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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Beales Vs lloyds TSB **WON**


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Hi all until know I have been a silent member.This site is superb and reading all the threads is great.

I am awaiting my AQ to come through the post.

LLoyds defended the claim yesterday with only a day to spare (usually story with these guys).

Can anyone give me any help or tips for the way forward?

 

Many thanks Phil.B

 

24th Aug 2006 - Small Claims Court action filed

26th Aug 2006 - Claim deemed to have been served

6th Sept 2006 - Defendent filed an Acknowledgment of Service

26th Sept 2006 - Defendant's solicitors filed a defence (Sechiari Clark & Mitchell).

awaiting - Defence & AQ at present.

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When you receive your AQ, use the guide in the bank templates library to help you complete this. Ensure you photocopy it, and keep one copy for yourself and send one to Lloyds solicitors along with a schedule of your charges (if you haven't done so already). It then a case of playing the waiting game I'm afraid.

Lloyds TSB - £972

S.A.R, prelim and LBA sent

Claim acknowledged

Defence received

AQ 20/06/06

***FULL SETTLEMENT RECEIVED 20/07/06***

 

Woolwich - £2288

S.A.R, prelim and LBA sent.

Offered half

Moneyclaim filed online 02/08/06

Judgement filed online 23/08/06

WARRANT FILED ONLINE 30/08/06

MONEY RECEIVED BY BALIFF 04/10/06

***FULL SETTLEMENT RECEIVED 09/10/06***

 

Smile - £175

Pelim 23/06/06

***FULL SETTLEMENT RECEIVED 07/07/06***

 

My Ex vs Woolwich - £715

S.A.R sent 30/08/06

Pelim 06/10/06

LBA 20/10/06

 

Advice & opinions provided are personal, and not endorsed by CAG or BAG, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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What exactly was the wording? Did you not use the spreadsheet to calculate the interest before submitting the claim?

Lloyds TSB - £972

S.A.R, prelim and LBA sent

Claim acknowledged

Defence received

AQ 20/06/06

***FULL SETTLEMENT RECEIVED 20/07/06***

 

Woolwich - £2288

S.A.R, prelim and LBA sent.

Offered half

Moneyclaim filed online 02/08/06

Judgement filed online 23/08/06

WARRANT FILED ONLINE 30/08/06

MONEY RECEIVED BY BALIFF 04/10/06

***FULL SETTLEMENT RECEIVED 09/10/06***

 

Smile - £175

Pelim 23/06/06

***FULL SETTLEMENT RECEIVED 07/07/06***

 

My Ex vs Woolwich - £715

S.A.R sent 30/08/06

Pelim 06/10/06

LBA 20/10/06

 

Advice & opinions provided are personal, and not endorsed by CAG or BAG, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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No i didnt use the spread sheet.

I totally forgot, i even phoned moneyclaim to check.

They said it was not needed some 3 weeks ago.

I hope after all this it dosent get struck out.

I am going to do what is ness this evening.

Is there any examples of this that you are aware off "panicing alot"

i think i should send this right away and do you think i should write a letter of apology?

 

Many thanks Phil.B

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This seems to me to be a problem with the wording of the Particulars of Claim (PoC). Exactly what wording did you use on the MCOL website?

 

You should also complete a spreadsheet with the details of the charges. We need more information than this to be able to help you. From what I can tell now it may be that you need to amend your claim so this is urgent

BEFORE starting your claim read through the FAQ's and if there's something you aren't sure of then ask.

If you win, donate to this site

Contents of my posts are purely my own personal opinions, some formed by personal experience and some from research. If in doubt seek qualified legal advice.

 

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Hi

 

Exactly the same happened to me. SCM solicitors also said my claim was too vague etc etc. Apparently they've been doing this quite a lot when people don't send a schedule of charges to show "how the figure has been arrived at".

I sent a copy of my spreadsheet to the court and to SCM solicitors by recorded mail straight away, and when I posted my AQ I sent it again to be double sure!!

 

 

Natalie

LTSB -claiming back WON!!!

 

Mint credit card - WON!!!

 

Morgan Stanley credit card - WON!!!

 

LTSB credit card - MCOL issued WON!!

