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    • You're like, super helpful and unhelpful at the same time lol.   What do I search for, I searched form 4, and nothing, I searched claiming compensation and nothing about this.   I can't find the top squares logo.   Can you post a link or tell me what to search.   Sorry if I'm slow.
    • use our custom google search box  click our top squares logo it should appear on that page   dx
    • Apologies, I haven't used a forum for years!!   I defo wish to keep the 2 issues separate, sorry!   My only issue I need help with is the increased compo for marstons - if possible.   I don't know anything about claiming compo etc. (I only recently found out one of the NHS biggest costs are NDA payouts)   I don't know what form 4 is; so far, they've offered £250 and I haven't accepted or denied it.   So yeah, can you forward me to some more info?   Also, usually I'm good at google etc. but I can't find many stories on this stuff, regarding PCN/TFL etc.   Thanks again!
    • ok things are getting clearer...   I've merged 2 of your posts for clarity and removed the swearing, (behave please) I've also taken down the two images you posted should you wish to post things up please use PDF so we can zoom easily and don't forget to redect them read upload carefully.   I think you need to continue to keep the two thing sep. those being increased compo for marstons- if possible ( if you are raising a form 4? complaint through the court - it might be better you don't? - they are very hard to justify and can be costly - so the fact it might not be moving forward could be a good thing, but listen to others here too) and the issue of the PCN wasn't justified - which you need to further expand on please.   the more info you post up the better please but please use multipage PDF files only and carefully redact them    
    • Thanks for trying btw! It's kinda in 2 parts.   1 is that the PCN wasn't justified in the first place and I wasn't aware it had escalated. I received the initial fine from TFL which I challenged and heard nothing back from (for 5 months). Then another letter from a separate PCN which made me email TFL to inquire what was going on but again, heard nothing back.   (BTW I can see how confusing this is so thanks again for trying)   So, I had no idea my car was at the risk of being taken - that's the first part.   No 2. is:   I got a phone call saying my car was on the back of a truck round the corner from mine (they hadn't left any notices or anything, and the car was parked directly outside my house). My friend said they were attaching the straps and securing it to the van (so I think they got it on the back of the van and moved it before securing it).   When I ran round the corner I saw the EA's van. I went upto it and asked what was going on. He was rude and told me to go away. Then after I kept knocking he got out the van and was aggressive and refused to ID himself or tell me why he had my car.   He shouted at me, was rude and unprofessional, he then left with my car. I complained to Marstons and asked for the bodycam footage.   They gave me the footage but it was clearly edited and cut short (because in the beginning of the footage he was the most aggressive).   They then told me he wasn't required to have the camera turned on when he's in the van, only when he's 'actively pursuing a warrant' and I was only allowed the footage I was in. (which is 2 different things) So I asked them to clarify which is true.   Anyway, I reviewed the footage and sent in my complaint (talking about what happened in the footage) They replied and said they watched the footage and disagreed with everything I said.   So I wrote a more in depth response with the CIVEA code to reference + the TFL EA guide etc.    Then they asked for more time, called me and finally apologised and admitted he had acted untoward and was in the wrong.   They then offered me the goodwill payment.   This has taken up weeks of my time, caused me serious trauma and PTSD and even after I complained WITH video evidence, they still initially denied it which means they officially lied, on record, while representing TFL.   I told TFL what was happening they said I had to continue with Marstons etc.   £250 goodwill isn't enough, the car cost £800 to get out, the suspension is messed up and I'd like to claim compensation for everything.   I don't know if that makes me sound like i'm money grabbing or whatever but they shouldn't be allowed to get away with it.   The police had to come before they could call an ambulance cause I was having a panic attack and it was a HORRIBLE experience.    So any help would be great please    I have the whole file from Resolver in a ZIP file but it's a lot of writing and I think you've read enough of my writing to last a life time!   I did a statutory declaration of OOT, got it signed by the court etc. but it was rejected.   I then tried to take them to court but it cost £250 I think which I don't have. You can get it for free if your low income but they wanted bank statements that I couldn't get. They're waiting for me to reply with documents to get a free court date.    did you receive any of the pcn's - was that why you appealed? - Yes, sorry!   unless it's trying secure a greater level of compo from marstons? - Yes, sorry!   For the record I just saw this pop up, read it and now feel much less guilty about my enquiry!
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Really poor broadband speeds - service not fit for use ?

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Hi

 

A rather long winded issue that i'll try to keep as short as possible with valid content.

 

I moved into my Wifes house September last year, at the same time i combined this with a job starting in November working from home - i'm in IT so used to doing most things remotely.

 

Only option for the estate (new build, 8 years tops) was to go with a BT line. Very quickly it dawned that a service was going to be poor. I went with BT at the time as i figured it was the horses mouth scenario instead of piggybacking. The best i got for a month or two was 800kbps (quoted 2-4mbps), i had x3 engineers out and finally managed to get to a peak of 2.4 in June\July but by that point i'd given up with BT and its overseas que card system then call a support desk.

 

I then swapped to Daisy Business Broadband in November this year with the promise of a fast connection moving onto LLU broadband and as it was a business it would be pretty much uncontended !

 

Well the best i've managed so far was 2.2 (less than BT) and its currently sync'd at 1.7.

 

My question is ?

