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    • You say that you had some communication with Blue Motor Finance. Did you do this on the telephone or in writing? You should read our customer services guide. It's extremely important. You should try to do everything in writing but if you have to do things on the telephone then you should make sure that you make detailed notes of your call and then confirm them in writing. So for instance if your discussion with Blue Motor Finance was on the phone, you should make a note of everything that was said – including the fact that they said that the matter would have to be investigated because the dealer was prepared to carry out repair – and you should send this to be motor Finance with a note confirming that this was the conversation they had with you. It is very important to develop a paper trail. Otherwise everything becomes deniable. The situation is that if a defect occurs within the first 30 days of ownership of the vehicle then you are entitled to reject the vehicle under the Consumer Rights Act. You have to assert this right by contacting the dealer – and in this case Blue Motor Finance – in writing and point out that you are asserting a right under the Consumer Rights Act 2015 and you are rejecting the vehicle. Tell them that you want arrangements to be made to give you a refund of all costs including any costs or interest which has been levied by the finance company. Be tough with the finance company. Don't act as if they are do you a favour. Make sure they understand that you are not in the mood to muck around and you won't wait very long either. Don't forget that in this case because you have purchased the vehicle through hire purchase, it is Blue Motor Finance which is the responsible party. That is going to be helpful because if you had had to deal only with Chobham, you would have had very serious difficulties. In addition to writing to Blue Motor Finance to assert your rights, I suggest that you send them a copy of the article from the daily mail which has been linked above and you can draw their attention in your letter to the fact that this is the company that they are dealing with. You can send these messages to Blue Motor Finance by email. You should do this urgently. This weekend. You should also tell Blue Motor Finance that you have now taken advice and that you now understand that their initial statement that the matter needed investigation and that the dealer was going to carry out repair, is unacceptable and actually unlawful and contrary to the short-term right to reject contained in the Consumer Rights Act. Tell Blue Motor Finance that if they will not cooperate immediately in returning all of your money and cancelling the finance agreement that you will consider legal action against them for breach of contract and also for treating you unfairly country to their statutory duty under regulations developed by the Financial Conduct Authority. You should stop driving the car immediately. How far away from you is the dealer? Frankly you want to get rid of the car as quickly as possible. If you had not had finance in place then we would have cautioned you about this because you could end up losing possession of the car and also not having your refund. However, as you are dealing with a regulated finance company, and of course as the money has been loaned to you and you have not paid a great deal of it back it, your best interests would be in getting rid of the car so that it is no longer your responsibility to maintain, to insure or to generally worry about.   In addition to the hire purchase loan, did you pay anything on deposit? How did you pay? Did you pay by cash or by debit card or credit card? If you're confident then you should drive the car carefully to the dealer and leave it with them on their forecourt. Do not leave in the streets. You should photograph the car inside and out so that there is no argument later on as to the condition of the car when you returned it. If you are worried about driving the car then you should tell Blue Motor Finance that you want them to make immediate arrangements for the removal of the vehicle. Tell them that you are giving them seven days to organise this at the end of which you will charge in storage at £10 per day. This is assuming that you are keeping the vehicle on your own property and not on the road. As soon as you have got rid of the car, you should take immediate steps to inform the authorities that you are not the owner of the vehicle. Make sure that when you return the car it is returned with all its paperwork but you should use whatever portion of the V5 is necessary to transfer ownership away from you. Take copies of all the documentation before you hand them back. If you fail to do this and if the dealer does not change the ownership – then you are at risk of some other person driving it in your name and incurring penalties for road traffic offences or parking offences. That will then give you more complicated problems to deal with as you have to try and convince people that you are not the owner and not the driver of the car at the time. You should calculate exactly what this whole thing has cost you. This means all of your out-of-pocket expenses including the cost of going to see the car, going to fetch it, driving it back, any expense of insuring it or anything else because later on we will help you claim all of this back. Of course you will claim all expenses and fees et cetera associated with the finance agreement. As a matter of interest, how recent is the MOT on this vehicle? Who MOT'd it?  
    • Brexit = United Ireland within 20 years.  Arguable possibility.    
    • Please can you tell us about the car you bought - make/model/mileage/price.   What are the surnames of Nathan and of Alex?   What address are Chobham Central Motors using?   As you will see from this website and from the Daily Mail article -  Downfall of car dealer who sold death traps: Chancer forged court papers and refused to pay refunds | Daily Mail Online WWW.DAILYMAIL.CO.UK Ahmed Alwaheeb's firms sold cars riddled with faults - and which sometimes had government recall notices that required manufacturers to fix safety issues - but refused to refund customers.     You have bought your car from a bunch of dealers who don't seem to be very scrupulous about the way that they operate.  However, you have saved yourself by using a finance company.  I think that you may be the first people we have come across who have not paid cash to this company.   Citizens Advice are right that if your arrangement is a hire purchase arrangement then your action will be against Blue Motor Finance -  Home Page - Blue Motor Finance BLUE.CO.UK     Chobham used to be registered with the Motoring Ombudsman but they withdrew after some decisions against them.   The so called Motorcomplaints service which is apparently run by someone called Alex, is in fact part of the Chobham/EMC etc bunch and seems to have been setup to make customers think that their complaint has been reviewed by an independent arbiter - when in fact it hasn't.   The motor complaints service to which you been referred by Chobham and which is apparently run by Alex should not be confused with the Motor Ombudsman scheme which is a legitimate organisation although frankly it's probably not very useful anyway.   All of this has been reported to Citizen's Advice and Trading Standards many times and nothing has ever been done about them.  Even the Daily Mail article failed to prompt any authorities to take any action   Blue Motor Finance are wrong to tell you that they have to investigate first.  The dealer has no right to insist upon a repair as you have reacted and asserted your rights within 30 days of purchase.   You will have to get tough with Blue Motor and we will help you.  
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    • its an if not they def will.   then snotty letter time
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Talk talk /aol

