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By BankFodder · Posted
Also, we only need the first page with the claim details on. I'm sure that we can help you with this but if you want our help then you will have to help us by finding out how to put your documents up in PDF form. I expect there will be other documents that you will have to put up as well so start downloading the necessary apps if you don't have a scanner. You can get an excellent scanner for £49 from PC World -
By BankFodder · Posted
Would like you to post it in PDF format please. If you use the app Adobe scan then you will be able to do this. There are other apps which can also produce single file multipage PDFs. -
Hi there. Unfortunately not. Apparently the incident was supposed to have happened on 4th Feb 2021 at 6 something in the morning. I was probably asleep at that time. Card transactions are on the statement on the 4th Feb but are from 3rd of Feb when the transactions took place. Nothing on the 4th of Feb. Although I had another car hire during that time so it would be absurd to even claim that anyone would rent multiple cars concurrently for months at a time. On top of that, whilst going through my statements, there was no payment to these guys so there is no way they'd rent a car to someone without paying a deposit or the rental fee. It's nonsense. Hi there pal. Will check to see if they have a website now. Not sure but worried that if they'd go to the lengths of lying to the police they'd try to forge hire agreements with myself based on an old on. What they won't be able to do is provide any evidence that they took any deposit or payment from me for that vehicle or any vehicle for that matter in the time leading up to the incident. I will see about sending the SAR to them. For the Claim form, I didn't know how to turn it into a pdf using my phone so I've taken photos of it and removed my identifying information. Total costs for the Claim are 10110 including 410 for Court Fees, so not sure if it's really considered as 10k or not With regards to time, I will start a list now on notes. Thanks. I have attached the document they sent me regarding the other driver. I have removed some of his identifying info as well as he may be just another victim of these guys. The document isn't signed by anyone. Basically when the police letter came I phone the son who's number I had multiple times and he told me it's ok, don't worry, he will sort it etc. Eventually he stopped answering my calls, so I sent him so many texts telling him to answer etc. Eventually he answered I yelled at him for using my details like that then told him I'd report him to the police if he didn't fix this. He said there must have been a mistake and that he knows someone else was hiring the vehicle. He then sent me a message on my phone with the details of the person who he claims was driving but does not put anything else in writing regarding this. I then use this to submit the information to the police regarding the incident. I don't know what the police are doing about this. I attached the document they sent me regarding the driver (albeit it is something with no signiture that they could have put together themselves) as well as another attachment with a hand written letter explaining the fraud I believe they are committing on me as I did not rent that car from them. Might have to just go to a local police station and file an official report on these guys and their bogus response to the police fingering me out and using that to send me a Claim form. How can they do this if I did not go into their office since my last rental from the more than 6 months ago, I didn't sign any hire agreement (unless they forged one, which I wouldn't put past them), I didn't pay them a deposit or rental fee? There is no reasonable explanation how they can claim they gave a car to someone with none of the above. It's absurd. thanks for the responses everyone.
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By brassnecked · Posted
That's whet the yhellow card is for, they need anything that "Might" be linked to vaccine reporting in. -
Many thanks @dx100uk I'll head over to the site and keep you posted.
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Our picks
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Hermes - destroyed item as it was "damaged"- **Judgment for Conversion of destroyed item. **WON**
hellothere124 posted a topic in Postal and Delivery Services,
Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347-
- 32 replies
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Post in Bailiffs in at BBC obtain 7 years interest on overpayment of TV licence
Its WAR posted a post in a topic,
I sent in the bailiffs to the BBC. They collected £350. It made me smile. -
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Post in Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON at mediation full amount **
jj58 posted a post in a topic,
Hi @BankFodder
Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
So I issued the claim on day 15 and they requested more time to respond.
They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
I opted for mediation, and it played out very similarly to other people's experiences.
In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them.
In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
Many thanks, stay safe and have a good Christmas!
Picked By
BankFodder, -
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***Hermes and mediation hints ***
BankFodder posted a topic in Postal and Delivery Services,
Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003- 1 reply
Picked By
BankFodder,
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