@curryspcworlduk No apology

[Lebensohl]

In October 2011 I purchased a desktop computer on-line from PC World. I was looking out of the living room window while it was being delivered. The computer package was dropped upon my drive. I phoned PC World to reject the computer within the hour. A time for collection was arranged with them. I waited at home all the specified day but there was no collection. The following day I arranged another day for collection when my spouse would be at home. A van from Yodel came to collect the computer and the driver told my spouse that he had received a phone call to make the collection but had not received any paperwork and he proceeded to produce a makeshift collection receipt. Ten days after the computer had been collected I became worried as I had not received the refund from PC World. After spending much time on the phone and emailing "KnowHow" I got nowhere. Each time I contacted them they insisted on a collection number that I could not give them. In the finish I wrote to their chief executive officer giving them 7 days to give me a refund. Again no answer. I have had to get a refund from my credit card company. Until I have an apology I shall do no more business with the Dixon group of companies.

[joka007]

dixons is a big retailer, all it takes is one slip up and your letter is gone, you have kindly come on a forum which i doubt any ceo would be wasting their time reading through, i would suggest emailing him direct and let us know how you got along.

[rebel11]

Hi leb

 

Welcome to CAG

 

Unforetunately, customer service takes second place, once they've sold the product, it's job done.

 

John Browett, Chief Executive

[email protected]

[MaxxPower]

Try reminding them that under the DSR they have to refund your money regardless of whether they have received the item back yet or not. Give them 7 days, in writing, to refund your money or you will take them to court for a refund, costs, compensation (ie time spent resolving the issue) plus interest at 8%.

[Lebensohl]

Thank you Rebel11. I emailed Dixons CEO as you suggested. I now have the apology plus a voucher to spend in store. Action was swift in complete contrast to the treatment previously encountered.

Lebensohl

[joka007]

Try reminding them that under the DSR they have to refund your money regardless of whether they have received the item back yet or not. Give them 7 days, in writing, to refund your money or you will take them to court for a refund, costs, compensation (ie time spent resolving the issue) plus interest at 8%.

 

is the original poster a bank or a business? charging interest. you make me laugh