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    • as you mention the bpa sounds like its a scummy private car park lot blue badges mean nothing on private land anyway.............. so a failure to display something that is meaningless on private land anyway is a money grabbing scam moved to the private parking forum dx dx
    • who is it from  a council or a private parking company?
    • As per the heading, received a parking charge for failure to display a blue badge in a disabled bay on a retail park.  I am a blue badge holder, disabled/wheelchair user with a Motability vehicle. I received the charge as 'notice to keeper' I was not the driver. I don't have a valid driving license so use a carer. The notice arrived a week after the alleged incident. It states that as the 'driver' failed to pay the charge in full  hence, it is now the keepers responsibility ( the notice was dated 2 days after the alleged infringement and as no notice to driver was on the vehicle, I don't know how they expect the driver to be able to either pay or dispute the charge if they are not aware of it) Anyway, really looking for help how to reply. I cannot remember if the badge was correctly displayed or not. Photos taken of car miss a bit where I store my badge if not displayed so it would be possible to see a badge even if not 'correctly displayed" . It was a bit of a sh**ty day weather wise, gusty and raining  (as seen on the photos which reminded me of the actual day) so it is possible that badge blew to the floor as the driver was helping me out of the car into wheelchair. There is no windscreen photo showing that a PCN to "Driver" was stuck on the window either. The car park is free. There are no Parking Signs at all near the disabled bays that one could read to adhere to any terms and conditions. The whole row of disabled bays - of which are there many only state badge holders ( does not stipulate Blue Badge Holders) The notice states that the parking company is a member of the BPA and Operating in accordance with the British Parking Association's Code of Practice. The BPA, section 19.1 State that at least one parking sign should be near the disabled bays, in a position that can be easily  read by by a disabled person without leaving their car in order to decide to be bound by such terms. We returned to look for signage on the retail park and could not find one sign that was near the bays. The only sign we could find was high up on a pole but not near the bays. Someone had to get out of the car and stand on tip toes to be able to take a photo of a sign. I would be grateful if someone could help or point me in the right direction. It is now  15 days since the alleged incident and 7 days since I received the notice.
    • also just to clarify is it required that I physically post to both the county court and Evri? I read in another thread you can just email Evri a copy since they will just rescan whatever you post anyway (if they even read it)
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Independent Garage?

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I have spent some considerable time reading the posts in this forum, some with great amusement, some that make me cringe and others with dismay. I will point out, that I have worked in the automotive trade, for over 35 years and now run a small Garage. So very frequently people write complaining, that Dealerships charge exorbitant amount of money for their services and parts, and from a customers point of view, I agree. The small Independent Garages such as myself also pay through the nose when we have to purchase OEM for our customers vehicles, if we are lucky, we may get a 10% discount. It must be pointed out, that Dealerships carry a vast amount of unproductive staff IE General Managers, Sales Managers, Assistant Managers etc all on great salaries with all the perks going, all housed in centrally heated splendor, a far cry from Independent Garages, All this has to be paid for by the customer IE you!!


On quite a lot of posts it has been said or implying that charges less than Dealers charge, would indicate the work was undertaken by less competent mechanics with inadequate facilities. That would not be the case with most Garages, as Independents we work on a wider range of vehicles not just one brand, our knowledge database is vast (although it must be said that the Dealership have the advantage with the new Hybrid ranges). Most Independent around the area where I trade charge about £30 to £35 which in my opinion represents good value for money. It's value and quality of service that keeps us in business. It would be a very poor business practice to deliberately mislead customers with poorly estimated prices and presenting a customer with a bill they could not afford to pay, it would make no sense at all.


Not all customers are honest, some in fact are the rouges, accusing a Garage of damage to vehicles (scratches which have been done weeks before, stripped threads on wheel bolts, the list is endless). As for ripping bills up and being aggressive to staff, we put up with a lot.


In closing, to anyone using an Independent Garage, ask people what their experience has been with the garage you plan to use. Explain exactly what the problem is, if your not sure ask for more information, visit more than one garage, phone about and get further advice. Always ask for a written Quote or estimate and insist on being notified should the costs go beyond the agreed price.

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Thanks for posting diag. All too often we hear of the rogue side of the motor trade but seldom of the better side.


Have all too often seen cars in our workshop (independent) that have supposedly been looked after by main dealers, only to find work claimed to have been done has never been touched.

To give an example I had an older golf with full dealer service history. It had been serviced only a couple of weeks beforehand. Came in with a running fault which was quickly diagnosed as a distributor cap fault (which VW couldn't find). While diagnosing this I found the plugs to be knackered and the oil as old as the hills. Told the customer of the faults and showed them the plugs. They were astounded given the fact they had just spent £200 plus on a service at VW.


Personally I'd recommend a good independent before a main dealer any day of the week.

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Welcome to CAG Dia.


Interesting post. Having worked at main a dealer enviroment I can certianly see where you are comming from. But there are a few exceptions I think. I live on the Isle of Wight and there is pretty much one dealership per manufacturer on the Island.(apart from Ford who have 3). In my particular case, (Fiat) i have found that the main dealer prices have been very competative to those of my nearest independent garage (which is a 5 minute walk away). For example; Last year I had my cam belt changed on my Punto HGT. Quoted around £500 to have the work done at my independent against £350 at the main dealer! Also MOT; normal price at my independent against £40 at the main dealer. Obviously it must be due to the geographical location because the Island dealers know that if they don't compete, then owners will simply take their cars to the mainland to have work done. As for customer service, well I am more than happy with my particular main dealer... I always get a courtesy car for example where i don't at my independent. What does score points to the latter with me is that they are far more convienient to that of my main dealer which is about 5 miles away from where I live.


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The main dealer I used has to be watched carefully especially when it comes to diagnostics using the laptop. The wotsits wanted £35 a time for plugging in the laptop to reset any faults the car has reported. So £35 was charged, then because I asked them to check my fuel system for a possible over fuelling issue, they plugged it in again another £35 to tell me I had a blocked breather, quite common on the BMW 730D. After a moan I managed to get the bill adjusted. The dealer I use has a HAIRDRESSERS in the service area, along with free tea or coffee, free internet. They do have some nice friendly totty there though.


I have used independant garages in the past, mainly recommendations from friends and I have found them very helpful, good value for money. It doesn't take much for someone to turn a complaint into a business damaging excercise which can also ruin you in court financially, so customer service has to be maintained to a high level.


Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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