Quick Quid emptied my bank account!

[bart70]

I have an agreement with quick quid with a outstanding balance of £447. I emailed them to explain that due to xmas/new year payment date changes i would not be able to repay the full amount and could I arrange a repayment over 3 months?

 

No reply to the email but they have taken £217 out of my bank without explaining what it is for or even asking for that matter. The card they used was cancelled after it was snapped by a over keen atm machine. Yet the bank payed out on it? The downside is that

now as a family of 5 we have no money for shopping or petrol for me to get to work. They have left us high and dry.

 

The bank are sending out a form for a charge back but this takes time. Would I have a case complaining to trading standards and the OFT regarding the taking of money without my consent. Is there anything I can do if I ring these [EDIT]?

 

Any help would be great.

Edited December 30, 2011 by ims21
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[asmilecostsnothing]

Best to make a complaint first to Quick Quid - head it OFFICIAL COMPLAINT

 

Sadly the bank could also be accountable here - you see even if the card is replaced QQ will still access your funds - banks work with these type of lenders because of 'rolling contracts' - I'm no banker but really believe this element

 

Be careful because QQ can and do set up direct debits as a 2nd protection which maybe why you'll need to change bank/building society

 

From my own experience once your in some kind of repayment plan with QQ you will just not be allowed to change figures or future payments - understood that in a round-about reply entirely different to something else I was asking!

[ataloss]

QQ only communicate with you on their terms. I notified them on 21 December that bank account had been closed; responded stating that they would contact within 24 hours; they finally did, today, by text, stating that there had been a problem with the transaction (really?!). Got on the phone to them. Well, my son did and then authorised them to speak to me. They stated that the £450 loan, £122.81 interest had now been increased by a further £133 because the payment had not been honoured. Hit them with dates and the consequences of not acting upon communications to them; informed them that they had been notified well in advance of the 30 December deadline and the fault was theirs. They then proceeded to transfer me, keep me on hold: the usual time-wasting tactics, so letter to Financial ombudsman will be posted tomorrow; Consumer Direct have already been notified. bart 70: inform them that the account is being closed (apparently they require 3 days notice); close it, and inform your bank that you have informed QQ that the account is to be closed and no further payments are to be levied against it. According to advice on other threads on this forum, they can't keep adding charges as they feel like it. I am writing to their London office now.

[LaughingGirl]

It sounds like you've got the bank onside regarding reclaiming the money, but in answer to your other question...yes, do report them to the OFT and TS.

 

As ASmileCostsNothing has already said, it's important that you open another account - they will try to set up DD's on your account, and even if you cancel them they might try to re-instate them.

[ataloss]

To encourage you!

I have received a response from QQ resolutin centre: they have removed all charges, and interest from my son's account; all that has to be paid is the original loan of £450. I used the pdf on irresponsible lending available from: http://www.gov.uk/about-the-oft/legal-powers/legal/cca/irresponsible

My son has mental health problems, but the updates to the irresponsible lending documant also covers the rights of people to a reasonable amount of time in which to repay what they owe if the existing repayment period is causing extreme financial hardship to the borrower. The pdf is 80 pages long, but it is worth a read. I have submitted a case to the Financial Ombudsman Service, because payday loan companies do need to have their licences reviewed with regard to irresponsible lending, and I want to encourage you to persevere because when you hit them with facts about their irresponsible practices they will back down.

[dx100uk]

if it was by dd and they did not write to you stating the sum and the date

invoke the dd guarantee

 

if it was by the card

 

invoke chargeback

http://whatconsumer.co.uk/visa-debit-chargeback/

 

dx

[Guest QuickQuidCustomerService]

Hi bart70,

 

I'm very sorry that we weren't able to work out a payment plan with you before debiting for the amount owed, especially around the Christmas season. I have reached out to my team here and we want to be sure to review your situation and sort it accordingly. Please reach out to us directly at by emailing resolution at quickquid.co.uk. Please include the link to this post as well as your CAG username. My team will be looking out for your communication specifically.

 

Thanks. We look forward to hearing from you soon.

Nicole, QuickQuid