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    • and more positive change From next year, mobile phone, paid television and broadband companies must inform customers of any price rises at the point of sale. The changes, ordered by Ofcom, will come into force on 17 January and mean that any mid-contract price rises must be given “in pounds and pence” and in a “clear and comprehensible” way.   Taken a change of government to do it after years of bluster about it eh?   Mobile phone companies banned from hiking prices mid-contract based on inflation WWW.INDEPENDENT.CO.UK The new year plan ensures providers are transparent on prices at the point of sale  
    • Could he/ his partner set up a new internet bank account?  In his name ? It depends which country, I imagine. Most UK banks want proof of address and ID, probably more. If your friend/partner can use the house address and provide bills that could help. You would need to look at various online banks and see what their requirements are. Or there are expat accounts but I haven't looked closely at how they work. Could I then get his pension diverted to that new account?  That would at least cover some costs  ( ie epc/ storage) I'd have thought the DWP would pay to a new account, as long as the person they're authorised to deal with asks them and provides details. The international pensions people in Newcastle are pretty helpful.
    • HB - he has certainly given me a challenge ! I set a plan in motion. A refinance plan that would have enabled me to take time to sell one asset and sort out another for him.   The bank account blockage has hindered the plan.  His partner seems to think I can do everything w/o paying anyone for anything.  I don't mind helping - but it's not normal to clear out 2 properties, organize storage or sale of possessions, get properties ready for sale/ rent - w/o being paid.  He has the money to pay for things and services - and for my help - but the blockage prevents that. If the refinance plan could still be actioned then at least I would have some time to sell one asset.  Could he/ his partner set up a new internet bank account?  In his name ? Could I then get his pension diverted to that new account?  That would at least cover some costs  ( ie epc/ storage)
    • It's a shame that your friend didn't take care of this while he had capacity and before he left the country, isn't it? He seems to have made your mission impossible. HB
    • HB - this form and process is as I remember it from handling relatives cases.  It's a timing thing.  Which has passed in terms of my friend
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Stevieboys claim.


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Just a thread to track the progress of my claim against Barclays, i've paid 300 quid since xmas, so i hoping there will be a few quid coming back my way from the last six years!

 

The personal banker i dealt with told me i should have posted it, i told her i was afraid of things going missing in the post ;)

 

Day 1, DPA request handed in.

 

Told some guy i walked into on the way out about the matter too, he'll be hunting for this site when he gets home :D

 

Steve

 

Plymouth, Devon.

Steve, xxxxx, UK

 

Barclays

DPA letter delivered by hand 04/04/06

Statement request confirmed & DPA payment refunded! 06/04/06

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Just a thread to track the progress of my claim against Barclays, i've paid 300 quid since xmas, so i hoping there will be a few quid coming back my way from the last six years!

 

The personal banker i dealt with told me i should have posted it, i told her i was afraid of things going missing in the post ;)

 

Day 1, DPA request handed in.

 

Told some guy i walked into on the way out about the matter too, he'll be hunting for this site when he gets home :D

 

Steve

 

Plymouth, Devon.

 

 

 

Hi

 

Welcome to the forum, the more people we have on board the more strength we have to fight these unlawful charges. Best of luck with your claim and look forward to hearing of your progress.

 

 

 

 

 

 

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First responce from them ..

 

Dear Mr xxxx

 

COPY STATEMENTS

 

I refer to your letter of 4 April, which was passed to me for comment due to your mention of the DPA.

 

I can confirm that your request for copy statements is underway and those should be supplied to you shortly without charge. In the circumstances your payment is returned herewith.

 

As regards your comment about "manual intervention", could you please explain what you mean by this term and in conseqence which records you believe may be of interest to you. In general terms however i can advise that under the DPA you are entirled to a copy of the material held across the Bank that qualifies for disclosure as your "personal data" - this is known as a data subject access request. To initiate the process Barclays will require payment of a £10 fee per individual which should bbe provided by cheque (preferably), Payable to Barclays, directly to this department. Upon Payment of the fee(s) the relevant information will be supplied as promptly as possible.

