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    • DN is ok DCA NOA is ok, though not one from Newday saying they've sold it. agreement states esigned on a sunday at 11am?? really??  but no typed names or tick box nor any IP address used. if the date is correct then poss ok, it that your correct address for that time of take out? but if not, then that could simply be a copy of someone elses they've used with you details copy'n'pasted over theirs. the agreement details separate T&C's in at least 8.4. a full set of T&C containing your correct address for the time MUST be included. failure renders the agreement unenforceable... have you the T&C's too? dx
    • Npower and Scottish Power and others have always had regulations that require them to treat customers fairly - the threads here and my experiences demonstrate that those regs are little more than useless.   Even Octopus recently spent month after month saying they needed to increase my monthly payments despite my credit balance slowly going up TWICE I had to reset it online back to prior payment as they unilaterally increased it unilaterally. Raised formal complaint and they than said i was paying too much and reduced the payment, again without my agreement, although that time at least they told me they were doing it.   .. and Octopus has been one of the better ones.    
    • Thank you. You left all your personal details showing on the invoice, but I've removed them. From Googling it seems the free parking is limited to one hour.  You stayed two.  There is no point appealing, you did overstay.  That's apart from the fact the private parking companies are just interested in £££££ and never accept appeals. We have other Iceland cases, Iceland as a company refuse to have these invoices cancelled. So it's up to you. Pay £51 and the matter goes away. Or refuse to pay.  Horizon very rarely do court.  We would support you all the way. 
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Court Next week! **ANOTHER BARCLAYS WON**


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Cheers. Does anybody know how long it usally takes for the court to reply?

 

I have entrusted my questionnaire into the hands of the Royal Mail a week ago! Hmmmm, the less said about them the better!

 

:confused:

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  • 2 weeks later...

MatMurray

Shouldn't you be starting your own thread !

 

 

Addresses for Barclays:

General address:-

Barclays Bank PLC

Leicester

LE87 2BB

 

Legal Address and Registered Office:-

FAO Keith Jeremiah

Litigation and Disputes dept

Level 29

One Churchill Place

London

E14 5HP

 

 

Spotty

[sIGPIC][/sIGPIC]Statement request 4th May

Prelim Letter sent 24th May

LBA 7th June

Thanks but no thanks letter sent 22 June

MCOL 22nd June

Claim acknowledged 26 June

AQ sent 2nd August

17 Nov Court Date Set for 29 Jan 2007

Settled in full 12/12/06

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  • 2 weeks later...
  • 2 weeks later...

damn you merged them, I only started a new one as no body answered it when I updated my thread last time :p

 

Am i ready..... hmmm i think so.. I have all the docs and highlighted bits.... only time will tell I guess.

 

Do I need to dress really smart for this sort of court appearance?

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Ok, first, if you don't get an answer, go to your thread, and write a new post saying "bump", or "anyone", it will bring your thread back when we check on new posts. Starting a new thread really does not help anyone, least of all you. Trust me on this.

 

Second, smart casual will do.

 

Thirs, do you have an argument prepared? This is from one of our users, whose name escapes me right now (apologies to her if she reads this!), it is so good that I have copied it for tweaking and using for my own hearings:

 

The Facts

 

I have a contract with [bank] that is governed by UK Contract Law. I have held two accounts with [bank] since xxxx and they have charged me £xxxx in penalty charges in that time.

 

The Case under UK Contract Law

 

These charges are NOT for a service as the Defence claim, but are penalties.

Under UK contract law, [bank] is indeed entitled to make a charge for losses incurred from a breach of contract. This is not in dispute. Examples of breach of contract in this case are going over a set agreed overdraft limit, not having sufficient funds to pay a direct debit etc. The are explicit or implied breaches.

 

The law clearly states that a company cannot profit from a breach and the charge for a loss suffered from a breach of contract should be the amount necessary to put both parties in the same position before the breach occurred. This means that Liquidated damages are charged.

 

This is backed up by case law – Robinson Vs Harman 1848.

 

The law says that the charge for loss or damage must be proportionate to the loss incurred.

 

Charges are Penalties – “In-Terrorem”

 

These charges levied on my account by [bank] are penalties. The law states that a clause is a penalty if it provides for “a payment of money stipulated as in-terrorem of the offending party”. i.e. it designed to scare or coerce or it is used as a threat.

 

Lord Dunedin stated in the case of Dunlop Pneumatic Tyre Co v New Garage & Motor Co 1915:-

 

“the sum is a penalty if it is greater than the greatest loss which could have been suffered from the breach”

 

It is also worth noting that [bank] is a multi-national corporation. This term regarding charges was inserted unilaterally in contract. i.e. I had no opportunity to negotiate the clause.

 

The Costs Incurred by the Bank

 

[bank] do not publish costs associated with going overdrawn, although they have been requested for this information. Neither do they outline how the cost of these charges is set.

