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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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recent increase in 'charges' applied


ianh
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Greetings

 

I'm in the process of claiming back money from LloydsTSB and surely cannot be the first to notice that many of these carges have gone *up* recently. For example, the overdraft excess fee (basically an unarranged borrowing fee) has increased from £20 to £30 in just over a year.

 

A 50% annual increase! How can this possibly reflect an increase in actual costs - therefore this is more evidence that this is a penalty charge, not a service cost. The letter is printed and sent by computer, without even a human signature, and I would have thought that because of tech improvements, the 'cost' of the computer's time would have dropped over the last few years, not increased.

 

My suspicion is that they're charging all they can, while they can. Does anyone have records going back say, ten years, to see how they've increased and their reasons for it? I suspect the graph would be interesting. And do all the banks stay 'in step' with this?

 

Ian

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hi

BOS increased their charges way back in August 04. i had a charge of £20 on 29/7/04 and another on 4/8/04 for £30, both for going overdrawn.

This was just after the merger with Halifax.

Maybe TSB are playing catch up after having a look at HBOS profits.LOL Or heaven forbid HBOS charges are going to rise even further

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This looks like that it is a backlash from the charges being claimed back. They are going to reap in even more money now especially from the people who dont even know about the unlawful charges. At this moment in time the bank just seem to be in a win win situation until the OFT and more publicity brings the awarness about these charges. This seems like it is a reaction from all banks and credit cards over the last couple of months though with all new pricing stratagies coming through the post.

If you find this info useful please click on the scales in the bottom left corner of the thread :wink:

 

Vodafone To Remove Default Notices thread

Paid In Full HSBC Was Claiming £3851.42 But Instead of Paying Me Decided to pay my £4900 Loan OffDG Solictors. Need Help

Concluded Lloyds TSB 27/05/2006 Action Against LloydsTSB

Concluded Lloyds TSB for Girlfriend. 27/05/2006

Paid In Full Capital One £160 Settled

Paid In Full Capital One Sent 15/05/06 for £1372 for Girlfriend

Paid In Full Cetelem £130 Settled

Paid In Full The AA £400 Settled

Paid In Full First National £160 Settled

PDA LloydsTsb Credit Card Hand Delivered 26/04/06 £180

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Guest ian cognito

Don't know if you've noticed but both the banks and credit card companies have also increased their interest charges as well, as there doesn't seem to be much we can do about this, it seems they will get their money back one way or another - anybody thought of the CAG bank? You've probably got 80,000 customers already!small monthly fee, no penalty charges and a credit card to follow......i wait with interest

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At this moment in time the bank just seem to be in a win win situation until the OFT and more publicity brings the awarness about these charges.
Dunno about "win win". Sounds more like a desperate last gasp to me. They know the writing is on the wall.

 

The silly thing is that if we do get a ruling about this the OFT or whoever is likely to want to punish those who have tried to screw the system for every last bit right up to the end by increasing their charges in this way.

RBS Current Accounts £3868 claimed, settled in full before court

BoS Visa Card £350.58 claimed, settled in full before court action

Capital One Visa £1356.79 claimed, court claim issued, agreed to settle for £1127.46

 

HFC Bank Marbles £408.85 claimed, promised to settle before court, still waiting for cheque

Barclaycard £552.66 claimed, offered £152, AQ filed

Lloyds TSB MoreThan card £312.70 claimed, AQ filed

MBNA Visa £2744.22 claimed, £1250.51 paid, AQ filed

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I've just had a letter from tthe Halifax that my credit card is going up to 21.9%... and I haven't even started a claim against them yet. They did cheerfully mention in the letter that it would "only cost me an additional 35p per £100"...

 

so that's ok then:rolleyes:

BOS CC1 S.A.R - (Subject Access Request) sent 14/9/06

BOS CC2 S.A.R - (Subject Access Request) sent 14/9/06

FD CC SAR sent 14/9/06, PAR sent 10/10/06 claiming £457, sodoff letter rec'd 25/10/06, LBA sent 26/10/06

MBNA CC SAR sent 14/9/06, reply 22/9/06 looking into it, sodoff letter +£400 GW rec'd 13/10/06

 

Let Battle Commence...

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At some stage one of the financial empires will grasp the opportunity to offer accounts that dont rip people off and grab all the unhappy customers. Its only a matter of time.

 

Lets be honest the first one that does is gonna have about 100,000 new customers from this site alone

7 actions in progress

 

amount refunded so far £6500

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Easymoney, here I come!!!! :-D

 

(Wouldn't want to go near Ryanomoney, though, lol)

 

But bear this in mind, (When, not if) ,These charges are deemed both unfair and unlawfull, (either by the oft or a test case in law) That the financial organisations will have to refund, not only the penalty charges, but any extra percentage rate increase that they might apply.

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But bear this in mind, (When, not if) ,These charges are deemed both unfair and unlawfull, (either by the oft or a test case in law) That the financial organisations will have to refund, not only the penalty charges, but any extra percentage rate increase that they might apply.

why is an increase in the percentage rate wrong?

 

the charges ou can argue, but the interest rate?

 

not trying to antagonise (spelling?) just wondering?

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Guest NATTIE

There is to be an investigation on overdraft charges that may well incorporate interest charges as well. I would like to see the OFT investigate interest charges on Credit Card interest as well as this seems to have been directly as a result of their ruling re charges for ovelimit fees, but hey we all wish for some things we may not get.

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I have also noticed an increase at Lloyds TSB and also at Barclays.

 

I really do think a new bank, with no penalty charges, just a small monthly fee, is the way forward.

 

The CAG Bank. Shall I post this in the Suggestions and Comments section?

Unfair penalty charges reclaimed from Barclays - £700; BarclayCard - £380 + £132 extra; Style (RBOS) - £245 - County Court Judgement

against RBOS awarded - Judgement transferred to Registers of Scotland - Sheriff Officer (Bailiffs) action taken.

Travel insurance claim with Alpha (URV) pursued through the Financial Ombudsman - £704

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why is an increase in the percentage rate wrong?

 

If you have taken money by unfair means, and have been told it's unfair, you are not entitled to keep it - raising tariffs on legitimate business to compensate for the loss of unfair revenues is de facto unfair in itself. If you steal £5, you can't later do something to justify keeping it.

HSBCLloyds TSBcontractual interestNew Tax Creditscoming for you?NTL/Virgin Media

 

Never give in ... Never yield to force; never yield to the apparently overwhelming might of the enemy. Churchill, 1941

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