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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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part time temp work and jsa

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Hi all, need some advice please, been unemployed just over a year, have been applying for temp xmas jobs, one place was advertised as 16 hours, turns out its only 8 hours a week.


Now im worried if i get the job that i will lose money from jsa,and poss housing benefit, can i reject the job on the grounds of not enough hours?

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You can work up to 18 hours before you get stopped benefits, then it is a proportion of what you earn... for 8 hours I would have thought it would be disregarded as it is below a particular 'threshold'.


Go to Entitledto.com and type in what you are earning and how many hours and they will give you the answer far more than I can, (it might also be called Turnto.com now as there has been a name change).

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Don't just think of it as losing money from your JSA award and try and be positive, 8 hours is unlikely to remove you entire award of JSA and you will be getting some up to date relevant work experience if successful with your application as well as a current reference. A lot of seasonal vacancies will initially be advertised as under the 16 hour cut off but as things get busier you could be offered additional hours and it could also turn out to be a permanant position :)

As a single person you will keep the forst £5 from your part time wafe and then the rest is deducted £1 for £1.

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Count Orlock if you are claimin JSA then it is only the part time earning disregard there is nothing additional for expenses such as travelling to and from work. Again it isn't us about the financial side (although yes it certainly has a big bearing on decisions) but also how it could affect the future for someone, eg getting a good reference, relevant current work experience, confidence self respect etc. ps don't think I'm saying that people out of work lack any of these things either.

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If you are single and claiming JSA Income based, you WILL be worse off working 8 hours.


You would keep £5 of what you earned in the week.

Out of that £5, you would have to pay the costs of geting to and from work and you would possibly find that the CT & HB will be reduced. In effect that these three things would come to more than £5.


Yes I agree that it would look good on your CV, but surely not at the expense of you PAYING to work!


You would be better off volunteering and claiming expenses only. At least that way you wouldn't be out of pocket.

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i think the whole jsa and working part time is a joke,my 19 year old has had to sign on for jsa 6 weeks ago,she has declared she does casual work,which is when and if she`s needed ,and has not yet received a penny from jsa,

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I did 16 hours "permitted work" for a few months while on ESA ~ this was good for getting my confidence back, but lost CT pound for pound except for the first £20. Because my bus fares came to £10 per week I was effectively doing it for £10 extra, but in many ways was good for me. Had to stop as went into hospital.

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