 

We purchased aol in 2001, we wanted broadband for the kids

 

They took 2 weeks over the installation date and a further 4 weeks before it actually worked, even then it was intermittent at best

 

In 2002 we cancelled it and went with sky and eventually we had the whole package with them

 

Not long after that my wife suffered a heart attack, the money for the account was taken from her account and until last week they took £27.99 a month for 9 years

 

Various things, apart from my wife's illness , happened in the first few years which lead us to missing these payments being taken

 

I won't bore you with the whole story but they have offered me 6 months compensation

 

They passed me from pillar to post with their new Delhi customer service department and I got nowhere

 

So I've taken them to task

 

I've emailed all the shops and CEOs and began handing leaflets outside their shops in London

 

I will continue to do this till they pay me back

 

If you have similar problems, feel free to contact me

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You say they took money from your wifes account, but did you actually cancel the subscription to Sky ?

 

If I am reading this right Conniff, they had taken the sub for AOL not sky. However as you have said, had they cancelled the sub, if they had then they should be bought to task.

 

6 months comp is disgusting, I would be looking to have the whole amount paid back.

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Ah right, thanks for that. So we are talking in the thousands of pounds, plus interest.

 

Have you the exact figure of what was taken so you can send them a recorded delivery letter with a demand for the full amount plus statutory interest at 8%pa ?

 

When you have done that, let us know what they respond with.

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Hi Hooded,

 

Is there a reason why you haven't decided to take them to small claims court? I think thats what I would do. I would also send them a SAR request. Templates in the library, just amend.

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Hi Hooded,

 

Is there a reason why you haven't decided to take them to small claims court? I think thats what I would do. I would also send them a SAR request. Templates in the library, just amend.

 

 

Hi,

 

It's been a mad 9 years believe it or not, my wife was ill our son was knocked over by a drink driver and both my inlaws were taken ill. With the wife being ill and the monies coming from her account it just went unnoticed

 

We cancelled the contract after they failed to turn up on time to install the Internet and even when they did it didn't work properly. We cancelled it by phone and also letter

 

What amazes me is that even though we moved address in 6 years ago they still took the money even though that address was knocked down

 

Their new Delhi department for customer services is something to behold, I asked for the CEOs name and number and this fella said he was the CEO of talk talk, they said there was no uk number when I got one from ofcom, they said there was no uk address when there is a talk talk office 3 miles from my house in west London

 

I sent letters to all offices in the uk and hand delivered one to the west London office, I also have handed out 1000 leaflets to date outside there office in soho and in the west end

 

I have also ordered a 10 x 8 banner with the words Talk Talk are thieves ......this I will take to all media events in London and also all my Liverpool away games to get it on the telly ( the joys of having a scooter and living in London )

 

I've worked for the hillsborough justice campaign for 22 years and I'm used to fighting for what's right

 

I gave talk talk the option to pay me and told them I would go away but they chose to ignore me

 

I'll keep you all posted on how I get on and appreciate any other avenues I can go down or words from people who have had similar run ins with them

 

Many thanks and have a good Christmas and new year

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Ah right, thanks for that. So we are talking in the thousands of pounds, plus interest.

 

Have you the exact figure of what was taken so you can send them a recorded delivery letter with a demand for the full amount plus statutory interest at 8%pa ?

 

When you have done that, let us know what they respond with.

 

They took nearly £3000 and I have asked for it back, they offered me 6 x £27.99p

 

I told the what to do with that

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I would certainly look at taking them to a small claims court. Im having to deal with them on behalf of my late mum because of a 'mistake' they made.

Have you thought about contacting Watchdog, they love this sort of thing.

Good luck with your fight. Please keep us informed.

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I would certainly look at taking them to a small claims court. Im having to deal with them on behalf of my late mum because of a 'mistake' they made.

Have you thought about contacting Watchdog, they love this sort of thing.

Good luck with your fight. Please keep us informed.

 

 

 

I'll keep you all informed, cheers for all the input

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  • 3 weeks later...

I've sent you an email in respect of a media enquiry we have had about your case

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Hi thc

 

Send them a SAR request, you'll find templates in the library, just amend. Send Recorded, send to their Registered Office.

Bear in mind that they might only supply Data for the last 6 years.

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