 

Yours sincerely

 

Peter Townsend

 

So, they refund my £10 (to my account i assume) and then tell me i need to pay £10 for any DPA work, wtf? Playing for time i'm guessing.

 

As for "manual intervention", that would be when the charges are applied by a member of staff and not automatically by computer (having staff do the job would increase the cost to the bank and thus means it wasn't a profit making exercise), right?

 

But, statements for free? It's a start i guess :D

 

Steve

Steve, xxxxx, UK

 

Barclays

DPA letter delivered by hand 04/04/06

Statement request confirmed & DPA payment refunded! 06/04/06

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mini update, got home today and the wife told me she found the tenner in the envelope and she's already spent it on nappies, bugger! :p

Steve, xxxxx, UK

 

Barclays

DPA letter delivered by hand 04/04/06

Statement request confirmed & DPA payment refunded! 06/04/06

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  • 2 weeks later...

The very fact that they claim not to understand what you are asking can be taken as confirmation that there has not been any.

 

If they really had a problem interpreting the request then they should ask their legal department.

 

 

 

 

 

 

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Got bored of waiting, rang the customer service lot and was told that they must have got lost in the post. (honest guv) Reordered them, so it's back to waiting i suppose :(

Steve, xxxxx, UK

 

Barclays

DPA letter delivered by hand 04/04/06

Statement request confirmed & DPA payment refunded! 06/04/06

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Remember not to deviate from your timetable - they have created the delays not you. You delivered your DPA request 4th April right? So 40 days and counting from that point...

25/06/08 - NatWest - Prelim letter

09/03/06 - Halifax - Settled 27/4

22/03/06 - Capital One - Settled 24/6

17/04/06 - Nationwide - Settled 8/9

 

 

Hit the DONATE BUTTON and give 5% back to support this site!

 

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The very fact that they claim not to understand what you are asking can be taken as confirmation that there has not been any.

 

If they really had a problem interpreting the request then they should ask their legal department.

 

Steve, based on this comment did you re-send the cheque off asking if there was any manual intervention, or did you take it as they didnt know what it was so presumably there wasnt any?

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I didn't resend the cheque. To me it seems obvious that the banks are fully aware what is meant by "manual intervention", they are dealing with a lot of people all asking them the same thing. They have a huge legal team, a huge DPA team, if this gets to court and they claim not to understand what the term means, i'd love to see who they get around the other 50-100 people who have told them.

 

They do know what MI means, the letter is a stalling tactic, nothing else. You could even construe their returning of the DPA payment as another stalling tactic. I asked for information i was entitled to, they tried to bluff out of it by asking a question they already know the answer to. If they try and use it at court the data protection controller might be interested too...

Steve, xxxxx, UK

 

Barclays

DPA letter delivered by hand 04/04/06

Statement request confirmed & DPA payment refunded! 06/04/06

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Statements arrived this morning, in two envelopes, heh think i'm going to be busy today :D

Steve, xxxxx, UK

 

Barclays

DPA letter delivered by hand 04/04/06

Statement request confirmed & DPA payment refunded! 06/04/06

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After a quick adding up a total of £1285, a lot less than i was expecting, it seems i was a good boy for a few years :o

 

Look out Barclays, i'm coming for ya! :D

Steve, xxxxx, UK

 

Barclays

DPA letter delivered by hand 04/04/06

Statement request confirmed & DPA payment refunded! 06/04/06

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Yup, but i did get a reminder of the time they charged me £130 in ONE WEEK, 2 x paid referal, which lead to 1 x unpaid cheque, start of new billing month, then another 2 x paid referal, feck did that hurt.

Steve, xxxxx, UK

 

Barclays

DPA letter delivered by hand 04/04/06

Statement request confirmed & DPA payment refunded! 06/04/06

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  • 12 years later...

This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

Steve, xxxxx, UK

 

Barclays

DPA letter delivered by hand 04/04/06

Statement request confirmed & DPA payment refunded! 06/04/06

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