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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Problem with TalkTalk cancellation fee :(

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Hi guys,


Ended up posting here since we're not great with the law, and as ever TalkTalk's phone operators are as useless as always.


My girlfriend's family were with TalkTalk for about 5-6 years. Their contract recently expired and they decided to go with BT for their phone/broadband as they were giving out a good offer and also supplied a digibox for iPlayer etc, which TalkTalk were not supplying, etc.


My girlfriend's mum was aware she had a 7 day cooling off period on the new contract (why you need to be on a new contract after being with a companty 5+ years is beyond me), and she phoned up to cancel and tell them that they would be moving to BT. The problem starts is that she's an old women now and she's not 100% sure when she phoned up to cancel, and it may have been on the 8th day.


Anyway, when she called TalkTalk to cancel their operator processed her cancellation and DID NOT mention ANYTHING about having to pay a cancellation fee (which is why she is sure she cancelled within the 7 days). However, sometime after, my girlfriend recieved an email saying they would have to pay a cancellation fee of £185. When called they give the usual excuses that we because we were with TalkTalk 5+ years we should have known the terms of the contract and that they should have read the small print.


They haven't managed to get anywhere talking to them, and they are now recieving letters saying they are going to be forwarded to debt collectors if they do not pay up soon.


We're not really sure how to go from here. We are sure the charge is illegal because there was no mention of it when she cancelled (had she been told about it, she would not have bothered in the first place). Is this correct? Is there anyone I can contact in TalkTalk and not get the same usual excuses?


Thanks all. We're really confused about this!

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If you extend your term, you do not get a cooling off period. Why did your inlaws sign up to a new minimum term if they had no intentions of staying with TalkTalk?


There is a TalkTalk representative who frequents this site, maybe he can be of some assistance here.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)


Or send a cheque or postal order payable to Reclaim the Right Ltd.


923 Finchley Road London NW11 7PE



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Guest TalkTalk Offical Company Rep

Hi Sircanealot,



If you register on the talktalk members forum we can look into this in more depth.



It sounds as if the contract was renewed at some point and we will need to check the details of the renewal and the contract term before we can advise further. We can do this via the Members Forum where we are able to check security details.






TalkTalk Online Community Department

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