Jump to content


  • Tweets

  • Posts

    • Thank you. The npower debt was from 2019/2020 until EON took over the account late 2021.   npower had set a DCA on me even though I owed them nothing. I spoke to a customer service agent, following up by email, who confirmed I was in credit . I made a complaint to head office who sent a barrage of emails, changing the amounts each time. According to them, I owed £279.   The debt grew to what it is now as first npower and then EON subsequently failed to put a payment arrangement and direct debit in place to pay off this supposed sum and my ongoing bills.   I was very ill with Covid, struggling in lockdown with a disabled child and informed them of all this.   EON stopped their legal action when I took them to the ombudsman as this was part of my complaint and requested remedy but I have not received a notice of discontinuance.    I would like to set up my own dd to pay them off but am concerned they could still take legal action. I am on a low income and can’t afford to pay them more than a token amount each month.   
    • Thank you guys! @lookinforinfo thank you for the case, it seem to similar with my case which is gold. @Nicky Boy shouldn't be ICO?   Personal data breaches: a guide ICO.ORG.UK   For CAG I found this  The Confidentiality Advisory Group (CAG) is an independent body which provides expert advice on the use of confidential patient information. This includes providing advice to us, the Health Research Authority (HRA) for research uses. It also provides advice to the Secretary of State for Health for non-research uses.
    • HB - yes I agree it is about their paperwork and advice.  I need to be clear in my head what my complaint is.  And what a result looks like for me? (They should never have placed me with the shark with whom I've had all sorts of issues - but I don't think that's my complaint focus -v-  broker) 
    • HB - all sorts of issues have been in court; the main one re repo remains in court, no resolution.  They all stem really from bad advice by broker.  Indeed, but if the Ombudsman is prepared to accept the complaint, it would be about the advice given by the broker and their paperwork, wouldn't it? You seem to be asserting that the problems you've had stem from their bad advice. HB
    • Aesmith - wanted a btl was placed with a bridge.  The broker did no affordability check, no fact find, no income check, they filled in all the forms - just sent the signature page to sign. The question was/ is - with a high-paying short-term tenant in situ and a history of other high rentals should they have been able to secure a replacement btl?  I'd had a btl for donkeys.  The valuations were way off for the bridge.  As was discovered down the line. HB - all sorts of issues have been in court; the main one re repo remains in court, no resolution.  They all stem really from bad advice by broker. 
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Very.co.uk Debt, Advice needed


James220
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2633 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Thanks for the great advice Guys although I'm still unsure if its worth sending a CCA,

 

I Recieved a acknowledgement letter for the SAR so hopefully they should be sending me details on all the charges asap,

 

Im not sure what you mean by "Catalogue cd" Ford?

Link to post
Share on other sites

its a cat debt

cat forum.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

  • 3 weeks later...

I finaliy received all the infomation requested with the SAR and each of the £12 charges amount to £324,

 

Now all I need to do is workout the interest thats been added to the charges as they date back from 2007 upto 2012.

 

The interest rate states 44.9% on my account so how would you best advice I work this out? as like i said the charges date back to 2007,

 

Thanks

Link to post
Share on other sites

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

 

Thanks dx,

 

I've completed the The CI Sheet, So now I asume I send a print out of the completed CI sheet with the Reclaim charges Letter template to very?

Link to post
Share on other sites

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Ok so as well as sending The completed CI Sheet with a reclaim charges letter, I should also send a complaint letter in a seperate envelope?

 

Also I'm in the process of setting up a debt managment plan with CCCS so would you advise me to deal with getting these charges back now or after the dmp is in place?

Link to post
Share on other sites

makes no odds really

 

SOC and Complaint leter in same env is ok

 

what was you total?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Hello James i had a debt with very from 2006, After the same issue of mass intrest and mass charges i decided to CCA them as of the advice from this site, I owed them £1,785 after all the charges etc, They had no signed agreement they tried fobbing me off with current terms and conditions, but after a letter back they sent me a letter back telling me they no longer will be persuing me for the debt, NDR money took ages to actually speak to very to get it sorted but since September 2011 heard nothing and the debt is no longer on my Credit report. So for a £1 CCA request get on it mate

 

Cheers

 

Journey Man

Link to post
Share on other sites

Hi journy man, A signed copy of the consumer credit agreement, which I must have signed back in 2005 came with all my other account information after sending the SAR ,

 

So unfortunately I can't get them to write the debt off like you did :x

 

The signed consumer credit agreement they sent me does state a interest rate of 32.9% though so maybe i can get somthing back there? As the current interest rate is 44.9%

Edited by James220
Link to post
Share on other sites

  • 4 months later...

