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    • Just had a thought, do you have a copy of a blank COP3 saved on your computer, from when you were downloading all the forms?   You can type your part of the form and save it and then forward on that version. Might be slightly more work for yourself if you've already handwritten a version, but would save on scanning if that's going to be messy for you.
    • Yorky, do you have a smart phone?   HB
    • I am a regular (many years)  P2G user and selected them to use Parcelforce 48 service to send a gazebo I sold on eBay.  Parcelforce 48 have an automatic max £100 compensation for lost items.   Parcelforce lost the item. P2G state the £100 compensation Parcelforce offer within their price, does not get reimbursed to them, so they can't reimburse it to me. However, it would have been reimbursed to me had I used Parcelforce 48 direct, rather than go through P2G.    It seems rather strange that when I pay P2G to buy Parcelforce 48 service on my behalf, they buy a different service which excludes the automatic compensation.   They also lost another £40 parcel (which I did not buy additional insurance for, because it was an excluded item).   They also broke an item prior to delivery (which the addressee rejected as it was clearly a damaged parcel). The thing is, if a parcel is rejected by the addressee, what should they do with the failed delivery?   In this case they threw away the parcel and 'broken' contents rather than return to sender and refuse to compensate me because I (again) did not buy the additional insurance.   I have escalated the rejected claims and they agreed as a gesture of goodwill to reimburse the postage costs for all three items. (I would have expected this as a matter of course) .    Clearly many will consider I should have bought the extra insurance. I often do, but feel the extra costs involved would be greater than the odd loss ( having never had a loss in a couple hundred sendings), I only pay extra on certain items.   I feel a summons coming on, so would be happy to receive any ideas. Even if P2G have a rock solid defence regarding my lack of buying insurance, I still fancy testing their resolve and seeing if they fancy a hearing.      After escalating my claims, they agreed to refund the postage costs only.   I have therefore issue a Notice Before Action for the value of the lost items £180.   Notice Before Action Dear Sir/madam You have lost the following items. 1)      1 2)      2 3)      3   I understand you eventually accepted liability for these lost items and have agreed to reimburse the postage costs but not the values.   You suggest this is due to my failing to take out additional insurance.   I am not prepared to accept your position and shall be issuing a summons on 18th August for £180, should you choose not to reimburse the values allocated to the items you have lost.   In particular: Item 1) This parcel was damaged by your courier and rejected by the addressee. It appears rather than return the parcel and contents to me, your courier decided to throw the item away. Thus the item has become lost, and therefore (due to my not paying extra for insurance against loss), you have chosen not to compensate. Do you seriously expect to ‘lose’ an item on purpose by throwing it away, and then claim it has been lost and therefore not covered?   Item 2) This parcel was lost and I made a claim. During the period of claim, the parcel was found and began to track. Ultimately being delivered (according to an email to the addressee, at 1.41 am 19 July 2020). Clearly the parcel was not delivered at such a time.   You have subsequently suggested delivery was at a different time. Despite these suggestions of proper delivery, you have been unable to prove delivery at all, the addressee has confirmed he has not received the item and you have accepted the item is lost.  I do not accept you can be so careless as to lose an item twice.   When I purchased this sending through P2G, I selected Parcelforce 48 as the courier. This service has a compensation value of up to £100 for loss. This is why I selected them.   It appears however, you chose not to purchase this service from Parcelforce, but an alternative service purporting to be Parcelforce 48, but excluding the standard compensation.  This is not what I had purchased. I do not accept your claim that I should have paid extra for insurance for you to insure, when I had already purchased a service which carried automatic insurance.   Further, the service was supposed to be a 48 hour service. The parcel was not collected within the 48 hour period, let alone delivered within it.  I consider the delays in ensuring delivery within the expected timeframe would have contributed to the loss of this item. I hold you responsible for the loss.   Item 3) This item was also subject to a claim for loss. During your investigations, this item was also found and started to track. Messages advising  "Enquiry resolved", "INT Hold" and "Out for delivery”, suggest the item had eventually been found.   I do not accept you can be so careless as to find a lost item and subsequently lose it again, regardless of whether I had purchased additional insured.   Indeed, the option to purchase such insurance was not available as the item appears to have been excluded from such insurance.   Yours faithfully
    • I think you will be waiting even longer for COP to reply to your email.   Do you have access to a scanner that you can scan the form over?   You don't have to video call if you don't have the means, I just put that as an option. I don't know how to video call either.
    • Interesting. Good Sister.   1] how do I attatch the COP3 form to the e mail. I dont know how to do video call?  
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hillesden default removal


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HI,

 

I have sent a CCA to Hillesden Securities and they have returned a Signed copy all good.

They registered a default against me on 05/12/2006 for a debt of £4,414 (an old car loan). I currently have £2020 and pay £70/month to Direct Legal Collections who I think are thier collections agency.

My question is, can I offer a settlement with a request of a guarantee that the default be removed and once I have paid, would this returned letter stand up with the CRA to actually have it removed from the file? If so is there a template letter anywhere for this or can anybody help me with one

 

Any help would be greatly appreciated

 

Glenn

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you can make the offer. but, if the default is legit then it would prob be unlikely that they will remove it.

if able to offer a full and final, could consider making a reduced one in settlement. but note that they may then mark it is 'partially settled'.

Edited by Ford

IMO

:-):rant:

 

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Thank you,

 

Yes the default was legit, but being so close to it coming off of my file I am a bit unsure what to do. Would I be better to pay the £70 a month, wait until the default comes off of my account (which is approx 6 weeks) and then settle the account as this would show an un-defaulted account being settled?

 

Thanks again

 

Glenn

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oh ok, 6 weeks. not long. yes, could be an idea to do as you say. at the time, double check then that the default has been removed.

IMO

:-):rant:

 

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