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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Coffee -v- Littlewoods/Shop Direct on behalf of Mumma


coffeeangel
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Hi,

 

Well after months of incessant calling from these bloom rude people harrassing my elderly mother, I finally snapped and had enough and sent off a telephone harrassment letter/email to these numpties as it seems that their "telephone advisors" don't understand when you tell them they can't be ringing her at unacceptable times and so frequently (up to 6 times a day starting from early doors o'clock). :deadhorse:

 

I even had one cheeky woman say "well as we haven't actually spoken to her we can keep ringing"! Wrong! :mad:

 

Anyway, background is that Mumma got herself into a bit of tiz-waz as she was finding it difficult to make payments in a timely manner due to her pension not always crediting her bank account in time. Mumma, me and even my sister have tried in vain to get these people to listen and use a bit of customer service discretion and manual intervention so Mumma could actually make her payments on time. Think they listened? Heck no! Of course they won't coz all the while Mumma is behind they can keep slapping her account with unfair charges! :mad2: I just about blew a gasket when I realised they were not only charging her for missed/late payments but also for sending out bloomin dca letters! :jaw:

 

I work in an office and know exactly how much paper and ink cost! What it costs £12 to hit a button?? Coffee don't think so!! Talk about take the beeswax! :exclamation:

 

So, back to the present. Got an email response saying they were sorry we had to complain and that all complaints are taken "seriously" :blah: :blah: :blah: Funny that as even up to the day I received their response to my letter, they were STILL calling and harrassing Mumma! :tsk:

 

Then to top it off, got a "pre-action" letter from their numpty in-house DCA's NDR. That's what made Coffee overboil!

 

So tonight have sent them a "reimburse the charges" letter but have tweaked it for Mumma's circumstances. I have been reading around on this forum to glean a bit more info on the kind of stance they take. Some have won, some haven't.

 

So let's play! :fencing:

 

At the end of the day they can threaten all they want if they don't want to play nice, spit their dummies out.... that's ok as instead it will be :hand: and get the minimum payment of £1 and be grateful until they refund those charges! As I have explained to Mumma, she really doesn't have anything to lose - she is past the age where any establishment will be offering her any more credit and seriously, does not need to give a toss about her credit rating at this time of her life!!! :nono:

 

Will update when I get a response from their "Customer Excellence" Team!

 

Best,

 

Coffee

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