Hello Everyone, i am currently going through the same experience with very; but due to loss of job and financial tightness, i struggled a little with paying off my monthly minimum balance. I was able to pay this up ontill November 2011, then stopped and paid again in January. Since January 2012 i have not been abale to put in any payment; it's really been challenging money wise. I called them in March to try and arrange a better payment plan and request for a freeze in this rediculous charges and interest but was told it would not be possible. The interest keeps mounting and i'm totally unsuere what to do. Again, this morning the debt recovery unit for very called me and i requested them to freeze my intrests or debt letter charges as i'm unable to make any payments before the 24th; i just got a new small job. The lady on the phone waas so impatient and was not communicating; she was just too fast for me to comprehend anything. So i asked her to ring back in the evening. Can someone advise if the above advice is ok to follow? Request a SAR with £10 fee, fill out the CIC form to calculate claim, a complaint letter expressing my disatisfaction and a CCA? What is a CCA and how do i get it? Thanks for your help.

Link to post
Share on other sites

Hello Everyone, i am currently going through the same experience with very; but due to loss of job and financial tightness, i struggled a little with paying off my monthly minimum balance. I was able to pay this up ontill November 2011, then stopped and paid again in January. Since January 2012 i have not been abale to put in any payment; it's really been challenging money wise. I called them in March to try and arrange a better payment plan and request for a freeze in this rediculous charges and interest but was told it would not be possible. The interest keeps mounting and i'm totally unsuere what to do. Again, this morning the debt recovery unit for very called me and i requested them to freeze my intrests or debt letter charges as i'm unable to make any payments before the 24th; i just got a new small job. The lady on the phone waas so impatient and was not communicating; she was just too fast for me to comprehend anything. So i asked her to ring back in the evening. Can someone advise if the above advice is ok to follow? Request a SAR with £10 fee, fill out the CIC form to calculate claim, a complaint letter expressing my disatisfaction and a CCA? What is a CCA and how do i get it? Thanks for your help.

 

start a new thread

see below

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Just to update on this:

 

I have not received any money back from very or a reply to The completed CI Sheet with a reclaim charges letter,( sent twice via recorded post)

 

Although I did get a reply from the complaint letter basicly Telling me that they felt I was delt with fairly and they now consider my complaint matter closed (so that was a waste of time)

 

They have now stopped the charges but only because I'm now on a debt management plan with CCS,

 

Do you think I still should be able claim back the charges and if so whats my next step?

Link to post
Share on other sites

If that was their final response then escalate the matter to the FOS.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

if this is their first refusal

 

write back stating the fsa stuff about their findings did not give creditors permission to levy a PENALTY charge

whatever its level, esp a fixed blanket one , without giving a true accoun of their costs incurred

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

  • 4 years later...

Sorry for unearthing such an old thread. But i am in a simialr situation and need a little advice. I fell into arrears with my Very account simply because those BNPL charges hit rather costly, which in turn made my monthly installments reach a whopping 200+ per month. I politely contacted them around a year ago and after many back and forth telephone calls and emails managed to agree a year payment plan of £70.

 

I haven't missed a payment since setting this up, then this morning I recieved two letter on through my door. The first being one demanding a payment in full of a staggering £489 arrears payment followed by the same for the foreseeable future. The second was a letter telling me my payment reached them a day late, how and why this happened I don;t now, as I pay this every month at my local post office ono the exact same day, and this has never arisen before now! I'm both letters arrived on the same day, so even if I had the spare almost £500 floating around I wouldnt have had time to correct the problem at hand.

 

I'm really not keen on calling them, as everytime I have done in the past they are very rude and rather obnoxious with me, and I find myself getting past from pillar to post with little to no resolution being offered at the end of it for my efforts. What can I do leaglly to correct this matter? As all I want to do is make them a sensible offer and get this debt paid up without the threats and nasty letters arriving through my door.

 

Thanks in advance for any help you may have, It's all very much appreciated.

Link to post
Share on other sites

You need to start a new thread

Of your own please

 

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Thread now closed to stop newbie bumpings since 2012

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2633 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...