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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Mrs H

 

You really need to speak to the court and request disclosure as above - post what you can of particulars of his part 20 so we can see what the issues are and how best to defend.

 

Have you spoken to the originating claimant [off the record] for their take on this at all?

 

Do you have copy of original 3rd party claim?

 

I can understand this is both frustrating and upsetting but you must set your feelings aside and focus on the lawfulness of his actions and best defence and/or counter.

 

In essence the numpty has been caught providing shoddy workmanship and tried passing the buck to you with hyperinflated claim for works done...

 

Gez

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There was no court forms issued regards the part 20 claim, rather he said in court he wanted to sue for the sum for work done and not paid for. I was with the original claimant in court for the original hearing and he shifted the blame to me, saying I directed the work and told him to do it all. The judge said well we will have to add her name to the claim now, and that was it, I was a defendant. The original claimant is one of my best friends and feels guilty I have been brought into this for trying to help her.

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Hi

 

That's a bit muddled, do you want to sleep on this and come back to this tomorrow when you're a little more settled....

 

There was no court forms issued regards the part 20 claim, rather he said in court he wanted to sue for the sum for work done and not paid for. I was with the original claimant in court for the original hearing and he shifted the blame to me, saying I directed the work and told him to do it all....... Work for claimant or for you?

 

The judge said well we will have to add her name to the claim now, and that was it, I was a defendant....... somethings missing, at which point did you become a defendant in a joining at part 20?

 

The original claimant is one of my best friends and feels guilty I have been brought into this for trying to help her.... Have you ever instructed/authorised works on behalf of your friend?

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Believe me I dont sleep about worrying about this.

 

I was in court with the claimant for the first case management hearing. The defendant said he took the items for payment for work he done and wasnt paid for and that he was countersuing the claimant for non payment of work completed. He told the judge I instructed him (the defendant) to do the work. The judge then said, well we best add her to the claim. I then became a part 20 defendant, without having been issued with any of the papers you listed above. Does that help clear it

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Oh and yes I was instructing and paying for the work on the house as I owned 50% of it at the time. But he has not done the work he has claimed to have done. He even said to the court he cut a tree down in the gardern and took it to the skip, which he charged nearly three thousand pounds for. HOWEVER, the neighbour has came forward and advised me that she asked for the tree to be cut down as it was a security risk to her property and that SHE AND HER HUSBAND had cut it down and her son burned it in their wood burner.

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There was no court forms issued regards the part 20 claim, rather he said in court he wanted to sue for the sum for work done and not paid for. I was with the original claimant in court for the original hearing and he shifted the blame to me, saying I directed the work and told him to do it all....... Work for claimant or for you? = Work was for the claimant directed and paid by me.

 

The judge said well we will have to add her name to the claim now, and that was it, I was a defendant....... somethings missing, at which point did you become a defendant in a joining at part 20? - At the case management hearing. He sent in a counterclaim against the claimant, but at the case management hearing the judge added my name to his counterclaim as I instructed him - no papers or anything sent to me. Incidently it took my friend over a year to track him down to sue him for the costs of the goods missing and it was only when he sent in his defence that he said he wanted paid for work done, there was never any mention of this before, only when he sent his defense to the court

 

The original claimant is one of my best friends and feels guilty I have been brought into this for trying to help her.... Have you ever instructed/authorised works on behalf of your friend? Yes and paid for everything instructed/for all materials purchased and I have abided by all agreements made

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Right......... it pays to provide as much info as possible on here from the first post onwards as it can/does impact on the advice offered

 

if you can post back on here tomorrow, we'll need to know the following [apologies if you've already posted this info]; 1 & 2 I'm assuming you'll have easy access to:

 

1. Particulars of claim

 

2. Defence

 

3. Number of reliable witnesses in support of 1 [above]

 

4. Any verifiable quotations for works done

 

5. Any verifiable quotations for works not done

 

6. Current orders/directions

 

7. Date of hearing [if any]

 

Gez

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Can I give such paticulars on here, surely that would effect my claim.

 

 

You can post pretty much whatever you want if its lawful and the source is reported verbatim [word for word], remember to remove any/all identifiers...... name, address, claim number etc

 

Gez

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  • 3 weeks later...
Would like to thank everyone who gave me advise, the claim against me was thrown out of court today, thank you all

 

Good er, early morning Mrs H

 

£48,000.00 Counterclaim struk out, Godzilla to that!

 

Kind regards

 

The Mould

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Good er, early morning Mrs H

 

£48,000.00 Counterclaim struk out, Godzilla to that!

 

Kind regards

 

The Mould

 

Slight error, £19,000.00 Counterclaim struck out, sooooo, I still say Godzilla to that, a great result for Mrs H.

 

Kind regards

 

The Mould

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