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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Trying to get my head around this


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Dear ,Client Reference: Current Balance: £ 420Our records show that there is an amount due of £ 350 ??? on xx/xx/xx.However, you may wish to defer this balance to a subsequent payday. If you choose to defer your balance in full we will debit a deferment fee of £ 70 from your account on xx/xx/xx.I was genuinely sent the above before default, I now don't know what to make of it you see on contacting PDE today funnily enough they now believe I owe the full £420!!!!???? so my debt has risen by £70... or £135.00 because...( I did have suspicions so I guess it is not a hugh shock )a little bit of history the month prior to receiving the notification above they 'rolled' my account on for the FIRST time ever after having a lot of their loans which would be paid up monthly and then re-applied for, now they were successful in obtaining a full £70 from my account back then at the time so surely as I've already paid this? it can't be charged again?I am just gutted, I have their horrid credit reporting hanging over me waiting to strike any day now and therefore thought I was doing the right thing with getting an xmas bonus this week from work - to put that towards this debt was really unexpected so I won't miss it, the only other consolation being that they PDE reckon I can make one-of payments and it won't affect my plan future payments but that didn't stop them asking for my card details 4 times!!!! (no I don't think so know what sort of xmas pressie they would give!) lol only just trying to see the funny sideI know the drill do a letter and confirm standing order payment made, but I'm really not sure who's right here and wondering what would have happened if my account hadn't defaulted... after all they confirmed in writing a figure due of £350Thanks for your attention - don't mind if you do straight talking... (eg. someone remind me I've got a plan with these guys)xxx

Happy to share my experience but for your own protection, please check and double check what myself and other Caggers inform

...

“Nothing in this world can take the place of persistence.”

 

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I struggled to make complete sense of your post then.

 

Your loan amount is £420?

 

you paid them £70 (extension fee?)

 

your balance should now be £350?

 

But it's back at £420?

 

How long ago did you pay the £70? & Did they advise you that it was a rollover payment or a payment that would be made to reduce your balance?

 

I'm having my own fight with these vultures. They've added £160 worth of charges to my £500 amount in just over a week. I'm considering withdrawing my offer of token payments and letting these scumbags take me to court.

It never rains but it pours...

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Your loan amount is £420? Nah!!! £280 plus interest of £70 = £350

you paid them £70 (extension fee?) yeah!!!

your balance should now be £350? yeah!!!

But it's back at £420? Yeah!!!

 

So got to decide whether I basically want to pay more then

1 x roll over fee

and

loan amount plus interest

 

All of which I'm happy to pay, except another roll over charge basically they have had no break in payment or non payment whatsoever but I am now convinced I have possibly been in a 'roll over' situation each month when I have a letter confirming a plan - does that make sense?

 

Just for the crack I'm going to be on the phone tomorrow to all the organisations that get 'claimed' on here to help - do need a laugh! :-) sorry you know when you can't see the woods for the trees.....

Happy to share my experience but for your own protection, please check and double check what myself and other Caggers inform

...

“Nothing in this world can take the place of persistence.”

 

:-)

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Actually I was wrong... I found this email sent at time of roll over

 

"Should we fail to be successful in extending the loan then as per the terms and conditions of your agreement with Payday Express, we will apply a default fee and an interest charge calculated against your overdue account balance."

 

If I hadn't have done the right thing today, some will say I got of lightly after 5 months in default, my word against theirs blah blah I'd be heading for a life on Prozac, there are some things money can't buy in my opinion - I now wait for them to mess up having been given the opportunity...

 

Anyhow today I got what I wanted Payday Express now say 'Account Clear'

Edited by asmilecostsnothing
.

Happy to share my experience but for your own protection, please check and double check what myself and other Caggers inform

...

“Nothing in this world can take the place of persistence.”

 

:-)

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