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Unfair kandco rewards system - long term Customer.

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Dear Mr Neild,


after reflection and the fact that I feel so betrayed after years of loyalty I have posted this on the consumer forum and will continue on different forums throughout the U.K.

If I can prevent just 50 from shopping with it will have been a success. I have already stopped 5, and will continue with my campaign, this is what I sent:


Unfair kandco rewards system - long term Customer

I was a empirestores agent for many many years with 15% commission on all goods.

They merged last year with kays & gt universal and became KandCo.

I have paid into my account over the past 14mts between £3000-£4000 and received only £5 commission.

I complained and have been given a further £75.


I have not been given anymore as they do not give rewards on goods that are reduced because of a sale and a whole new bunch of reasons.


if you buy a piece of furniture that is normally £1000 and you get £50 off due to a sale you will receive no rewards.


if you do not order something every month your rewards will stop even though you are still paying on goods over £2000.


I shall not be ordering any large or expensive from this company again,

only a small item at minimal cost of £5 so I get rewards for the money on the items I still owe.


I feel utterly betrayed because of the loyalty I have shown through the years.


an absolutely disgusted


disgruntled customer

Edited by dx100uk
pers info & libelous comments removed - dx .siteteam
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HiIt is happening to my mum too. She has been a customer for years. I have spent a lot of money with them over the past 2 years and now she isn't getting any commision. Same old rubbish they told you I guessThey keep phoning her and saying if she doesn't order anything by a certain date she will loose her rewards all together.Strangely enough, we won't be buying anything from them EVER again.Strange way to treat loyal customers.....

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