Welcome Finance Help Needed

[ianc73]

Cheque was just to show willingness to pay something when they had refused to take anything and it was cashed,but they didn't reply to the letter with the cheque

[dadofholly]

You need to find if that SAR cheque has been cashed. - then we can take it from there.

[ianc73]

Yeah need to do a p58 form at post office as it was postal order

[ianc73]

Had another letter from them telling us they are re opening the case and will hear from them within 8 weeks of the original complaint , which is clever as it was 15th December.no account number or anything except a case number either so the account is 000000 and no request for id either.very strange

[dadofholly]

They have probably been reading the forum -

[ianc73]

I have received a letter supposedly answering and rejecting my complaint,

but only looking at what they wanted and also stating more lies

ie they asked for income and expenditure details several times which they haven't.

 

even in this letter they say they have included the form and we should take it to our local office (no form enclosed)

still waiting on p58 response from royal mail for postal order

but surely if they can answer the complaint without id they can send the sar

 

.what is my next step please?

[ianc73]

They also mention they have tried to contact by phone several times since December which the letter clearly stated only to contact in writing.have sent the harassment template as well and they still call at least once a week or text.

[dx100uk]

then just ignore them.

 

prob find they owe you.

 

not got the agreement have you?

 

dx

[dx100uk]

threads merged and tidied

dx

[ianc73]

Yes i got the agreement

[ianc73]

They are also trying to say its 17 months in arrears

[dadofholly]

You can do as dx says and ignore them - or complain about them to the ICO and OFT.

 

Depends what outcome you are looking for realy.

[ianc73]

Well first of all i want them to admit they have done wrong or at least see that i get them into as much difficulty as possible due to their slap dash management of their company and claw some money back from fees if they ever send the sar back.it hasn't been 17 months of arrears either

[dadofholly]

You can send them one of the non - compliance letters and start the date from the day they recieved the SAR.

 

Point out that they are willing to correspond to the address of the SAR, and therefore accept your identity for data protection purposes in relation to your address.

 

http://www.consumeractiongroup.co.uk/forum/content.php?593-Data-Protection-Act-Non-Compliance-Template-Letters

 

Maybe worth a call to the ICO helpline which can be found on the Information Commissioners website, and ask them for guidlines - and details of how to complain about Welcome.

 

Most important - Complain to the Ofice of Fair trading - Welcome need stopping and this is the only way to stop them - too many people fail to take this - the most step. thats why they - and other companies like them - get away with this.

Edited June 8, 2012 by dadofholly
Link Added

[dadofholly]

Would also send them a formal CCA Request

 

http://www.consumeractiongroup.co.uk/forum/content.php?414-CCA-request-letter.

 

If it is for a HP agreement it is an s.79 request.

[ianc73]

What is the statutory time please

[dx100uk]

Yes i got the agreement

 

can y scan it up please

 

we'll look at reclaiming PPI/insurance that are always 'compulsory' with welcome.

 

 

scan the required letters/agreements/sheets - as a picture[jpg] file

don't forget you can use a mobile phone or a digital camera too!!

or

convert existing PC files to PDF [office has an installable print to PDF option]

.

'

BUT......

ENSURE: remove all pers info inc barcodes etc using paint program

but leave all figures and dates.

.

goto one of the many free online pdf converter websites

it would be better to upload a multipage pdf if

you have many images too rather than many single pdfs

.

or if you have PDF as an installed printer drive use that

or use word and save as pdf

.

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

.

.

dx

[dx100uk]

What is the statutory time please

 

 

cca 12+2 working days

 

sar 40 calander days.

 

dx

[ianc73]

Sent cca request 2 weeks ago recorded delivery and had nothing back

[ianc73]

What happens if they don't have the agreement ??

[dadofholly]

they are allowed 12 working days to respond to your request and a further 2 for service etc.

 

Once that time has passed send them the account in dispute letter - from the template below.

 

http://www.consumeractiongroup.co.uk/forum/content.php?436-Failure-to-provide-a-copy-of-the-agreement-within-the-prescribed-timescale.

[ianc73]

Right i have sent account in dispute letter last week along with a 7 day notice for the sar

could you please help with next stage as they are still calling and testing at least twice a week despite having been told to only contact in writing at least 4 times

[dx100uk]

have you....

 

phoned the ICO to complain about the failed CCA, failed SAR and continued telephoning?

 

can you follow my ealier guide and post up the agreement you have.

 

time to get reclaiming....................

 

 

dx

[ianc73]

Well they amaze me received a letter today asking for the £1 fee for the cca letter they received on 10/5/12 i didn't send it till late Juneand the postal order was stalled to it!!! What a total set of imbeciles. Yet another letter to write they are seriously blogging me off

[dadofholly]

What a total set of imbeciles.

 

Never a truer word was said.

 

Did you send the CCA recorded - or via the post office? if so you dont need to send them anything except the non compliance letter.