@curryspcworlduk Currys dishwasher faulty

[nat]

Hi,

 

My Currys Essential diswasher stopped working on Boxing day, (it is about 7 months old) so i rang up Currys as soon as they were open and they sent an engineer round this morning.

 

He fiddled about with it and got it working again, but in doing so made a large rip in my lino. There was already a small hole there, but he has made it 10 times as big.

 

Also, the diswasher has now started leaking and buzzing, which it wasnt doing before.

 

I phoned currys and they have said i need to go into a curry store to report the ripped lino??? and they are getting the engineer to come back out to me again, but they havent given me a date, they just said the engineer would be contacting me.

 

Where do i stand on this one?

[rebel11]

Hi nat

 

Have a read of 10,12 and 13 in my signature. You should clearly be compensated for the damage caused by their engineer. In the links you'll find information regarding SOGA.

[nat]

Thanks.

 

I havent heared back from the engineer, so i going to send a letter today asking for a replacement dishwasher and include a quote for the flooring.

[rebel11]

Hi nat

 

Mark it Formal Letter of Complaint , here are some tips :- http://www.dailymail.co.uk/femail/article-1242161/How--write-letter-complaint.html

[nat]

Okay, thanks. will do

[Guest Paul - CurrysPCWorld]

thanks for taking the time to get in contact with us. I am sorry for my late reply, I have been out of the office during the festive period. I am sorry to hear that we have sent round one of our dedicated engineers and they have damaged your flooring and also not resolved this issue that you have with your appliance. If you send a letter with a quotation of how much it will cost to repair (if possible), or replace the lino to us we will be able to look into this for you. I am sorry to say that we would be unable to confirm the write off or exchange of the appliance though as we would need to get another engineer to confirm that the unit has not been repaired correctly before we authorise the exchange. Please PM or post up if there is anything further that I can do for you.Kind Regards, PaulThe KNOWHOW Team.

[my-spirit-soars-free]

nat - if the dishwasher is leaking you may want to wait before sending the lino estimate.

 

You may as well send estimates for all the damage in one go, and water damage can work out expensive to fix, especially if you are having to wait weeks for the engineers to come back out to fix the leak.

[sparx]

nat - if the dishwasher is leaking you may want to wait before sending the lino estimate.

 

You may as well send estimates for all the damage in one go, and water damage can work out expensive to fix, especially if you are having to wait weeks for the engineers to come back out to fix the leak.

 

Although if it is leaking that seriously I would be inclined to turn the water off to it (It should have its own cut-off tap on the cold/hot water supply).

[nat]

I did indeed turn the water off under the sink.

 

I wrote and rang Currys customer service, who said that I should send the lino estimate to the engineers direct as it was a subcontracted company.

 

They also said I wasnt entitled to a refund for the dishwasher and that the engineer would have to come out again.

 

The engineer came back out yesterday and had a fiddle, said he fixed it, and then lo and behold, it started leaking again.

 

Am I right in thinking that as they still havent fixed it, i am now deffinitely entitled to a refund or replacement?

[rebel11]

Hi nat

 

Send them another letter with an update of the most recent visit, tell them you want it replaced and compensation as yet again you've had to stay in for the non - repair of the dishwasher. Tell them if it's not replace you will take legal action.

 

I did indeed turn the water off under the sink.

 

I wrote and rang Currys customer service, who said that I should send the lino estimate to the engineers direct as it was a subcontracted company.

 

They also said I wasnt entitled to a refund for the dishwasher and that the engineer would have to come out again.

 

The engineer came back out yesterday and had a fiddle, said he fixed it, and then lo and behold, it started leaking again.

 

Am I right in thinking that as they still havent fixed it, i am now deffinitely entitled to a refund or replacement?

[nat]

Looks like I will have to issue an N1. I have heard back from Currys and they state that they have 28 days to repair the dishwasher and I am not entitled to a refund or replacement until then.

 

They have told me I need to book ANOTHER engineer visit!

 

Should I also claim for my time and/or damages with the N1 or just simply the cost of a replacement dishwasher? The engineers company are dealing with the claim for the torn flooring.

[rebel11]

How many attempted repairs in total is that? Twice?

 

This is a pretty good guide:- http://www.tradingstandards.gov.uk/wirral/countycourtindex.htm

[nat]

Yes, they have been twice and failed to fix it.

 

Thanks

[nat]

I have sent a LBA yesterday giving them 7 days to refund me. After that I will go straight for the court claim.

[nat]

Reply received at the weekend to my LBA:

 

Thank you for your letter dated 11th January 2012 addressed to our Head Office.

 

Please accept my apologies for the fault still not being resolved. As stated in my previous email, we are obliged to offer a suitable resolution and in this case it is a repair.

 

The engineers have 28 days from the date of the first visit to complete the said repair as long as they have had reasonable access to the product. I understand that you are not happy with the resolve offered and demand a full refund, however, at this present time we are unable to offer this.

 

I would like to discuss the points you made in letter in more detail however, I have been unable to reach you on the telephone number we have on record.

 

I will be out of the office now, but will be back on Tuesday 17 January 2012 when I will call you again and hopefully be able to offer further assistance.

 

 

Do I now go straight to court claim, or do I have to have another attempted repair? I cant take any more time off work for this really.

 

Thanks

[rebel11]

Hi nat

 

Have you got the exact purchase date?

[nat]

16th March 2011

[rebel11]

Hi nat

 

They've had ample opportunity to fix the fault, this would be the third time. Don't forget the damaged lino.

 

Heres further info on small claims court:- http://www.tradingstandards.gov.uk/wirral/countycourtindex.htm

[nat]

Quick update. Currys finally replaced the dishwasher with a new one. They are offering £230 on the flooring which cost £460 19 months ago. Does this seem a fair price, or should I ask for a bit more?