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    • and securing your anon status here  and our sites compliance with GDPR rules IT too 35yrs oh take me back to the days of a KIM-1 .....
    • Sorry my misunderstanding  . . my IT proffesion overcasting my understanding . . .  "pdfs and back up" . . . . I am assuming you have added some notes to my bdfs and uploaded them back for me to see  . . . but clear to me now that you are just advising me on your progress in reviewing the case Thank you
    • Wheels and wheel bolts are clearly mechanical. You're dealing with an organisation here which is gearing up to deny liability. I disagree that the bank can't do anything – and you ought to contact them again and tell them that you are complaining. You are the customer and you are giving them a direct instruction. But in writing – but tell them that you are making a claim immediately and you want reference number for the ombudsman. If Turo are simply an agency which introduces you to someone who is renting out their car, on what basis have they taken the money? It's clear that their status is far more and some independent party not involved in the contract – and at the very least, by taking money I think they have implicated themselves into the contract. I suppose it's a bit like travel agents who when things go wrong, try to say that they are simply an agent and they are nothing to do with the airline or the with the hotel et cetera.
    • Hi sorry for the big paragraph. Will take note.    Thanks for all the advice. I had rented the car for 4 days and it had been fine. On the last day I pulled of and it was like the wheel was egg shaped (ride was really bouncy) I then began to pull over as this was not right and then I felt the whole wheel come off.   I don’t understand how they can say this isnt mechanical. It’s not like I was driving crazy and smashed into a parked car.    As for how how turo works. You can privately advertise your car on there for rental but get all the perks of insurance and guarantee etc. You don’t actually hire the car from turo it’s similar to how air bnb works.    I need to to look into their insurance policies regarding modified parts and whether they were actually notified as the car would have been voided for rental.    I spoke to my bank before I made the post and they said they can’t do anything as the amount is in pending transactions and sometimes rental companies take money if they’re not satisfied with the condition of the car. I am currently on hold to them to see if I can request a chargeback as I didn’t actually know what the correct term for what I needed was.    How do they have the power to do so as I cannot take my initial rental fee back for unsatisfactory service. I had just driven 100 miles with my 7 year old daughter in the car beside me. Luckily she wasn’t with me when the wheel had come off.    Again, thanks for your help guys
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

Perevious Debt from years ago


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A friend of mine approached me today with a concern. We're meant to be booking a holiday away in August. Anyway, years ago he took out a loan and got into money trouble which left him in a awkward situation, he wanted to pay but couldn't. Instead of facing the debt he moved house a few times over a period of times and changed his number.

 

He's worried now that, because obviously the bank had copies of his photo id previous years ago, that his passport maybe flagged up at passport control and he'd get pulled to one side. I said this was unlikely but I don't really know too much about these situations. He hasn't heard from the bank in at least 4 years he thinks. I said they'd probably write it off. What extent do they use the copy of your passport to? Is it purely ID or something more cynical? I said I'd try and find out for him so any advice would be great. By the way this is my first thread, so if I've put it in the wrong place let me know. Thank you for you time

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Please assure your friend that he will NOT be stopped or "flagged" at Passport Control. The bank would have only used a copy of his passport for ID purposes.

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Guest Mrs Hobbit

I will eat my passport if this ever got flagged at passport control. I travel frequently and have had my run in with the banks et al and not once have I stopped and asked about my old unpaid alleged debts.

 

The debt won't be written off, but you can bet the amount outstanding will be sold on to a debt purchasing crowd and they will come after your friend. The banks generally sell these debts on about the five year mark, because six years the debt becomes uneforceable, but still stands.

 

Just be cool, book your holiday and only worry about the profilers at the airport. This is another story and not for this thread.

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Unless he's wanted by Interpol he won't be stopped either leaving or entering the UK. debt is a civil matter not a criminal one. ;)

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Okay. I said it would be unlikely but I didn't want to say for certain. He never told me about this before and I've been mates with him for years, he sat down with me and the Mrs and expressed his concerns. He's been delaying a holiday for years because of this. Apparently it was an unsecured loan and a credit card. As far as i'm aware, he's got another bank account with a different supplier and not had any problems. I was concerned for him and also concerned that booking the holiday would be ruined if he got pulled up.

 

Thanks for your input guys. Any further info will be appreciated too, I can then relay to him.

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blimey where did he ever get that idea!

 

90% of the uk would be in the clink if this was the case!

 

bring back debtors prision!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I don't know where he got the idea. Think its just been bugging him for years and he's thought about it too much. I asked him the same question, he said "well they must have a copy of your passport for some reason"

 

I really feel for him, Its been eating him for years and he's not told a soul. Until now!

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If he hasn't made a payment or written acknowledgement of the debt in six years (five in Scotland) then it would be Statute Barred in any case.

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he said "well they must have a copy of your passport for some reason"
To cover their corporate asses because of the Money Laundering Act. they need proof that the person opening an a/c is in fact that person & not some gangsta. ;)

Anthrax alert at debt collectors caused by box of doughnuts

 

Make sure you do not post anything which identifies you. Although we can remove certain things from the site unless it's done in a timely manner everything you post will appear in Google cache & we do not have any control over that.

 

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Right, gottcha! I'm learning more about this myself now! So, what you guys are saying is, book the holiday and tell him not to worry too much :) I thought this would be the case but, to be honest, I wasn't too sure and the way he was thinking was making me think too!

 

I'm not exactly sure how long its been but from what he told me, he's not had contact for a long long time 4 years at least. So, is it the case that they don't really have a leg to stand on?

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They can still apply to take enforcement action through a court if the debt is not SB, but they would have to find him first. If it is SB all they can do is ask nicely for payment... obviously he can equally as nicely tell them to do one. ;)

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Hi guys. Spoken to my mate, he thinks its 5 years since written contact. They phoned, he hung up and changed his number. So I'm guessin he's not doing badly! He had a massive weight lifted when I told him the passport thing wasn't a problem. Thank you all for your advice.

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