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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Adam v Nat West ***WON***


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Hi

 

I always thought that I would deal with my branch for every thing however after reading this forum and seeing alot of different addresses i am now not so sure, I am just wondering if any one can clarify which is the best address to send my requests to?

 

Thanks

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click here for the address to send the dpa request to : http://www.consumeractiongroup.co.uk/forum/natwest-bank/238-data-protection-manager.html

 

also when you receive letters from them reply to the address that they have sent them from.

 

lisaxx

if i have helped you at all click please the scales on top right!

 

ABBEY

11/4 S.A.R - (Subject Access Request) SENT OFF

1/6 LBA SENT

22/7 LETTER SENT REQUESTING THEM TO REFUND CHARGES

15/7 STATEMENTS RECEIVED (ALL 6 YEARS WORTH)

20/7 CLAIM ISSUES IN OLDHAM COUNTY COURT.

8/8 CLAIM ACKNOWLEDGED GIVING THEM TILL 21/8.......

SETTLED IN FULL!!!!!!!

 

T MOBILE i won!

16/6 Data Protection Act SENT OFF

 

5/8 t mobile have failed to comply with the Data Protection Act/S.A.R - (Subject Access Request) reques ....BRING IT ON BABY!!

7/8 LBE SENT GIVING THEM 7 DAYS TO COUGH UP MY CASH

7/9 FULL REFUND BEEN SENT!!

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  • 2 weeks later...

im not with the natwest, but i would send it to the address they have requested you send then the info.

 

it doesnt matter where you send it as long as the natwest get it. they will have to pass it onto the relevant person anyway.

 

good luck lisaxx

if i have helped you at all click please the scales on top right!

 

ABBEY

11/4 S.A.R - (Subject Access Request) SENT OFF

1/6 LBA SENT

22/7 LETTER SENT REQUESTING THEM TO REFUND CHARGES

15/7 STATEMENTS RECEIVED (ALL 6 YEARS WORTH)

20/7 CLAIM ISSUES IN OLDHAM COUNTY COURT.

8/8 CLAIM ACKNOWLEDGED GIVING THEM TILL 21/8.......

SETTLED IN FULL!!!!!!!

 

T MOBILE i won!

16/6 Data Protection Act SENT OFF

 

5/8 t mobile have failed to comply with the Data Protection Act/S.A.R - (Subject Access Request) reques ....BRING IT ON BABY!!

7/8 LBE SENT GIVING THEM 7 DAYS TO COUGH UP MY CASH

7/9 FULL REFUND BEEN SENT!!

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I sent the Request for repayment of charges letter to my branch, which they recieved yesterday. They rang me to say that they had recieved my letter and that they would need to order a copy of my statements which could take 21 days so that they could look into my complaint.

I am just wondering if anyone else has had this and if its just a stalling tactic?? Should I send the next letter in 14 days as the letter states that if they "do not respond or you do not respond positively." I'm not sure if thats a positive responce, so should I give them the time they need?

Thanks

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Guest NATTIE

Will probably be 14 days max for statements, No not a delaying tactic. Would be worth a quick read of one of my posts "How to order copy statements". It is definitely 100% idiot proof. Tested by the idiot posting this so know it is full proof. Check in a few days to make sure note is on your account otherwise, the delay will be longer

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I have had my statements and have sent the letter to natwest asking for repayment with a copy of the charges, it is the bank who are saying that they need my statements to look into my complaint, is this right?

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I think that I have made a mistake!!

 

When I sent my Preliminary approach for repayment letter to NatWest I included the 8% interest with my amount and in the spreadsheet, i know believe this to be incorrect, should I write to NatWest to infom them of the new amount. i'm not sure what action I should take.

 

Thanks

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  • 1 month later...

Hi

I am just wanting to check my progress so far:

 

I sent my letter to Natwest requesting my owed money, the manager of my branch rang me and said he was looking into my claim.

 

after 14 days i sent the next letter and again all I got was my branch manager ringing me to say he was still looking into it.

 

Its now getting close to 14 days and I will need to fill in the small claims form.

 

I am just wondering if it is a good or bad thing that my claim is being handled by my branch manager and he hadnt passed it up the chain. Will this be good or bad when it goes through the small claims

 

Thanks

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regardless of who you deal with if you follow the steps on here which you are doing then it doesn't matter whether you get a response from Sir Fred Goodwin, or Joe Bloggs the new cashier. The timescales remain and non response simply means that you will soon be taking NatWest to court to claim back the unlawful charges. Many ppl on this site have had responses. no responses and partial responses, so do not be too worried if you get no response.

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  • 2 weeks later...

I am just trying to fill in the money claim forms and I am wondering what address I put for natwest?

 

All my correspondence so far has been with my branch, so is that the address I give or does it need to be some where else?

 

thanks

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Hi

Still filling in my money claim forms and I am just wondering what I need to put for the particulars of my claim?

 

I have just put that I am claiming back unfair charges on my account from over the last 6 years and then given my account details

 

Is this enough or do I need to put anything about why I believe its wrong?

 

Also can anyone tell me what I can expect one I submit my claim? i.e. will I hear from the court etc?

 

Thanks

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I submitted my moneyclaim form online and have recieved my letter from the court.

I am just wondering in my perticulars of claim I said that I would send a copy of the list of charges with my break down of my claim. I am just wondering what kind of info I need to include in the letter to Natwest?

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