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Equita Bailiffs and Council Tax 24hrs notice


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Right I have been trying to set up a Direct debit for my council tax since August,

first person I spoke to wouldnt do it over the phone

sent mandate which they say they never recieved back.

 

2nd person I spoke to after payment wasnt taken

set it up over the phone only for it still not to be taken,

 

3rd person I spoke to wouldnt do it over the phone said could only send out a mandate

but it could paid over 5 payments which at the time would have been in Nov Dec Jan Feb Mar.

 

I never recieved a mandate so doubt one was ever sent tbh.

 

Next thing I new I had a letter from the bailiffs,

I contacted them as its not like i'm not willing to pay,

told them when my husband would next get paid in order for me to make payment as i'm umeployed.

 

They were happy with that,

the week I was due to call my 13 month old was addmitted to hospital

so a phone call never got made as it wasnt something I was thinking about at the time,

so a bailiff called at the house and left a letter.

 

My husband then contacted to council,

went through our account with them about me setting it up over the phone and no one contacting us to say there was a problem with the Direct debit.

 

The lady he spoke to went and spoke to her manager and came back and told my husband that they would call it back from the bailiffs

as we should have been contacted about the offer and someone would be intouch with 2 days set set up the direct debit for payment.

 

This was the 9th Dec,

 

by the 13th we still hadnt recieved a call so

 

he called back spoke to someone else who told him the the person it had been passed onto hadnt processed it yet

so he would send them another memo to get them to sort and contact us.

 

We still never recieved any phones calls.

 

Thought we would wait till xmas and new year was over with due to people taking holidays and call back.

 

A Bailiff turned up at my house yesterday, and gave us 24hrs notice for payment or to remove goods.

Told him we owned nothing, out car was on the drive at the time he said what about the car I said its HP which it is and he said

well I'd sort that out with them implying that he would take the car for payment.

 

My husband contacted to council again and after calling them all day yesterday he finally managed to speak to someone this morning,

who told him that they werent willing to call it back from the bailiffs as we've had plenty of chances to pay,

which ok fair enough I could have called to make a payment but I wanted it paid by Direct Debit,

when your looking after a 1 and 2yr old the last thing you think of is oh I need to call to pay this today.

 

He made her an offer of paying a hundred pound per month which she wasnt willing to accept.

He asked why wasnt he called back and advised of this in December

so he could have contacted the bailiffs to stop it getting to this stage to be told "We dont return calls"

 

So where do we stand???

My husband has told me not to let anyone in,

which I'm fine about but how do we go about paying???

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What happens if I pay the council direct??? do I need to advise the bailiff I have paid the council direct???

 

no the local authority will do that

 

depending on your council they may pass all payments you make to the council to Equita they will then deduct there fees and send the balance back tothe council

 

I would also fire of a formal complaint to the complaints department and CEO of your council regarding the lack of action by there back office staff

 

the back office staff are (as a rule) not employed directly by the council they outsource this work usually Capita when the bailiff of choice is Equita as Equita is part of the capita group of company's

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Send a letter to the CEO of your Council marked as a Formal Complaint, outline what you have already put in your post and advise them due to their failure to display a duty to care, you will be paying the liability and the Fees due to the bailiff as regulation stipulate, direct to the Council at £xx with this amount being both affordable to and sustainable by you, every week/month on xday/date. Send a copy to the Bailiff.

 

Just seen your next post.......phone the Council and ask:ow much is outstanding

 

How many Liability orders have been issued?

what periods they cover?

how much is outstanding to each?

amount cost of liability order?

amount to bailiff fees?

 

WD

Edited by wonkeydonkey
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Yes he can keep calling and yes he can levy upon your car but only if it is not on HP.......if you are making payments there is little he can do(regardless of what he will threaten he thinks he can do) and he will soon get the message he is flogging a dead horse, as long as you do not default on the regular payments and make them on the given day/date you have nothing to fear.

 

WD

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Do I have to prove the car is on HP???

 

Will get letters written up tonight and sent recorded tomorrow that way they cant say they never recieved them like my bank mandate.

 

Thanks so much for your help

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One last thing as when we quieried this with with council the balance was £652 and they never bothered to call us to state that they were re-calling it back from the bailiffs. We've now had the balance gone upto £826.14. Do I need to pay the difference of £174.14 as I dont think its fair we've had these charges as the council never got in touch with us.

