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Revitalize Health & Beauty Unauthorised Payments

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Hi to all,

 

We ordered some free samples from Revitalize Health & Beauty and they asked for postage of £2.95 only.

 

The samples arrived, then we noticed that three unauthorised payments have come out of the account, £51.00, £79.99, and £74.95 respectively.

 

I called the Bank to stop any further payments, and to get their comments, and they say that they know of this Company and the terms and conditions state that they can take further payments from the account.

 

I did not remember and T & C's when ordering. The Bank can stop any further payments, but can we get any re-dress from this [problem]?

 

Any advice or thoughts would be appreciated

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Boome, I did the same thing an got stung as well, though my bank were also powerless to stop it unless I filled a request form with company name, order no., etc. Try that. I've been trying to find these cowboys in the Companies House weblist but no joy. Anybody got any ideas???

 

DS

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Boome,

Have just been onto their call centre in the Phillipines (yea, I know!) and told them the situation and that I had reported it as a fraud with my bank. She gave me a cancellation code (they hadn't done it yet!) and promised a refund for both unauthorised payments in 7 - 10 working days and that I was to send back the next shipment when it arrived. So hopefully...

 

The number I had for them was 0808 1683684 from the shipment docket but I was on hold for ages. Got another one from a [problem] forum and it was answered quite quickly: 0808 178732011. Good luck!

 

DS.

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Tell the bank these are unauthorised payments and you have not received any goods, therefore the banks fraud lot need to become involved.

 

Then contact Trading Standards and Ripofftipoff and let them know the story - these companies are a menace and just because they hide their real identities in the internet they are still liable for various laws in the countries they actually are from.

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PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Hi I just ordered something off this site and then read these and freaked out so when back over and read the terms and conditions which are right at the bottom of the page in a separate link which is very sneaky and it also says you will be billed monthly for these products as well so I hope you have managed to cancel the payments.

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There are absolutely loads of these about at the minute, far more than usual. I've had offers for everything, from free trials of tooth whitening products to some type of dermabrasion, land in my email in-box over the last couple of weeks and they're all almost identical - pay £2.95 P&P, get the product free. When you squint at the small print, it says that you get a 14 or 30 day free trial, after which you will be billed for either £69.99 or £79.99 per month.

 

Other than cancel your card and report them to TS, I have no idea what (if anything) can be done about them to be honest. I just don't ever give out my card details for a supposed "Free Trial" of anything anymore.


"Then they came for me--and there was no one left to speak for me". Martin Niemöller

 

"A vital ingredient of success is not knowing that what you're attempting can't be done. A person ignorant of the possibility of failure can be a half-brick in the path of the bicycle of history". - Terry Pratchett

 

If I've been helpful, please click my star. :oops:

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Boome,

Have just been onto their call centre in the Phillipines (yea, I know!) and told them the situation and that I had reported it as a fraud with my bank. She gave me a cancellation code (they hadn't done it yet!) and promised a refund for both unauthorised payments in 7 - 10 working days and that I was to send back the next shipment when it arrived. So hopefully...

 

The number I had for them was 0808 1683684 from the shipment docket but I was on hold for ages. Got another one from a [problem] forum and it was answered quite quickly: 0808 178732011. Good luck!

 

DS.

 

Hi i've just suffered the same problem as you, i used the 2nd number that you recommended, i was still on hold for a while but got through in the end, and after telling the lady i was speaking to half way through the conversation that i was recording it she suddenly changed what she was telling me and appologised. i've been told i'll receive a refund for one of the two payments in 7-10 working days. i just wondered if you did receive your repayments? also i would warn anyone from giving their card details for any free or cheap offers

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I would do as I suggest, get a basic bank account with Halifax Easycash where you get a debit card, put only funds in there to pay internet sites and then your income is safe from future raids.

 

The only time I missed this I got caught with a 'future shipment' even though I hadn't received the FIRST shipment payment. Halifax stopped it going through very quickly. They are more aware of these dodgy companies now.

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There are plenty of ways to be prepared for these internet dodges - I also have a separate email for Paypal and a separate one for the bank, so any Paypal or bank emails going to my 'normal' email are treated accordingly.

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Hello.. Well, I am a victim of this people to. I order the products on the beginings of January and recieved them today. They've only charged me the 5.00 euros of shipping. After I read this blog y called my bank and canceled my card so they can't make furder charges to mi account. But now I don't know what to do with the products! Should I call them to cancel the suscription? SHould I send them back?

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Yes i to am victim of the small print paid £5.95 for sample

and have lost £76 on my credit card, the credit card company know all about this [problem] but tell me they can do nothing at present. I am now going to report it to the police as fraud. Any body else got any ideas on how to reclaim from this [problem]

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use chargeback

do not take no for an answer.