 

Barclaycard - MCOL issued for balance of partial refund 200.00

 

Gorvins Solicitors - WON!!!

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Hi

 

I was told that you shouldnt include the charges for interest on your overdraft as the the spreadsheet will calculate 8% interest for you which should cover what you've lost.

LTSB -claiming back WON!!!

 

Mint credit card - WON!!!

 

Morgan Stanley credit card - WON!!!

 

LTSB credit card - MCOL issued WON!!

 

Barclaycard - MCOL issued for balance of partial refund 200.00

 

Gorvins Solicitors - WON!!!

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hi thanks for that!

 

I am very confused at the moment.

 

I am at the stage where i have received my AQ and stupidly have mis-understood the advice for whatever reason.

To cut a long story short, i need to add all my detals to my statement of charges spreadsheet.

I urgently need to make an amendment to my claim, get this data input in the spreadsheet and send it recorded delivery.

I und i cannot include O/draft Int that Ltsb have put as a CHG on my statement.

i have alot of charges on my statements for o/draft usage that i have calculated and included in my claim fee.

Can i input the "o/draft usage fee in to it or not?

 

very confused Phil.B

 

Many thanks for your help

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hi thanks for that!

 

I am very confused at the moment.

 

I am at the stage where i have received my AQ and stupidly have mis-understood the advice for whatever reason.

To cut a long story short, i need to add all my detals to my statement of charges spreadsheet.

I urgently need to make an amendment to my claim, get this data input in the spreadsheet and send it recorded delivery.

I und i cannot include O/draft Int that Ltsb have put as a CHG on my statement.

i have alot of charges on my statements for o/draft usage that i have calculated and included in my claim fee.

Can i input the "o/draft usage fee in to it or not?

 

very confused Phil.B

 

Many thanks for your help

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Dont worry Phil

 

I spoke to the court regarding my claim and you can amend it for approx 35.00. As far as the overdraft interest in concerned I was told not to include it, however it might be best if you speak to a mod about this.

 

Natalie

LTSB -claiming back WON!!!

 

Mint credit card - WON!!!

 

Morgan Stanley credit card - WON!!!

 

LTSB credit card - MCOL issued WON!!

 

Barclaycard - MCOL issued for balance of partial refund 200.00

 

Gorvins Solicitors - WON!!!

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For a start - if you're not sure what to claim for at this stage, then what did you put as a the total of your claim when you filed it, and how did you come to that figure?

 

Please give me the answer to this and we can take it from there.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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Overdraft interest is not all claimable. You can only claim what was applied as a result of each unlawful charge. So no, you can't just add on the whole lot as it appears on the list of charges from your SAR. You'd need to work out the claimable preportion, but to be honest this is the least of your worries.

 

We need to know exactly what you put as your 'particulars of claim', and the amount of your claim and how you arrived at it.

 

Don't worry, it can be put right, but for anyone else reading this thread - DON'T FILE A CLAIM UNTILL YOUR 100% SURE OF WHAT YOU ARE DOING!!!!!!!

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Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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Overdraft interest is not all claimable. You can only claim what was applied as a result of each unlawful charge. So no, you can't just add on the whole lot as it appears on the list of charges from your SAR. You'd need to work out the claimable preportion, but to be honest this is the least of your worries.

 

We need to know exactly what you put as your 'particulars of claim', and the amount of your claim and how you arrived at it.

 

Don't worry, it can be put right, but for anyone else reading this thread - DON'T FILE A CLAIM UNTILL YOUR 100% SURE OF WHAT YOU ARE DOING!!!!!!!

I did not detail the P.O.C, but i sent a total on the claim form.

 

I stupidly didnt send the statement of charges.

 

I added up the O/D interest,O/D usage chg and actual charge of unpaid s/o,returned dd chg and unpaid cheque charge.

 

I have recalculated the spreadsheet with only dd, s/o and non payement of chq Charges.

obviously i need to send this now - within the next few hours to sc&m and my local court.

 

any help would be appreciated, many thanks.

 

Phil.B

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Can anyone help? Does anyone know what is the difference between an O/d interest charge and an overdraft excess fee is?

 

I have quite alot of high volume o/drft excess fee charges, are these unlawful charges as in the case of an unpaid DD, s/o and unpaid cheque?

