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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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    • deed?  you mean consent order you and her signed? concluding the case as long as you nor she break it's conditions signed upto? dx  
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Mis-sold Lifetime Guarantee


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I purchased a vauxhall corsa from Stoneacre in Wigan, April this year. Test drive went really well, and because I was part exchanging my 1.4 for the 1.2 I figured it would be better insurance wise andbetter saving on fuel. I signed a hire-purchase agreement to get finance on the car and pay it off monthly. Unfortunately the issue I've got is the "Lifetime Guarantee" that they offer. It sounded really good as they said parts and labour are included aswell as covering the parts of the car..but they said it was included when I bought the car. Not the case, I had my car in that garage with an engine problem that they constantly said was not the issue until I got an official vauxhall dealership to confirm the problem. I took my lifetime guarantee too them and said that it covers this particular part, but they said it has to fail to be covered. So as you can tell I wasn't very happy at this point. I rang an complained to the manager and finlly they took my car in to fix..which took a week due to not having the correct equipment. The terms of my guarantee are that it will only be valid if my car is serviced by their garage, which worked out at £240...I can get that much cheaper else where and the unprofessionalism of the garage gave me a bad impression so I will not be having my car serviced by them thus voiding my guarantee. And now I have found out the guarantee was not free, it has cost a total of £1,041 because they have added interest on top of it. I filed this as mis-sold and the finance company are investigating at this time. Because I don't want or need this guarantee do I have any case to get the money off the finance agreement as it is adding £17 extra a month. I've read reviews of similar cases and they said that the guarantee should have been offered as an add-on for a fee of £655..but as I have no proof what they said.. Upon reading through my agreement I've noticed a few of the signatures do not match mine, yet my name is printed next to them saying that I have agreed. It has been about 4 weeks since the investigation and so I am currently awaiting a reply to find out if I need to take this further. After reading many relevant threads on this forum, you people really know your stuff :-D so if theres any help you can give me, I would be much appreciated.

 

Thank You,

 

Adam

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I'm unsure about the vauxhall guarantee, this is Stoneacre's own Lifetime Guarantee which is meant to cover parts and labour, should anything go wrong with the car. I've heard salesman telling other customers that the guarantee is included in their price of the car but on the credit agreement it states £655 plus £386 interest = £1,041

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Yes its just the guarantee that I would like to sort, the car I don't mind paying for even though I was only intending to pay £4000 I'm ending up paying about £6500 but with this "guarantee" its added an extra £1000.

 

The guarantee is going to be void if I don't have my car serviced by that garage but after reading many reviews about the service quality I'm not paying £240 where I can get one by vauxhall themselves cheaper.

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So are you saying that the guaerantee that vauxhall advertise on the telly as "Lifetime" is not actually included in the price, that you have to pay extra like an insurance?

 

kurvaface, that guarantee is only on brand new cars and is also limited to 100,000 miles (which may not be very "lifetime" of a car) and is only valid for the original purchaser as it is not transferable to a new owner. How many people buy a brand new car then keep it forever?

 

I am sure there are many other "conditions" to this lifetime warranty which I think is more of an advertising sales gimmick than a true valuable feature.

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Following action by the OFT in 2004, all major makes of new car in the UK are sold without servicing ties as part of their warranties. This means that the manufacturer’s warranty and any extension offered free, such as the dealer based extended warranty are covered by the Society of Motor Manufacturers and Traders Limited (SMMT) OFT Approved code of practice (see www.smmt.co.uk).

I think you could challenge the warranty saying you 'must' have the car serviced there as an unfair term under the The Unfair Terms in Consumer Contracts Regulations 1999

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You couldn't challenge it Conniff as it's not the manufactuers warranty that the claim relates to. It's the garages own "Lifetime Guarantee". The will in reality be an insurance policy sold as a warranty/gurantee and as such probably has a contractural condition that the vehicle must be serviced by them.Unfortunately all perfectly legal and above board.

 

Even if the car had come from a Vauxhall dealership, the manufactuers warranty will probably still not apply if over a certain age and won't apply if the second owner.

 

Now this raises an interesting point about the Vauxhall warranty currently offered on new cars. What happens to it on pre redgistered cars which Vauxhall are prone to do and also what happens to dealer demonstators as the general public won't be the first owner so apparently won't benefit from the "Lifetime or 100,000 mile warranty. Bet the salespeople skirt around that one!! What is the official Vauxhall warranty on a 3 month old demonstrator???

 

Seem to remember when this ad came out some of us commented on how misleading it appeared to be.

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I was trying to get across that as the orig warranty tie in was adjudged to be unfair so was curbed, then maybe this could be as well.

 

I'm going to look into this, I don't like these sort of things where they give you some good oh, only to realise later that you have been seen off and the costs works out to be even more than going to the top in the begining.

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this guarantee and at the moment I'm planning on getting a loan and just paying the final settlement fee and then hopefully if I do claim some sort of refund that will be nice as well. After looking at the total amount payable it looks like I owe £11,000 over the 5 year term, but I am positive they have added the deposit of my previous car instead of deducting, and I even paid a £500 deposit, but I'm unsure if that gets deducted too.

 

My final settlement works out at £5930, but I'm not sure how they work out this figure. Does anyone know?

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There is something else I have also noticed recently on my agreement. Whilst reading through the agreement I was looking through my copy with all my signatures. I hadn't noticed at first but there only seems to be 3 out of 6 signatures that resemble mine, but I'm not sure how to prove this. I know even though I was anxious about the new car that I still would never rush my signature and the first 3 look more-a-less identical but the last 3 seem to be more of a squiggle with my name Printed at the side..not written by me though. My sister was with me at the time but obviously I doubt she would have been watching how I sign things, but she feels there could have been an act of fraud on the agreement as the signatures just look nothing like I would do.

 

I also did read that there is a 14 cooling off period to cancel the agreement and that was something I felt I'd lost on as I should have acted within that time. However, the small print underneath this says even if you cancel the finance agreement, you must still purchase the car and warranty/insurance with cash or a loan.

 

What would you think of this?

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I don't think there is long left in this investigation but I've had other members of my family who've worked in the finance business look at my signatures but they do claim that although they do look fairly different chances are it is my signature just initialed as I use to do my signature slightly different each time. After reading countless stories regarding finance I don't feel I'm in the same position as others on this forum who I really do feel sorry for. I'm happy the car is running fine but it was down to me contacting Vauxhall themselves getting a check done by them to then have to complain the stoneacre's manager to get it through to them that this was the fault that needed fixing not what they had stated. But it was the un-professionalism I was unahppy with, the garage took nearly a week to fix it but at least supplied me with a courtesy car. I've read reviews from others who have had their car serviced by Stoneacre and they have stated to steer clear so I understand that if I don't have it serviced at that garage then my guarantee (that I was not told was £655+interest on top of that) will be classed as void. The major mistake i made was even when my car finance went through they had stated I had paid the £500 deposit without even taking my card..I thought it was a general mistake but after a week nothing had been taken, so my honesty took over me and I went to the garage and paid my deposit so do you think that if I did take it to the fos If anything would the dealership see that I helped them out for a mistake they made, and at least refund me my deposit back? At that point I had faith in the garage and all was going fine.

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  • 4 years later...

Thread is 4 and half years old, lifetime.................................up.

 

H

44 years at the pointy end of the motor trade. :eek:

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