 

refund now

investigate later

 

many banks do not understand chargeback

 

keep going up the chain ttill you get it.

http://whatconsumer.co.uk/visa-debit-chargeback/

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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As mine was done with my debit card they can continue to take the cash from my account so I have to cancel my bank account ...what a bunch of sh*ts it was so so unclear .

 

Hi I used my debit card ...does this only apply to credit cards?

 

I feel such a bloody idiot

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As mine was done with my debit card they can continue to take the cash from my account so I have to cancel my bank account ...what a bunch of sh*ts it was so so unclear .

 

no just instruct your bank in WRITING

not to honour any more requests for payments

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Hi I used my debit card ...does this only apply to credit cards?

 

no debit cards too

read the link!

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Yes. Been there and done it.

 

Bank have been unhelpful and have had conflicting advice. They are saying I will not get all my money back totals £200.90 plus sending by special recorded delivery 2 letters to Revitalize, cost nearly £11. Stressed yes. This money was for my winter fuel payment. Scared to put my heating on now even though it has got colder as the money has gone. What can I do now?

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All banks who issue Visa cards have only recently agreed to process chargeback requests, and there is still widespread confusion over what it is and how it works. Therefore if you meet a dead end in your discussions with bank staff, persist. The facility is there for you to take advantage of.

 

Just keep at them. Then, as SillyGirl1 said further up the thread, report the company.


"Then they came for me--and there was no one left to speak for me". Martin Niemöller

 

"A vital ingredient of success is not knowing that what you're attempting can't be done. A person ignorant of the possibility of failure can be a half-brick in the path of the bicycle of history". - Terry Pratchett

 

If I've been helpful, please click my star. :oops:

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Yes. Been there and done it.

 

Bank have been unhelpful and have had conflicting advice. They are saying I will not get all my money back totals £200.90 plus sending by special recorded delivery 2 letters to Revitalize, cost nearly £11. Stressed yes. This money was for my winter fuel payment. Scared to put my heating on now even though it has got colder as the money has gone. What can I do now?

 

 

ring back and demand it is done

 

as above info

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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I also got caught out on this - absolutely stunned when I saw the money on my credit card, and received another item today.

 

Luckily I found this post and realised what is going on, used the 2nd number to call them and advised them that I hadn't authorised payments,

had signed up for the free offer and postage only, and don't even remember seeing anything about t&c's.

 

I told them I had seen information that many people had already been caught out by this,

and that I wanted the money to be credited to my account and would be returning the products (apparently there is something about having to cancel in 16 days to get free offer!!).

 

They said they could only refund on the unused product, and wouldn't refund or accept return of used product.

I then told them I would contact Fair Trading both in the UK and Australia about this and that I wanted to speak to a supervisor,

at which point she spoke to her supervisor and came back to say all would be refunded to my account within 7-10 days

and my account with them has been closed so I will not receive any further products or charges.

 

Have received emails to that effect - hope that is the end of it.

 

First and last time I have taken up free offers which charge for postage!!

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i fell into the trap of the free samples.

After watching Rip of Britain I was shocked to see it was all a [problem] and found they have taken over £400 from my account!

 

On reading the posts above I have contacted the company on the 08081683684 number.

 

You have to be prepared to put up a battle to get you money back.

Dont take no for an answer!

After quoting the Financial Ombudsman and threatening to take further action and demanding to speak with a supervisor

I have hopefully made some progress.

They have confirmed to repay all of the money they have taken within 7 - 10 days.

Hopefully this will happen and I'll keep you posted. Dont give up and hopefully this will work for you to!

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I also got caught out on this - absolutely stunned when I saw the money on my credit card, and received another item today.

 

Luckily I found this post and realised what is going on, used the 2nd number to call them and advised them that I hadn't authorised payments,

had signed up for the free offer and postage only, and don't even remember seeing anything about t&c's.

 

I told them I had seen information that many people had already been caught out by this,

and that I wanted the money to be credited to my account and would be returning the products (apparently there is something about having to cancel in 16 days to get free offer!!).

 

They said they could only refund on the unused product, and wouldn't refund or accept return of used product.

I then told them I would contact Fair Trading both in the UK and Australia about this and that I wanted to speak to a supervisor,

at which point she spoke to her supervisor and came back to say all would be refunded to my account within 7-10 days

and my account with them has been closed so I will not receive any further products or charges.

 

Have received emails to that effect - hope that is the end of it.

 

First and last time I have taken up free offers which charge for postage!!

 

can you post up the email please

so other can use it for ref in getting their money back.

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Same happened with me! :( However unlike some, I have been able to reach them on this number 08081683684, which was also answered very quickly. :)

 

At first would not give refund, then offered 50% when i said i would take advise and write to them. :( I was then offered 100% refund, within the next 7-10 working days. :)

 

Fingers crossed this will happen. Will let you know what happens.

 

Good luck to others suffering this problem. :(

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