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    • and more positive change From next year, mobile phone, paid television and broadband companies must inform customers of any price rises at the point of sale. The changes, ordered by Ofcom, will come into force on 17 January and mean that any mid-contract price rises must be given “in pounds and pence” and in a “clear and comprehensible” way.   Taken a change of government to do it after years of bluster about it eh?   Mobile phone companies banned from hiking prices mid-contract based on inflation WWW.INDEPENDENT.CO.UK The new year plan ensures providers are transparent on prices at the point of sale  
    • Could he/ his partner set up a new internet bank account?  In his name ? It depends which country, I imagine. Most UK banks want proof of address and ID, probably more. If your friend/partner can use the house address and provide bills that could help. You would need to look at various online banks and see what their requirements are. Or there are expat accounts but I haven't looked closely at how they work. Could I then get his pension diverted to that new account?  That would at least cover some costs  ( ie epc/ storage) I'd have thought the DWP would pay to a new account, as long as the person they're authorised to deal with asks them and provides details. The international pensions people in Newcastle are pretty helpful.
    • HB - he has certainly given me a challenge ! I set a plan in motion. A refinance plan that would have enabled me to take time to sell one asset and sort out another for him.   The bank account blockage has hindered the plan.  His partner seems to think I can do everything w/o paying anyone for anything.  I don't mind helping - but it's not normal to clear out 2 properties, organize storage or sale of possessions, get properties ready for sale/ rent - w/o being paid.  He has the money to pay for things and services - and for my help - but the blockage prevents that. If the refinance plan could still be actioned then at least I would have some time to sell one asset.  Could he/ his partner set up a new internet bank account?  In his name ? Could I then get his pension diverted to that new account?  That would at least cover some costs  ( ie epc/ storage)
    • It's a shame that your friend didn't take care of this while he had capacity and before he left the country, isn't it? He seems to have made your mission impossible. HB
    • HB - this form and process is as I remember it from handling relatives cases.  It's a timing thing.  Which has passed in terms of my friend
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Talk Talk - Help required


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ive been with this crap broadband company talk talk,since aughust 2011 sorry broadband did i say, with a download speed of 2.9 and a up load speed of 0.2 thats a load of crap. everytime you ring them you get put throu to india where they get tought to fob you off, you never get to talk to anyone in the uk. ive had 5 texts of them saying they found no faults,my line has a crackel on it.they cant find a fault.am pulling my hair out now,i had enough,am moving to virgin next week you should all do the same and let this indian company die.

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  • 2 weeks later...

From TalkTalk

 

Hi All,

 

If any customers have account or service related queries please feel free to join the TalkTalk Members Forum where we can provide full assistance and support.

 

 

WIth any broadband issues we would look to test an alternative router in the test socket to rule out equipment and internal wiring issues. If this test has been completed and the BB is still faulty we can raise this via the Members Forum to our network teams for further assistance, after completing necessary line tests etc.

 

 

Regards

 

 

Mark

TalkTalk Online Community Department

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From TalkTalk

 

If any customers have account or service related queries please feel free to join the TalkTalk Members Forum where we can provide full assistance and support.

 

No doubt the TalkTalk team can offer excellent support through the forum, if only you can join it!

 

To: TTR Members Forum Contact Us

From: Edwin

Subject: Re: The TalkTalk Members Forums Contact Us Form - Forum Registration Problems

Date: Sat, 25 June 2011 12:40:19

 

Dear Sirs,

 

We have been TalkTalk Business customers since early this year and should like to join the members' forum but do not have any login details.

 

Our TalkTalk Account Number is: xxxxxxx

 

Look forward to hearing from you.

Yours,

Edwin

 

-------------------------------------------------------------------------------------------------

 

To: Edwin

From: TTR Members Forum Contact Us

Subject: Re: The TalkTalk Members Forums Contact Us Form - Forum Registration Problems

Date: Mon, 27 June 2011 08:31:42

 

Hi,

 

Could you provide your telephone number and full name and address.

We will take a look for you and get you registered.

