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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Gas engineer been today, now boiler leaking gas and Transco advise unsafe to use

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today we had an engineer out to fix an intermittent boiler issue.

this evening we could smell gas so we called Transco and they advised the boiler is leaking and we can't use it.


i'm a housing tenant and the association arrange repairs. i can't speak to them until 830 tomorrow morning. we have a very young child in the house and are concerned as it will inevitably get cold tonight. its already cold now in fact.


would i be mitigating my losses if i called out an out of hours engineer to fix the boiler? or would a travel lodge be deemed more appropriate?


thanks, kris

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Hi kp


What Housing Association?


Have you checked your Housing Associations Website as they should have and Out of Hours number for Repairs

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i just spoke to them to be told the parts have been ordered and they'll contact me when they arrive. after explaining the gravity of the situation to them they told me "these things happen" and it could just be a coincidence! anyway, they're sending some portable heaters today and the services manager is going to find out what the engineer did and what parts have been ordered.


what kind of resolution can i reasonably expect? sameday repair of the boiler?

we have a 7 week old baby. you know how good babys are for leverage.

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ok so after much to-ing and fro-ing today i'm at a bit of a stalemate. the housing association are saying that they will diagnose the leak when they replace the parts they have already ordered. they are also saying the new parts should fix the leak, so they are contradicting themselves.


my main argument with them is that nobody has been to diagnose the leak in the boiler. indeed an engineer from the housing association did come but after learning that parts have been ordered for a different fault, he refused to look at the boiler and left.


i spoke to environmenth health this afternoon and gave them all the details and highlighted my main concern was that they won't come and diagnose the faulty boiler. they will speak to the housing association but it's easy to get lost in the translation of faulty boiler + parts ordered.


is there anything i can do to force their hand? i don't want to wait 3 days for them to diagnose the leak, the another 3 days for more parts to arrive.


(the parts they have ordered are a spark electrode and a pilot assembly, i assume to resolve a weak spark/flame)

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element in immersion replaced, no hot water, next tuesday pencilled in for new tank


boiler parts replaced today. 90 mins later- smell of gas. seems like i was right to demand a separate diagnosis after all.


is there anything i can do? we can go without central heating for a while, but hot water is a bit more of a necessity. can i make any demands to the housing association?

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To be honest they seem to be working quickly as it is and I understand you have a baby. You have to remember this time of year, temp drops, heaters go on and bang a lot fo problems at same time even though boilers checked yearly. For instance even in coldest weather they only have to provide little electric heaters that are no bleeping use, so be polite and patient and hopefully will be resolved in a day or two. You cannot expect faster than that adn would not get refunded for your own engineer.


There is no harm ringing and checking that the repair is being done within the correct time scale re the housing associations requirements.


ps. Ask for more than the one heater they have to give you, I got two when mine went down though have to say unless it is sat by your feet they are no use. I went out and bought a cheap electric radiator that worked for us till fixed, but I do remember they told me that they work as quick as they can and as frustrating as it is we cant ask for more than that as in demanding.


Heres hoping you are sorted soon.

Edited by watchinginvestigation2011
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I find it hard to believe that a Housing Association does not have an emergency out of hour repairs contact number.


could you please say which housing association?

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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They all have emergency numbers, but I though op was waiting till the re diagnose the gas leak and for the parts as in they are already sorting it.


I woudl imagine the leak is secure/sealed now till repaired :)


Once they have given heater and have job on the go, no point ringing emergency number as they wont act any quicker.


I say again heres hoping op is warmer soon xx

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