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Hi there,

 

After the help from the caggers sorting out some of my own issues I thought I would seek advice for a friend...

 

She moved into a council house with her partner approx four years ago, the tenancy is in her name....at some point they switched power suppliers to Npower and the account was in her partners name...the electric was on a meter so no issues there, but the gas was on a quarterly bill, un be-known to my friend her partner was not paying the gas bill, and it wasn't until she split from him and she received a letter from Npower was she aware of the problem, she has since switched her electric supplier for a better offer and despite trying to explain the situation to Npower they are refusing to listen and demanding the money from her, she has just been offered a payment gas meter from them, but as i'm sure you are aware they will no doubt take more than she can afford and with young children in the house, heating could become a problem for her...just wondered where she stands?? is the debt hers as the tenancy is in her name or with her ex??

 

what steps should she take to get this resolved??

 

cheers

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Hi how has the communications been conducted-by phone or in writing ?

I suggest that your friend puts something in writing and demands a reply -dont deal by phone.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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she has been in communication by phone, and thoroughly explained the situation, although sympathetic they say she is liable as the tenancy was in her name, she really wants to avoid a meter to pay back the debt, so is going to set up an affordable direct debit i believe, however they want her to send a copy of the tenancy so they can transfer the bill and account to her name.

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Ok so keep everything in writing with a paper trail.

They are obliged to offer a prepayment meter before can disconnect.

If you are wanting to set up a DD plan make sure its at a figure that can be maintained.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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