland

Data Protection Act letter sent 20.06.06

Moneyclaim started 24.07.06 (£735)

Defence submitted 02.08.06

My response submitted 07.08.06

Their response submitted 10.08.06

Hearing date: 19.12.06 watch this space!

I WON!!!

:rolleyes:

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just got £384 from a £697 claim, sent mail today giving them 7 days for rest moneyclaim if not.... my first result 5 more to go, I have started my own thread but just thought I would share with this thread.... yehaaaaa power to the people

 

what should we start on next, strength of number is powerful,

 

come the revolution......

Only direct action by the masses will work....

 

Look at all successes they have never come from negotiation!!!

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Ok, received this letter this morning:

 

Thank you for returning your signed settlement form which I have received this morning concerning your above county court claim.

 

As agreed, I have refunded a total of £614.13 to your account and arranged to send you a cheque for the credit of £334.72 in full and final settlement of your county court claim.

 

When you receive this letter, please notify the court of the agreed settlement and we will do the same.

 

Once again, thank you for returning your form to me and I am pleased we have been able to resolve this matter without the need for taking up valuable court time.

 

Yours sincerely,

 

Hayley Marriott

Executive Office

Erm...how 'bout I tell the court when the cheque's cleared....

25/06/08 - NatWest - Prelim letter

09/03/06 - Halifax - Settled 27/4

22/03/06 - Capital One - Settled 24/6

17/04/06 - Nationwide - Settled 8/9

 

 

Hit the DONATE BUTTON and give 5% back to support this site!

 

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Good to hear!

 

Well done.

Natasha

 

Abbey-received DPA letter on 13/03, received some breakdown till 2004 waiting for the more recent ones(where most charges occurred)

sent reminder email on 17/4/06

called abbey on 19/04/06 to remind them:rolleyes:

sent another email on 26/04/06:mad:

Approx charges £2500

received £500 refund in dec 06

sent LBA

Capital one- sent DPA letter 17/03

Sent prim letter for charges of £260 14/04

Received a refund £109 awaiting further refund of £151

Settled IN FULL

Barclay card- Sent DPA letter 17/03 sent reminder 14/04

received info claiming £120

settled in FULL

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No cheque as yet - thay don't half take their time...two weeks since I returned their offer acceptance form...

25/06/08 - NatWest - Prelim letter

09/03/06 - Halifax - Settled 27/4

22/03/06 - Capital One - Settled 24/6

17/04/06 - Nationwide - Settled 8/9

 

 

Hit the DONATE BUTTON and give 5% back to support this site!

 

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Congrats Bovvered :D

 

The cheque will come before their 28 days is up. They don't want you to click that judgement button!

 

When I received the settlement form with the letter asking me to stop court action, I replied saying thanks for the cheque but don't expect me to stop any court action until I receive the cheque and it has cleared (worded slightly better - but the message to them was pretty clear :p )

 

Almost there!! :D

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They don't have 28 days as they never acknowledged, so I could hit that judgement baby now if I felt like it lol!! Well have decided if cheque doesn't come today I will write to them like you did - thanks for that Tink!

25/06/08 - NatWest - Prelim letter

09/03/06 - Halifax - Settled 27/4

22/03/06 - Capital One - Settled 24/6

17/04/06 - Nationwide - Settled 8/9

 

 

Hit the DONATE BUTTON and give 5% back to support this site!

 

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Cheque finally arrived yesterday...now I only have to wait another 10 days for the money to clear if I pay in to Halifax tomorrow, will clear a week Tuesday - that's a joke...

 

Donation coming as soon as cheque cleared and survey done...

 

Thanks everyone

25/06/08 - NatWest - Prelim letter

09/03/06 - Halifax - Settled 27/4

22/03/06 - Capital One - Settled 24/6

17/04/06 - Nationwide - Settled 8/9

 

 

Hit the DONATE BUTTON and give 5% back to support this site!

 

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CONGRATULATIONS

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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well done!!

... a little

Mahala is a powerful thing ...

 

If you like my advice, please click the scales.

All advice is offered informally. If in any doubt, seek professional advice.

Barclays:claiming £908. Defence filed

Simply Be: settled in full

Abbey: Claim issued for DPA compliance order

GE Capital: Claim issued for DPA compliance order

Aktiv Kapital: Failed to comply with CCA disclosure. Debt unenforceable.

If this site has helped you, please make a donation to help keep it going.

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Cheque cleared, court notified, survey completed, donation made....

 

:D

25/06/08 - NatWest - Prelim letter

09/03/06 - Halifax - Settled 27/4

22/03/06 - Capital One - Settled 24/6

17/04/06 - Nationwide - Settled 8/9

 

 

Hit the DONATE BUTTON and give 5% back to support this site!

 

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  • 12 years later...

This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

25/06/08 - NatWest - Prelim letter

09/03/06 - Halifax - Settled 27/4

22/03/06 - Capital One - Settled 24/6

17/04/06 - Nationwide - Settled 8/9

 

 

Hit the DONATE BUTTON and give 5% back to support this site!

 

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