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urm...

you keep saying you want to pay

but dont keep the money in your account to pay.

 

as advised

just use your internet banking site

and the details on the back of any ctax bill

that way you are in control

it gets paid without relying on anyone else

 

and you dont get arrears and bailiff charges.

 

you must pay something a month and by march 2012 have paid it all

else you;ll get even more visits and charges

 

you've had since april 2011 to get this going and sort of avoided it.

 

put things like mobile phones/credit cards/catalogue and payday loans done to £1PCM

 

i'd get this paid pronto else it will cost you dear.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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If I had a credit card, catalogue bill or payday loans which I was paying then I would put them down to £1pcm but I dont,

My mobile is only £10pcm which is in a contract till April.

I also havent said I dont have the money to pay the council tax either,

just got fed up of having to go online each month to make a payment and wanted to pay by direct debit that way no way of me missing a payment.

 

What I was asking was

if those extra charges recently incurred

if I can get them cleared off as I was waiting for the council to return my call set up direct debit

and get it paid cause as far as i knew it was being recalled from the bailiffs.

No one had called or written to state otherwise.

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Do I have to prove the car is on HP??? Yes

Will get letters written up tonight and sent recorded tomorrow that way they cant say they never recieved them like my bank mandate.

 

Thanks so much for your help

 

They are told a car is on HP just about every day which is why you will be asked to provide a copy of the HP agreement.

 

WD

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I would hazard a guess that as the fees seem to around the £170'ish mark he has already made a levy and as you suspect it will be on the car. However there are a couple of problems with his actions - it's on HP as you say & can't be touched, also no Notice of Seizure has been left which is a requirement. You should send off to the Bailiffs for a breakdown of their fees & as others have said start making payment direct to the Council.

 

PT

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If I had a credit card, catalogue bill or payday loans which I was paying then I would put them down to £1pcm but I dont,

My mobile is only £10pcm which is in a contract till April.

I also havent said I dont have the money to pay the council tax either,

just got fed up of having to go online each month to make a payment and wanted to pay by direct debit that way no way of me missing a payment.

 

What I was asking was

if those extra charges recently incurred

if I can get them cleared off as I was waiting for the council to return my call set up direct debit

and get it paid cause as far as i knew it was being recalled from the bailiffs.

No one had called or written to state otherwise.

 

ok sorry it read you had not paid at all

 

good you have though

strange they went for an LO though

were your payments not enough?

 

lets get post 6 answered and well go from there as pointed, the car and any fees for its levy/van, will ofcourse be voided i bet

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Called the council and asked them the questions in

Only 1 Liability order has been issued

It covers 2011-2012

£609.31 outstanding

Cost of Liability order £63.00

The lady I spoke to doesnt know what the bailiff fees are.

 

She said that all i'd need to pay them is the 609.31 but then the bailiff would still want there fee's paid

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So thats £609.31 + £42.50 (legitimate fees) = £651.81 even if he had a valid levy he would be hard pushed to come up with £826.14

Another letter to be sent I'm afraid ....ask for a breakdown of fees

 

 

 

To:

Acme bailifflink3.gif Co

Bailiff House

 

Ref: Account No: 123456

 

Dear Sir

 

With reference to the above account, Can you please provide me with a breakdown of the charges.

 

This includes:

a - the time & date of any Bailiff action that incurred a Fee.

b - the reason for the fee.

c - the name(s) of the Bailiff(s) that attended on each occasion a Fee was charged.

d - the name(s) of the Court(s) the Bailiff(s) was/were certificatedlink3.gif at.

e - the date of the Certification.

 

This is not a Subject access requestlink3.gif under the Data Protection Act S7 1998 so does not incur a fee of £10. You are obliged to provide this information.

 

I require this information within 14 days.

 

Yours faithfully

 

Ripped off customer

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Thank you, both letters written up. Letter to CEO with copy to equita and the letter above requesting a breakdown of charges. These will all be sent recorded so should be recieved monday morning Tuesday and the very latest.

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  • 3 weeks later...

Update - Firstly thank you all for you help, my account has been called back from the bailiffs and those bailiff charges have been cleared off the account. The CEO has assigned the account to a lady in the Revenues department who I need to call tomorrow to set up a payment plan. Overall I'm very happy, just hope I can get a Direct Debit set up now so as I dont have to keep going online to pay.

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i'd do a standing order

its a lot safer and stops anyone from taking MORE than what they should.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

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