Are there any grounds to pursue through a relevant body that the broadband or BT infrastructure in my case is not fit for purpose ?, The national average is apparently 6mb and no doubt this is entirely brought down by the BT infrastructure because Virgin are running at 40-100mb. For the average to be 6mb a substantial amount of the population must be below that.

 

I have been told my cabinet is full and that i took the last "pair" to troubleshoot my line initially so can i move cabinet or have it requested. Just for reference my cabinet is Keighley. I actually lost the job that i started then just after xmas because of all of the issues - it was not a good time.

 

Ian

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Hi

From my Experience:

To be honest, if you really wanted to get a better connection, the only option would be a T1 minimum. I have had problems for many years, and im only 3 miles about 4km from a major city centre. I barely get a fairly responsive 2 MB most of the time, but on occasion have had problems with lost connections.

A lot of ISP's do not own the wires that they provide service on, they rent or lease the wires from BT, and we all know getting anything out of BT is next to impossible. If you have money which sounds like you don't, I would just try to tolerate the speed you currently have, BT nor your ISP will be willing to spend the money needed to make a noticeable difference unless you are willing to pay a serious amount of cash to pay for it yourself. BT pretty much has a dictatorship for communications in England Scotland and Wales.

 

Sometimes a change of router/modem can help, and also no matter which ISP you choose, it is still doubtful you will get much higher than your current speed, the quality of the cables from exchanges has depreciated over the years and BT will not spend money on renewing the lines with better cables.

 

Sorry I can not help, but the opinion I've shown here, is in my experience the only thing you can do.

It is more complicated than just this, but the best i can do for the moment :)

Good luck

Regards

Atom

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BT broadband is offering a new services for 50mbps very shortly and they are testing it in trials at this moment. It seem to that you have a slow connection but you can config it in the router or a web acc from the internet.

BT has got all captials of new subjects like new super broadband to its customers too.

its takes time to do this


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Sympathise with you as we have similar complaint against Orange (see my post in this forum). These companies market connection speeds that just aren't available and get round it by saying 'up to xxx mb' - usually nowhere near what you actually get. You're in IT so it may be preaching to the converted but try Maplins braided High Speed ADSL Modem Lead.

Telecoms companies are duping their customers and we all need to complain about it.

We've started an e-petition online about speeds - pm me for link

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your modem no matter how good it is will not make any change to the connection speed the only change it will make is the speed it sends out wifi to your laptop or pc from 54mbps or 300mbps but the connection (coming into your house) is the speed your getting this will fluctuate slightly thats it the further away from the exchange box the slower the speed also all the homes from the box to your home catch the speed so if your last your slower its not fair we all pay the same price but get less of a service im totally screwed because a man from a well known computer magazine knocked at my door 1 day and said doing a review and did you know your street is 1 of 18 with the slowest internet connection in the country well thanks for telling me mr doom and gloom ive been with BT, TALKTALK and now with SKY all the same speed i live about 3-4 miles away from the exchange office im meant to get upto 10MB i get 1.2MB tops i live in a new build too until virgin can rip up the road and give us faster cables it looks like 1.2MB for me but thats the only solution i know of virgin cables

 

oh just a note wired connection is always better than wireless so if you can use a ethernet cable from your modem to your pc or laptop this will give the max speed of the modem to your pc/laptop

Edited by thematrix28
missed a bit

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Sympathise with you as we have similar complaint against Orange (see my post in this forum). These companies market connection speeds that just aren't available and get round it by saying 'up to xxx mb' - usually nowhere near what you actually get. You're in IT so it may be preaching to the converted but try Maplins braided High Speed ADSL Modem Lead.

Telecoms companies are duping their customers and we all need to complain about it.

We've started an e-petition online about speeds - pm me for link

Beachkat this is a very good idea.

I think it would be good to post the link to your e petition in this forum,although I would suggest that you start your own thread for it so it can be viewed more easily.

ALternatively we do have a sub forum for petitions and also campaigns.

http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?91-Campaign


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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i just found this website with some helpful tips on testing and fixing speed and connection problems using your master socket this is were your line comes into your house and on the wall inside your house is the master socket joined to that line check this website out http://www.webuser.co.uk/broadband/advice/372354/fix-broadband-connection-faults

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also forgot to mention interference on your line like electricity or phones can slow your speeds down you can buy a i-plate for about £5 this with stop the interference and speed things up sometimes even if your not running from the master socket it can work, but sockets with BT OPENREACH logo on already have this technology in them just so you all know

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Good points.

I would also agree that cable is better than fixed line.

I had VM broadband and never had any problems with speeds or connection,but have switched to TT using a BT line and frequently experience DC and slowdowns.

My neigbours also complain of the same.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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but have switched to TT using a BT line and frequently experience DC and slowdowns.

My neigbours also complain of the same.

 

When i was with TALKTALK i had so many dropped connections like every 2-3 hours i would get kicked off my internet, i havent had this with SKY so thats 1 good point for them

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Martin and Matrix, post on their "member forum" site and get them to balance your profile. They managed to get me more stability, and I'm as far from the exchange as you possible can be and still get broadband.


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Ta.

I am only a few minutes from the exchange perhaps .75km


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Martin, would be happy to post link to petition as you suggest. Unfortunately I don't have enough posts to do it ^^

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Martin, would be happy to post link to petition as you suggest. Unfortunately I don't have enough posts to do it

 

 

You do now.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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magic!

 

thanks - now posted in petitions subforum.

Edited by beachkat

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