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    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
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When to send Statue Barred letter Scotland


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Thanks sequenci. Maroondevo52 - i sent this letter before and as a result (plus a call where i did not acknowledge the debt existed) they have now sent me the copy of the original contract and the statement showing my last payment to them was on 09/02/2007. I can not recall any payments directly to them but may have just forgot, the statement has nothing to identify exactly who i paid. Could it be that because i have paid them in the past, this counts as me having recognised the debt and they can claim the funds back, even if the last payment was on 09/02/2007? Or will it still be extinguised because it has been over 5 years since i akcnowlegded the debt at all? Really getting worried that there might be a way round it for them to pursue this!

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Hi,

 

I'd sent the letter in my post above, if the date of the last payment is correct this debt no longer exists.

 

In the letter you've asked for written confirmation they will no longer persue you.

 

I'd send it and see what they come back with.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

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  • 2 weeks later...
  • 1 year later...

Hi All,

So it has been a long time since my last post about this but this has now resurfaced. To summarise - I sent the letters as advised earlier in the thread and received one back (in April 2012) stating the last payment was in Feb 2007 (almost 7 years ago). After this time I moved home and did not send them any further correspondence. I am now married and at a new address and recently received 3 letters from DCA Robinson way, all about debts with Egg. I have held off doing anything until now, when they have sent me 1 letter advising of a home visit (can they do this in Scotland). I am keen to have this closed off once and for all, what should I do? Do I need to start all over again by sending this DCA one of the letters I sent previously? I would like to have this closed off for good but it seems they will just keep passing from one DCA to another! Help!!

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I have never had a home visit and dont know anyone who has from a DCA, it is a threatogram, Go to the CAG templates Library and copy the Statute barred Letter and send it to them 1st class recorded delivery, In Scotland after 5 years since last payment the Debt no longer exists. Keep us informed to their reaction.

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  • 1 month later...

Update:

Letters sent (recorded delivery) for all 3 accounts in Dec, the following response was received mid January but only for 2 accounts (lets call them A and B):

We write to confirm that we have noted the dispute/query that you have raised. We will make the necessary enquiries and let you know the outcome in due course. In the meantime we will stop all collection activity for this account. Please let us know if we can assist further.

Today i have received another 2 letters but for accounts A and C dated 22nd Feb saying:

Please note we have not yet received a response from the original creditor. This note is to let you know that we are continuing to seek an update, we will let you know the response as soon as we hear; your account remains on a temporary delay. Thank you for your patience.

So, a few questions from this:

  • Should i contact them to ask whether they receieved the original SB letter i sent in Dec for account C as i never received any acknowledgement at all, or is it enough that i have the receipt for recorded delivery?
  • Should they be sending me any letters like those i received today; does the SB letter not advise them that they should not contact me?
  • Can they continue to send letters like those received today indeifinitely or is there a point where i can move to another stage to stop them?

Thanks!

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1. Resend the SB letters with a covering statement e.g. Take note the alleged debt is Statute Barred and Extinguished. No payment will be made now or in the future.

 

 

This is my final response.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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  • 1 year later...
UPDATE:Received 3 letters last week to tell me that they were writing off the debts and closing the cases! Thanks for all of your help!

 

Excellent news :thumb:

 

Do keep those letters safe :)

 

I have just noticed just how long they have taken to confirm this. Disgraceful.

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Thanks @citizenB. Is there any possibility they could reverse the decision.Yeah, its been a long process, just under 4 years! They were probably desperately trying to find a way to enforce the payments from me!

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Thanks @citizenB. Is there any possibility they could reverse the decision.Yeah, its been a long process, just under 4 years! They were probably desperately trying to find a way to enforce the payments from me!

 

Nope, but there have been "administrative" cock ups where these accounts are not properly taken out of circulation and get sent on to another DCA !! So having those decisions in writing to copy and send back is all you will ever need. It is a case of probably never ever needing them, but if you should then you save yourself a shed load of harassment and stress.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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:thumb:

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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