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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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BT Cancellation Fee

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We had the works with BT, Phone Broadband and BT Vision. we lost our service during the summer on broadband and vision. it took bt weeks before they would acknowledge that we had a fault, the indian call centre not understanding and saying the error code on bt vision did not exist. finally an engineer did call out but he said it would take 10 days to rectify. this still did not fix and i was ringing bt all the time. after about 2 months i refused to pay them and they disconnected the service. it actually took about a wk for us to notice it was bt staff that did inform us for a finish. i connected with talk talk as they were refusing to fix saying the fault was we were disconnected for non payment.


we were just going around in circles with me refusing to pay as we were 2 months without a service and they refused to fix it saying there was not a problem.


They have now applied a cancellation fee and have sent it to debt collectors.


What grounds do I have to refuse to pay?

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Hi Jim


First write a Formal Letter of Complaint/Dispute mark it as such. Explain whats happened with dates, explain how they've let you down, that your very angry and upset that it's turned into a 'nightmare'. Explain what you want them to do. Send it to:-


Ian Livingston, Chief Executive

[email protected]


Some Tips - http://www.dailymail.co.uk/femail/article-1242161/How--write-letter-complaint.html


Write a letter to the DCA, stating that the account is in dispute with BT. Send it Recorded.


Have a read of number 7 and 18 in my signature.




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Email Sent Thank You


To: [email protected]

Subject: Formal Letter of Complaint / Dispute GB 08261806

Date: Wed, 16 Nov 2011 09:40:20 +0000



Dear Mr Livingston,


I am sending this email to you in desperation to get this matter sorted out.


When we moved into our home we had your service connected, Telephone, Broadband and BT Vision. We have experienced nothing but trouble with the service we recieved. I wish to raise these points yet again to you, in the vain hope that you may be able to resolve this matter finally.


We availed of your internet security service, Which if you check our account you will find out it never worked - one of your technicians even gave an hr remotely logged into my P.C one night trying to install it but it would not go on. We continued to recieve the charge for it on our monthly bill, even though your company were made aware that we could not use the service.


We upgraded to full unlimited service earlier this year. As soon as we upgraded we lost broadband and Bt Vision. I rang your company to highlight this and was speaking to a member of your staff in India. This person failed to believe that there was a fault and the matter was not resolved.


This matter went on for a few weeks, me phoning and nothing being done. Eventually someone did listen and we had to wait a further week for an engineer to call out. He fiddled about with some cabling and advised we would have service back in approximately 10 days. This brought our length of time without broadband and tv to approx 6 weeks. I was a student with the Open University and I had to get my neighbours to submit my assignments for me.


Naturally enough I refused to pay for the period of time without service so your company decided to disconnect the service completly instead of applying credit to the account for loss of service due to a BT fault. I spent a further week on the phone looking for the credit to be applied and the service to be reactivated so that your engineering department could fix the fault. They refused.


I asked about making a formal complaint, I was instructed to do this through your web page. I done this it was never acknowledged or replied to.


I put a formal complaint in writing, again this was never acknowledged or replied to.


I was forced to obtain a working service elsewhere for my broadband, television and phone. In turn your company have decided to charge me a cancellation fee. Naturally I am refusing to pay as while the service was working it was excellent. I was only forced to cancel when my service broke down and your company failed initially to acknowledge the fault and in turn failed to fix the fault.


Your company have now sent the cancellation fee along with the charges for the service i did not have to a debt collection agency.


I rang again last Saturday when I recieved the correspondance from the debt collection agency and i was speaking to someone called Sonam, She advised that she would look into it and call me back. She did call but i was driving at the time and asked her to call me back in 20 minutes. I am still waiting.


Can you please finally sort this out. You can either write to me at




My email address is email address


My phone no is


Please sort this out or I will have no further option but to forward this email to Watchdog and the Communications Ombudsman.



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Got Reply


From: [email protected]

To: CC: [email protected]

Date: Wed, 16 Nov 2011 09:54:19 +0000

Subject: RE: Formal Letter of Complaint / Dispute GB 08261806




Thank you for your e-mail. Ian is currently away from the office with very limited access to his e-mail, so I am replying on his behalf to avoid further delay. Please be assured that a member of Ian's senior management team will see and read your correspondence.

I am sorry to hear of the problems you are experiencing, I will pass this to our senior service team for investigation and response directly to you.

Kind regards,


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Result bt have dropped the cancellation fee and also charges for the months we didn't have sevice. Which was good of them as my phone was working. I'm delighted. Thank you so much for helping me.

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