Lloyds tsb ppi

[blackbelt]

Would appreciate any advice on getting Lloyds to hand over refunds which are well and truly overdue.

I started my claim in April, had letter upholding just within the 16 week deadline. Heard nothing further until their letter dated 16 September showing amount with interest calculated until 5 October.

 

Ten weeks have now gone by and I am still no nearer seeing my money. I have written letters, sent emails all to no avail, don't even get an acknowledgment. I have refrained from telephoning after reading reports of long delays in answering

 

I just find this all so unreal and fail to understand how the bank can justify the delays in handing over money due to their customers. Afraid it does not bode well for good customer relations.

Edited November 21, 2011 by citizenB
formatted for easier reading

[ims21]

But don't forget that the 8% interest is still accruing so it's better than any savings account.

 

Do make sure that you get your 8% right up to the date of settlement.

 

ims

[blackbelt]

Agree ims the accruing 8% interest is great (for me and the taxman), if and when I am paid, but at this precise moment I am looking for ways to shivvy Lloyds TSB into action.

 

Blackbelt

[ims21]

Regrettably I think it is a waiting game...there are others here who are caught in this.

 

Problem is that if you press them too hard then they keep putting you to the back of the queue.

 

A quick call to fos might get you some info on how to pressure them effectively but whatever you do, don't log a formal complaint with fos otherwise that will be anither excuse for them not to pay you out as soon as they would otherwise have done.

 

ims

[Baronstoneybroke]

Lloyds have been given a stay of 16 weeks per claim by the OFT or whoever the watchdog is. My wife received her letter admitting liability 15 weeks after our original complaint and they have paid the interest up to 6 December. That should give you an idea of the timeline.

[blackbelt]

So has your wife been paid then Baron ?

[blackbelt]

Still no movement by Lloyds TSB. i wonder if a County Court claim would be adviseable, might move them into action.

 

Blackbelt