 

The banks operate a highly computerised, automated process when dealing with charges. There is no evidence of any personal involvement by a member of [bank] staff. An account is flagged as being over the limit/non payment of a direct debit etc and the computers sends a mail-merged (by computer) letter which is fulfilled by an automated mailing house and posted.

 

Having been in marketing for 15 years I would estimate this cost to be £0.50-£1.00. There is no evidence of personal intervention. I received 9 individual letters from [bank] in 9 envelopes, detailing 9 separate charges on ONE day in March 2003. If a person was involved, there would be one letter detailing the charges in one envelope and one stamp. In this example, I was charged £270 (£30 per item) in March 2003.

 

This is no data for UK banks but studies in the USA and Australia on this subject have estimated the real cost of sending a letter following no payment of a direct debit to be AUS $0.54 and US$0.50-$1.50.

 

It is worth noting that [bank] charged unauthorised overdraft interest on an account in breach of its limit which is almost 0.30%. Perhaps a good pre-estimate of the loss they incur (i.e. liquidated damages).

 

External View and Comments

 

Pressed by the House of Commons Select Committee 2005, banks revealed these charges are designed to offset their debt recovery losses. (It’s therefore not about my account but a charge to contribute to all customers debt).

 

Peter McNamara, who was Head of Personal Banking at Lloyds, said in a BBC Radio 4 interview in 2004 that charges are used to fund free banking for all personal customers.

 

Finally the Office of Fair Trading on April5, 2006 suggested that these penalty charges are unfair.

 

Service – The Defence’s Argument

 

It is inconceivable how these charges are for a service. However in argument:

 

Their claim that under Section 7 of the Unfair Terms in Consumer Contract Regulations 1999 (UTCCR99) states that their prices do not have to be fair, that they are NOT subject to the scrutiny of a court.

 

This then implies they can set them at whatever level they like - £100 for going over your overdraft limit? £150.00 for not paying a direct debt. [bank] imply that their charges can be uncapped and unregulated.

 

However the Sale of Goods and Services Act 1982, sec 15.2 clearly states that the sum must be fair and reasonable. Is a 3000% mark up fair when the average mark up on the High Street is 100%?

 

This is an unfair term within the contract because it allows Lloyds TSB to charge any price they wish for a service - which is far in excess of the cost or value of the service.

 

Further under the UTCCR99, Sec 2 Par 1 states that

 

“A terms that allows a party to unilaterally raise of price or for a price to be determined on delivery is unfair”

 

Summary

 

The charge made by [bank] is not for a service but is a penalty charge, used in-terroum to frighten and coerce individuals not to breach their contract.

 

The charge made is not liquidated damages as it does not reflect the true cost of the breach incurred by [bank]. They have not offered any evidence of how these costs are constructed or proof that for example, bouncing a direct debit costs them £30.00.

 

I estimate that the cost is less than £1.00.

 

UK contract Law states that the charge must be the amount needed to put both parties in the position they were before the breach happened.

 

Contrary to [bank] argument, there is both an explicit and implied breach of contract by myself by going over an agreed overdraft limit or not having sufficient funds in the bank to pay a direct debit. These charges are directly related to actual breaches in contract. They are not levied in any other situations that I am aware of.

 

 

Obviously, it needs a fair bit of tweaking to your own circumstances, but the general arguments are totally usable.

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thanks for posting this bookworm. Sorry to hijack your thread Merv, but question to bookworm, would this be used as part of your court bundle or should it be held back for any potential hearings?

 

And Merv, my fingers are crossed for you and I feel sure your phone will be ringing soon. And in any case, you sound like you are prepared for court even though it is highly unlikely.

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Quote:

The Facts

 

I have a contract with [bank] that is governed by UK Contract Law. I have held two accounts with [bank] since xxxx and they have charged me £xxxx in penalty charges in that time.

 

The Case under UK Contract Law

...............As above ..........etc...............

 

Thanks Bookworm- very helpful. I have copied it (and will tweak) onto a word doc and will use it closer to the time!

Heidik

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Good LUck Mervalous and thank you Bookworm for the argument ( Would that be the full half hour ?)

 

Spotty

[sIGPIC][/sIGPIC]Statement request 4th May

Prelim Letter sent 24th May

LBA 7th June

Thanks but no thanks letter sent 22 June

MCOL 22nd June

Claim acknowledged 26 June

AQ sent 2nd August

17 Nov Court Date Set for 29 Jan 2007

Settled in full 12/12/06

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WOW, that's a great piece Wolfcub abd Bookworm. Anyone know if anyone has used it against Barclays and if it's on this site at all? (Am not too confident with going through the whole of Barclays T&C's to insert the relevant bits... but then I haven't got a court date yet either).

 

Good luck!

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