Help with Lending Stream taking repayments twice!! - Resolved, Error by bank

[matthew_dmp]

Hi

 

I have just been checking my statements online and found that Lending Stream have overcharged me a total of £131.50, by taking repayments twice from my card. (See the attached statement)

 

 

I have two loans with them:

 

Loan 1: £215 initial loan

Repayment Schedule

27 October 2011 £64.50 (£64.50 interest)

24 November 2011 £107.50 (£64.50 interest plus £43.00 principal)

29 December 2011 £94.60 (£51.60 interest plus £43.00 principal)

26 January 2012 £81.70 (£38.70 interest plus £43.00 principal)

23 February 2012 £68.80 (£25.80 interest plus £43.00 principal)

29 March 2012 £55.90 (£12.90 interest plus £43.00 principal)

 

Loan 2: £80 initial loan

Repayment schedule

24 November 2011 £24.00 (£24.00 interest)

29 December 2011 £50.67 (£24.00 interest plus £26.67 principal)

26 January 2012 £42.67 (£16.00 interest plus £26.67 principal)

23 February 2012 £34.67 (£8.00 interest plus £26.67 principal)

 

 

So they have already taken £327.50, for £295 cash.

 

Help please, how should I approach this? I've emailed them and attached the image from my statement, asking for a refund plus the interest to be recalculated.

Edited December 11, 2011 by matthew_dmp

[Jon1965]

Hi

It took me a while to see what you were saying but once I looked at your statement I do see it. Were the payments taken by card or by Direct debit, if DD then invoke the derict debit guarentee. If by card then I am not sure, part of me says to cancel your debit card. Have they replied to your email?

[matthew_dmp]

Hey

 

Thanks for your reply John

 

The lenders did not actually take the payments twice, it was an IT error by Lloyds TSB, £150 compensation agreed