Servicing warranties and guarantees

[MrFreeman]

Hi CAG,

 

I've had my car about 8 months and currently having problems with this garage and its HP agreement.

 

I was sold a "Lifetime Guarantee" for £655 after being told it was included when buying the car, but instead it has been added to the hp agreement on top of the car price aswell as interest.

 

The guarantee's T&C's include having to have my car serviced by their dealership at the cost of £250 for the guarantee to remain valid.

 

However I received an answer on the internet that guarantee's tied to servicing at a particular garage aren't legal anymore so could anyone tell me if this is true or not.

If it is, is there any evidence I can use to back that up?

 

I've spoke to the fos and he told me to e-mail the dealer about this problem and if I receive a negative response then they will take up my case.

I am currently contacting the dealer via e-mail and keeping copies of everything I send and receive.

 

The other problem I have is that I had to pay a £500 deposit at point of sale as well as part-exchanging,

I didn't know at the time and just paid it but now I am told that I shouldn't of had to because my part-exhange was the deposit.

 

Could my cash have just been pocketed?

and is there anyway I could get that money back?

 

Thanks,

MrFreeman

[dx100uk]

the deposit and your px value should have been removed from the toal cash price figure on the agreement

BEFORE the interrest was added.

 

as for the warranties and servicing

 

typical spoofing insurance / warranty trick

not worth te paper they are written on SOGA covers you for cars anyhow too

get reclaiming

 

dx

[MrFreeman]

My auntie has looked through the figures as she has worked in finance

but she can't work out how they have done it.

 

I think it was done before the interest was added but as its on the finance agreement then I am paying interest on it.

 

But the problem was that the £500 was put on the agreement but they hadn't took the money from me.

 

I waited a week and thought I was doing something wrong, and went back and paid it to them.

 

I am trying to get that back now because I believe most people would have just said I've already paid it as its on the agreement and saved themselves £500.

 

I was just too honest and thought I was doing something wrong so could they have pocketed that cash?

[dx100uk]

scan the required letters/agreements/sheets

as a picture[jpg] file

remove all pers info inc barcodes etc using paint program

but leave all figures and dates.

 

goto one of the many free online pdf converter websites

it would be better to upload a multipage pdf

than many single ones

or if you have PDF as an installed printer drive use that

or use word and save as pdf

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

NB:you can set where it goes in the post by hitting insert inline.

the hit reply button

dx

[MrFreeman]

right I'll do that, at the moment my pc hasn't been working properly so i'm just using my mum's laptop. tomorrow it should be fixed and i'll post them up even though its christmas day lol. I'd also like to wish CAG a very Merry Christmas