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    • Hi all, I purchased a car in January from Big Motoring World Leeds. At the time of sale I was shown a tab on the salespersons computer marked 'service history' and I was able to take comfort knowing that the car had been serviced on 3 occasions as the date, mileage and company was there on screen. Being a 3 and a bit year old car that, in my mind, constituted full service history 🤷‍♂️ Anyway, collected the car a week later. Once home I settled down to through the book pack etc. Opened the service history booklet and it was completely blank. In addition there were no invoices detailing that any services had been done. I duly contacted BMW and asked them to supply me with proof of service history. They responded saying that on their 'vehicle documentation checklist' I had ticked and then signed to the fact that I had seen the service history and that I was happy with it. I dug out this checklist and what it actually states is 'seen service history online' which I had in the showroom. BMW seem to think that this satisfies their responsibility in providing service history. The reality is that I don't have any proof that the vehicle has ever been serviced! For my own peace of mind I ended up paying for a service that satisfied the manufacturers maintenance schedule to the tune of £330. I even complained to the finance company that the vehicle contravenes the Sale of Goods act 2015 as l, in effect, ot is not as described. Amazingly they weren't interested and instead I just got an email stating that it's not illegal to sell a vehicle without service history and that servicing costs were part and parcel of vehicle ownership. I've since complained to the ombudsman and am awaiting to see if they can help. I have no issue with the car but the treatment and customer service has been the worst I've ever experienced. I don't really know what to do next as I really do feel aggrieved that I've had to pay to service a car that should have already been serviced. Can anyone point me in the right direction please? 🙏
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    • Hi again all, below is another email they sent me, I just don't want to get in trouble or things to get worse with this crowd but I am taking your advice here. Anyway advice would be appreciated.   I am contacting you again after having tried to contact you both by email on 03/04/2024 and 10/04/2024, and by telephone on 10/04/2024 and 17/04/2024 to discuss the matter in relation to the regularization of the SOLIDWORKS case against xxx our company.   This is an urgent legal matter. Please contact me at your earliest convenience - +44 2921 920 296.    If we do not recieve a response before 24/04/2024, we will assume that you are not willing to settle this dispute amicably. The case will then be referred back to our client with whom, ultimately, the final decision lies on the enforcement of their intellectual property rights.    Yours sincerel y, Rhys
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Benefits Interview Under Caution, Advice needed


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I hope there is some good advice out there to assist me with a friends daughters case.

 

My friends daughter has three children, one ten year old and one five year old and one three, and she has just been summond to attend a meeting under caution to the benefits office. The reason they state for the interview is that they want to know about a certain named person on the interview invite. The named person is her on off boyfriend for the last elevan years.

 

My friends daughter has tried to be as independent as possible due to her on off partner being very unreliable and she has managed to get housing etc without his input. He has visited sometimes for a few nights a week but has his main address with his parents, my friends daughter, lets call her Mary, has never declared him as his input has not been regular or reliable. Several weeks ago he walked out on Mary and their three children and then Mary received the letter last Wednesday requesting the interview.

 

Now Mary is in a real state as she thinks the children will be taken from her as she may be sentenced as she has not declared her relationship. Mary is also very concerned that her monthly rent, due the end of next week will not now be paid by the benefits department, and that she may be forced out of the house which is privatley rented.

 

Not sure that consulting a solicitor is a good idea at this time as she does not yet know what the benefits department are going to say and what they actually know, but would really appreciate some advice to pass on to assist them at this difficult time. Please try not to judge Mary too harshly as she has had a very difficult time with bringing up three children almost single handed and she has also had issues with her health, she has not been able to get work and has tried so always has very little to live on.

 

Look forward to your replies.

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An interview under caution should be considered in the same way as an interview in a police cell. Tell "Mary" to find a solicitor to represent her. This applies irrespective of how likely it is that co-habitation can be proved. More here: http://www.advicenow.org.uk/advicenow-guides/problems-with-benefits/how-to-handle-an-interview-under-caution/

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Hi acutetomato,

 

and thanks for your reply. I would assume that if they have invited Mary for an interview that they would have been watching her at some point. She has never declared her partner, but they have stated his full

name on the interview invite, so they have found out about him some how and surely would not be interviewing her under caution unless they were certain of their information?.

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They are investigating her based on information that has come to their notice. It sounds as though they will be looking at whether they were living together. There are a number of factors to consider. You say his main address is with his parents ~ is that where he receives all his mail? is that his address for voting? One can't live in two households at the same time. Where does / did he spend the majority of his time? Having a sexual relationship is not proof in itself although it will be an indicator. Their financial arrangements will also be considered, as will the stability of the relationship. The link I have provided gives lots of information on interviews under caution, but Mary really does need to get specialist advice concerning challenging a 'living together' decision and ought to be represented if she chooses to attend the interview.

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