Jump to content

  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Inconsistent Interest Rates

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4640 days.

If you need to add something to this thread then


Please click the "Report " link


at the bottom of one of the posts.


If you want to post a new story then


Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 



Recommended Posts

Does anyone on this Forum have any experience or insight into the following?


I was checking my Barclaycard statement and thought the interest charged was higher than I would expect. Being a sad soul I keep a record of outstanding balances and interest paid each month. I phoned Barclaycard and asked them to explain. During the phone call the person on the phone provided 3 different figures that were used to calculate interest, none of which delivered a figure equal to the amount of interest on my statement using the monthly rate quoted on my statement. They explained about opening and closing balances and the average daily balance. However the figures they quoted were all higher than even the highest figure on my statement, I asked how come with an opening and closing balance they arrived at an average daily balance figure that was higher than either of the opening or closing balance and they could not provide an answer. They sent me a nice letter re-iterating what I had been told on the phone.


I have been back through my statements for the past 2 years and on only one occasion has the interest figure charged been close to the rate quoted on my statement, I appreciate that my methodology has not been absolutely scientific - calculating interest on an average of the opening and closing balance figures but I figured it would be pretty close. The results were interesting and sometimes suggested I had been undercharged, however unsurprisingly the nett result worked out in their favour by 7.19%.


I think I am reasonably intelligent and I have read and re-read the information provided but whichever way I look at it I cannot reconcile the interest charged by Barclaycard with my own calculations. I am not at all happy about this and regard it as yet another example of how Banks rip off consumers. I think it is appaling that they cannot make adequate or sufficient profits legitimately or efficiently and so elect to boost their profits through unfair charges, mis-selling of PPI and deliberately opaque calculations on interest.


I would be interested to learn from anyone on this forum who has had a similar experience.

Link to post
Share on other sites

Hi Domster,


Are you using a compound interest calculator or spreadsheet to check the figures. Check our Interest Tutorial for some guidance - http://www.consumerwiki.co.uk/index.php/Interest_Tutorial


Try using this spreadsheet for the Tutorial - http://www.shweb.pwp.blueyonder.co.uk/interestcalcs.xls


To get the interest rate right, you need to convert the monthly figure from your statement to an annual figure. You need a converter to do this as you cannot simply multiply the monthly rate by 12 - that would give you the wrong answer.


If your statement gives you an APR, you can use this on the spready and see what figures you get.



We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING



                                            Have we helped you ...?  Please Donate button to the Consumer Action Group


Please give something if you can. We all give our time free of charge but the site has bills to pay.


Thanks !:-)

Link to post
Share on other sites



Thanks for the pointers on interest calculations and the spreadsheet, most useful.


I used the monthly APR rate provided on my statement, 1.597% per month- my beef is with the fact that I was quoted a figure which was used to calculate the interest and it was a figure higher than the highest balance on my statement over the statement period. I queried the calculation and was given 3 different conflicting figures none of which resulted in the same interest charge figure as I calculated using the monthly APR rate. As I understand it the information provided by the card providers should be transparent and easily understood, at present this would not appear to be the case.


I have checked my statements and in a lot of cases there have been no transactions over the statement period so using opening and closing balance and averaging the figures which takes into account payments made and interest applied should be close to the figure they use as the basis for calculating interest. However my calculations consistently deliver a different interest figure to that shown on the statement.


As your WIKI indicates the impact of interest being calculated on figures which include previously charged interest can see the balance due "mushroom" in pretty short time.


Thanks for all your advice so far, will be making a contribution to the Forum when I receive my compensation as you are doing a valuable job on behalf of the consumer.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?

  • Create New...