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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I know that 360.com is closing 31/12/11 although it seems vodafone customer services aren't sure as I have been told dec and March.

When I took out my contract, my stipulations were that it could send and receive emails on the go from my home email account , get online and of course make calls and txtx. I was advised on the N97mini against a blackberry. When i tried to send emails I was finally told that I had to use smtp.360.com as my email provider was talktalk. All well and good. Now 360 is closing and no one at vodafone can tell me how to send emails in the future. I could use gmail, but that doesnt give the service I need or want. Does this now make my phone defunct and not fit for what I need and if so am I within my rights to cancel the contract without penalty. In addition I have a mobile dongle for my laptop and the same applies.

If you use gmail, it shows your gmail address where all I want people to have is my talktalk one.

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The SMTP settings should be those of whoever supplies your internet. I believe Vodafone use send.vodafone.net so you could try changing from smtp.360.com to send.vodafone.net and see if that works. If so, you should be good to go with that. If that doesn't work, then let us know and we'll see what else we can sort :)


p.s. I use TalkTalk at home and Vodafone for mobile, so I'll try on my handset and see how I get on :)

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No that didn't work, yet by playing around I somehow managed to get it to work on 360. Thats more than all the so called experts managed. Still doesnt resolve the issue of when 360 closes and no one is getting back to me.I could scream and vodafone are on the point of losing a loyal customer

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  • 2 weeks later...

Hi Bob,


Further to my reply in your other thread here.


As you have a non Vodafone email account that only works through our outgoing servers, once 360 closes you might need to set up a new email account with another provider.


There are a number of other free popular email services online. You will still be able to access most accounts through your phones web browser.






Web Relations Team


Vodafone UK


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