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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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How High St stores deny you your legal rights on returns: Damning report reveals how staff are clueless about law


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I think the quote "We've uncovered some appalling ignorance by staff" in the article is a little bit harsh. It's the stores themselves that aren't training the staff on things like this.

 

Though the quote from Currys, "All our store staff receive comprehensive training about the Sale of Goods Act" is something that, in my personal experience working at PC World for 3 years, didn't hold true at the time. Perhaps since I've left that's changed, but whilst I was there, not once was the Sales of Goods act ever mentioned to anybody, staff or customer.

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I think the quote "We've uncovered some appalling ignorance by staff" in the article is a little bit harsh. It's the stores themselves that aren't training the staff on things like this.

 

Though the quote from Currys, "All our store staff receive comprehensive training about the Sale of Goods Act" is something that, in my personal experience working at PC World for 3 years, didn't hold true at the time. Perhaps since I've left that's changed, but whilst I was there, not once was the Sales of Goods act ever mentioned to anybody, staff or customer.

 

The experience I had with Currys... i don't think they've done any of that! The staff didn't have a clue, the manager said "i have heard that before" however refused to take our TV back for repair under Soga even if we offered an independent engineers report! It took an email to the CEO to sort it out - that I feel is completely unacceptable!

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  • 3 weeks later...

PcWorld and Currys store managers are paid their bonus on the bottom line of the store to help focus their minds on the profitability of the store. They are also measured on many many areas such as discount given and returns. Great for the profitability of the business but not so good for the customer with an issue. this system does not encourage the long term view of building loyal customers though. Managers are rarely in the same store for much more than a year or two so long term satisfaction and repeat business doesn't come into their way of thinking. You would e better buying from smaller privately run local stores; if you can find any.

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