 

Many thanks Phil.B

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Hi Phil B,

 

Don't fear, all is not lost.

 

You will need to file an N244 Application Notice to amend the claim. There is a one-off unreclaimable £35 charge to do so.

 

You can download an N244 from here:

 

http://www.hmcourts-service.gov.uk/courtfinder/forms/n244_0400.pdf

 

Suggest you fill it out along the following lines:

 

PART A

 

... I would like to ask the court permission to amend my claim xxxxxx deemed served on Lloyds TSB on xx/xx/xx.

 

because

 

- An error in the particulars of the claim was made regarding nature and value of the claim.

 

 

Part B

 

I wish to rely on: tick one box

 

- Evidence in Part C in support of my application - tick this one

 

 

Part C

 

I wish to rely on the following evidence in support of this application:

 

Please refer to the attached amended particulars of claim and schedule of charges.

 

You will need to file this form with your local county court ASAP. You would be best off attaching a covering letter to the court elaborating on the errors (mistakenly included the full OD interest). I believe it's common courtesy to send a photocopy to the defendent, too.

reload vs Lloyds - £2703.11 Settlement Reached 14/07/06.

reload vs Lloyds Round 2 - Prelim sent 27/03/07. £435 owed.

reload vs Capital One - £456.57 Settlement Reached 14/07/06.

reload's mum vs Barclays - £745 owed. £375 partial settlement reached 17/10/06.

Lloyds Bank - The Template Response Letters!

 

Advice & opinions of reload are offered informally, without prejudice and without liability. Please use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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Can anyone help? Does anyone know what is the difference between an O/d interest charge and an overdraft excess fee is?

 

I have quite alot of high volume o/drft excess fee charges, are these unlawful charges as in the case of an unpaid DD, s/o and unpaid cheque?

 

Many thanks Phil.B

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Overdraft excess fee is claimable, O/D interest is'nt (well not all of it anyway - see explaination above)

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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Hi Phil

 

I have been trying on behalf of my husband to claim back Lloyds TSB charges, we issued our claim and issued our judgement on Monday , I have set the date at the 14/10/06 . I would be gratefull of any good advice you have or receive through the forum to be passed on to myself.

 

I have never done anything like this before, I issued the claim and judgement through moneyclaim on line and have called their help line on a number of occasions to check I'm doing it right, we haven't heard anything from Lloyds since their letter saying, that their sorry we not happy with their service but we wont give you a penny back is this what's happened with your claim ?

 

Cheers for any advice you have.

 

Ali Carnall

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Hi Alison, what date did you file with money claim?

you need to allow 3-4 days after that to allow for receipt.

They then have 14 further days in which to acknowledge the claim.

Is this the stage where your claim is up to?

 

Phil.B

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I have re-calculated my claim and it comes just below the £5000 level.

I have not applied the 8 % allowed by the courts yet.

Can i do this or is that outside the small claims track.

Should i just send in the claim without the 8% interest.

Your opinions on this would be welcomed.

 

Many thanks Phil.B

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Hi Phil,

 

There should be no mention of the 8% in your letters to Lloyds. You do, however, state in your particulars of claim that you are claiming for the statutory section 69 interest when filing the claim - including the amount.

 

You would be best to use the simple spreadsheet in the bank templates library to calculate this. You can of course claim without going after any interest whatsoever, but why let Lloyds off any penny they owe you? It's not like they ever do the same for anyone!

reload vs Lloyds - £2703.11 Settlement Reached 14/07/06.

reload vs Lloyds Round 2 - Prelim sent 27/03/07. £435 owed.

reload vs Capital One - £456.57 Settlement Reached 14/07/06.

reload's mum vs Barclays - £745 owed. £375 partial settlement reached 17/10/06.

Lloyds Bank - The Template Response Letters!

 

Advice & opinions of reload are offered informally, without prejudice and without liability. Please use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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Yes thanks for that reload.I have input all my data onto the spreadsheet.

the charges cloumn only comes just short of the £5000 limit.

And the interest total of all the line charges takes my total including interest to over £6000. what implications does this have with the small claims court?

Can i still proceed.

I need to make an amendment to my claim today by recorded post.

 

Many thanks Again

 

Phil.B

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