 

Cheers

Ady

 

-------------------------------------------------------------------------------------------------

 

To: TTR Members Forum Contact Us

From: Edwin

Subject: Re: The TalkTalk Members Forums Contact Us Form - Forum Registration Problems

Date: Wed, 29 June 2011 11:14:05

Hi Ady,

 

Thanks for your reply.

 

Our telephone number is xxxx xxxxxxxxxx

Full name: Mr Edwin Cluck

Billing Address: xxxxxx

Please note, the Supply Address is xxxxxx

 

Cheers,

Edwin

 

-------------------------------------------------------------------------------------------------

 

To: TTR Members Forum Contact Us

From: Edwin

Subject: Re: The TalkTalk Members Forums Contact Us Form - Forum Registration Problems

Date: Tue, 5 Jul 2011 17:06:23

 

Hi again, Just a quick note to ask whether you have time to active a forum account for me please.

 

Thank you in advance.

 

Yours,

Edwin

 

-------------------------------------------------------------------------------------------------

 

From: "TTR Members Forum Contact Us"

To: Edwin

Subject: RE: The TalkTalk Members Forums Contact Us Form - Forum Registration Problems

Date: Wed, 6 Jul 2011 09:46:07

 

I have added you account details to the database you should now be able to register. Please ensure that there are no spaces in the telephone or account numbers when you register.

 

Cheers

Ady

 

-------------------------------------------------------------------------------------------------

 

To: TTR Members Forum Contact Us

From: Edwin

Subject: Re: The TalkTalk Members Forums Contact Us Form - Forum Registration Problems

Date: Thu, 7 Jul 2011 04:09:11 +0100

 

thanks ady!

-------------------------------------------------------------------------------------------------

 

To: TTR Members Forum Contact Us

From: Edwin

Subject: Re: The TalkTalk Members Forums Contact Us Form - Forum Registration Problems

Date: Thu, 7 Jul 2011 04:13:31 +0100

 

Hi again Ady,

 

I tried to register, but our TalkTalk Business account number (xxxxxxx) and telephone number (xxxx xxxxx) are still not recognised.

 

Hope to hear from you soon.

 

Yours,

Edwin

-------------------------------------------------------------------------------------------------

 

To: Edwin

From: "TTR Members Forum Contact Us"

Subject: RE: The TalkTalk Members Forums Contact Us Form - Forum Registration Problems

Date: Thu, 7 Jul 2011 09:37:58

 

 

Hi Edwin,

 

The forum is only available to Residential customers. We don't have access to any business systems.

 

Ady

This is no indictment on Ady nor on any other person who works tirelessly and thanklessly in the Customer Services team of TalkTalk but the company's customer service is distinctly lacking.

 

The saddest thing is that TalkTalk has provided us with an ADSL2+ LLU connection that has, technically, been close to perfect for the 11 months we've had it.

 

The Infineon-chipset DSLAM which TalkTalk installed in our telephone exchange is far superior to the aging legacy kit that British Telecom uses to provide IPStream products from the same exchange.

 

Yet, TalkTalk lets itself down in such silly ways.

 

We've made numerous simple requests from TalkTalk, such as the removal of the 1571 Answering Service from the line, or the lifting of a "WITHHELD" CLID from the line, or online access to our account, and yet all of those trivial requests have either been overlooked altogether, never actioned, or some arbitrary bureaucratic reason has prevented their fulfilment.

 

TalkTalk needs the services of a sharp-shooter to sort this out. Far too many staff are deployed in sales, leaving far too few hands to man the desks in customer services.

 

This needn't be so, and it has nothing to do with outsourcing the call centre work to India (however irresponsible, short-sighted and unpatriotic that might be).

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Guest TalkTalk Offical Company Rep

Hi Edwin,

 

 

As Ady advised the Members Forum have access to the Residential systems only

 

The TalkTalk Business product is managed by a specific department within the TalkTalk Group. We do not have access to their systems. If you refer to the contact details on your bill for any issues you may have, you can reach the TalkTalk Business Teams.

 

 

Regards

 

Mark

TalkTalk Online Community Department

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