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Talk Talk - Help required


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ive been with this crap broadband company talk talk,since aughust 2011 sorry broadband did i say, with a download speed of 2.9 and a up load speed of 0.2 thats a load of crap. everytime you ring them you get put throu to india where they get tought to fob you off, you never get to talk to anyone in the uk. ive had 5 texts of them saying they found no faults,my line has a crackel on it.they cant find a fault.am pulling my hair out now,i had enough,am moving to virgin next week you should all do the same and let this indian company die.

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  • 2 weeks later...

From TalkTalk

 

Hi All,

 

If any customers have account or service related queries please feel free to join the TalkTalk Members Forum where we can provide full assistance and support.

 

 

WIth any broadband issues we would look to test an alternative router in the test socket to rule out equipment and internal wiring issues. If this test has been completed and the BB is still faulty we can raise this via the Members Forum to our network teams for further assistance, after completing necessary line tests etc.

 

 

Regards

 

 

Mark

TalkTalk Online Community Department

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From TalkTalk

 

If any customers have account or service related queries please feel free to join the TalkTalk Members Forum where we can provide full assistance and support.

 

No doubt the TalkTalk team can offer excellent support through the forum, if only you can join it!

 

To: TTR Members Forum Contact Us

From: Edwin

Subject: Re: The TalkTalk Members Forums Contact Us Form - Forum Registration Problems

Date: Sat, 25 June 2011 12:40:19

 

Dear Sirs,

 

We have been TalkTalk Business customers since early this year and should like to join the members' forum but do not have any login details.

 

Our TalkTalk Account Number is: xxxxxxx

 

Look forward to hearing from you.

Yours,

Edwin

 

-------------------------------------------------------------------------------------------------

 

To: Edwin

From: TTR Members Forum Contact Us

Subject: Re: The TalkTalk Members Forums Contact Us Form - Forum Registration Problems

Date: Mon, 27 June 2011 08:31:42

 

Hi,

 

Could you provide your telephone number and full name and address.

We will take a look for you and get you registered.

 

Cheers

Ady

 

-------------------------------------------------------------------------------------------------

 

To: TTR Members Forum Contact Us

From: Edwin

Subject: Re: The TalkTalk Members Forums Contact Us Form - Forum Registration Problems

Date: Wed, 29 June 2011 11:14:05

Hi Ady,

 

Thanks for your reply.

 

Our telephone number is xxxx xxxxxxxxxx

Full name: Mr Edwin Cluck

Billing Address: xxxxxx

Please note, the Supply Address is xxxxxx

 

Cheers,

Edwin

 

-------------------------------------------------------------------------------------------------

 

To: TTR Members Forum Contact Us

From: Edwin

Subject: Re: The TalkTalk Members Forums Contact Us Form - Forum Registration Problems

Date: Tue, 5 Jul 2011 17:06:23

 

Hi again, Just a quick note to ask whether you have time to active a forum account for me please.

 

Thank you in advance.

 

Yours,

Edwin

 

-------------------------------------------------------------------------------------------------

 

From: "TTR Members Forum Contact Us"

To: Edwin

Subject: RE: The TalkTalk Members Forums Contact Us Form - Forum Registration Problems

Date: Wed, 6 Jul 2011 09:46:07

 

I have added you account details to the database you should now be able to register. Please ensure that there are no spaces in the telephone or account numbers when you register.

 

Cheers

Ady

 

-------------------------------------------------------------------------------------------------

 

To: TTR Members Forum Contact Us

From: Edwin

Subject: Re: The TalkTalk Members Forums Contact Us Form - Forum Registration Problems

Date: Thu, 7 Jul 2011 04:09:11 +0100

 

thanks ady!

-------------------------------------------------------------------------------------------------

 

To: TTR Members Forum Contact Us

From: Edwin

Subject: Re: The TalkTalk Members Forums Contact Us Form - Forum Registration Problems

Date: Thu, 7 Jul 2011 04:13:31 +0100

 

Hi again Ady,

 

I tried to register, but our TalkTalk Business account number (xxxxxxx) and telephone number (xxxx xxxxx) are still not recognised.

 

Hope to hear from you soon.

 

Yours,

Edwin

-------------------------------------------------------------------------------------------------

 

To: Edwin

From: "TTR Members Forum Contact Us"

Subject: RE: The TalkTalk Members Forums Contact Us Form - Forum Registration Problems

Date: Thu, 7 Jul 2011 09:37:58

 

 

Hi Edwin,

 

The forum is only available to Residential customers. We don't have access to any business systems.

 

Ady

This is no indictment on Ady nor on any other person who works tirelessly and thanklessly in the Customer Services team of TalkTalk but the company's customer service is distinctly lacking.

 

The saddest thing is that TalkTalk has provided us with an ADSL2+ LLU connection that has, technically, been close to perfect for the 11 months we've had it.

 

The Infineon-chipset DSLAM which TalkTalk installed in our telephone exchange is far superior to the aging legacy kit that British Telecom uses to provide IPStream products from the same exchange.

 

Yet, TalkTalk lets itself down in such silly ways.

 

We've made numerous simple requests from TalkTalk, such as the removal of the 1571 Answering Service from the line, or the lifting of a "WITHHELD" CLID from the line, or online access to our account, and yet all of those trivial requests have either been overlooked altogether, never actioned, or some arbitrary bureaucratic reason has prevented their fulfilment.

 

TalkTalk needs the services of a sharp-shooter to sort this out. Far too many staff are deployed in sales, leaving far too few hands to man the desks in customer services.

 

This needn't be so, and it has nothing to do with outsourcing the call centre work to India (however irresponsible, short-sighted and unpatriotic that might be).

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Guest TalkTalk Offical Company Rep

Hi Edwin,

 

 

As Ady advised the Members Forum have access to the Residential systems only

 

The TalkTalk Business product is managed by a specific department within the TalkTalk Group. We do not have access to their systems. If you refer to the contact details on your bill for any issues you may have, you can reach the TalkTalk Business Teams.

 

 

Regards

 

Mark

TalkTalk Online Community Department

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