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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Vodafone - Owing money and trying to fix Woes


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Banging Head Against Wall...

Had a few problems paying bills since May when I lost my job, same old story..

 

Had numerous calls backwards and forwards with Vodafone since then but the latest part takes the biscuit.

 

Received a Final bill dated 12 Oct stating I owe £834 of which pay £705 straight away and rest by 1/11 I contacted VF CS on 14/10 saying that I need a breakdown of all the charges, can this be sent to me? I will then deal with it if you can prove the bill. After a 25min conversation I was told yes this can be done and they will get them sent straight away.

Got a letter dated 16th (was generated on the 11th Oct) on the 20th Oct that I have to pay up or it will be referred lock stock and barrel to a CRA.

Contacted VF CS on 20th Oct saying I got this letter but no statements. I was told they had been sent and that the account is on hold and disregard the letter.

Get a call from CRA today saying they own the debt. I called VF and asked them in an angry way:mad2: why. They said beacuse I never contacted them that they went ahead. I said I had been speaking to them but that didn't matter I asked to get this sorted and because the debt has been sold they did not want to know. I expected a callback earlier from a manager but surprisingly no call.

Fed up with it all. I was willing to pay up if I had seen the statements but frustratingly have been passed over.

What can I do now?? I am still not happy with the £834 with the extra 15% they have added on and have no proof of the bill.

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we have voda onboard cag

plase do the following....

 

Hi CAG members,

 

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately and securely using the ‘Contact us’ form on the Vodafone website with your account details.

https://help.vodafone.co.uk/system/s...PARTITION_ID=1

 

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is – and state the code WRT135 within the body of your email to make sure it comes through to us.As soon as we’ve received your email we’ll endeavour to get back to you as quickly as possible.

 

Many thanks

 

Web Relations Team

Vodafone UK.

CAG members contacting us, add the code WRT135 in the subject line in order ensure that email gets routed into our queue.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Umm, CRA is a Credit reference agency.. !! Do you mean they will pass on to a DCA ??

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PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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CRA could be correct. Keep in mind mobile companies all report your payment details to the CRAs and if you are late by more than just a few weeks it leaves a negative mark on your credit file.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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  • 4 weeks later...

Hi ntangle,

 

Although it's disappointing to read about your experience here thanks for making me aware of it.

 

In order for me to be able to assist you further could follow the guidance posted by dx and email me with the details of the account in question?

 

Once you've sent it you'll receive an automated reply with a reference number. To make sure it reaches me could you update the thread with this and I'll come back to you as soon as possible?

CRA could be correct. Keep in mind mobile companies all report your payment details to the CRAs and if you are late by more than just a few weeks it leaves a negative mark on your credit file.

 

Hi locutus,

 

A late payment status code 1 is usually recorded once a balance has been overdue by thirty days or more.

 

I think citizenB was correct in thinking that the OP had been contacted by a DCA rather than a CRA.

 

Although we do report payment history information to the CRAs it would be a DCA who the account would be referred to for collection purposes.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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yeah, re-reading it when they were contacted by a "CRA" was confusing the abreviations for "DCA". I originally read the sentence "Got a letter dated 16th (was generated on the 11th Oct) on the 20th Oct that I have to pay up or it will be referred lock stock and barrel to a CRA." which I thaught could be correct as a Vodafone debt would be marked on a credit file.

 

Lets hope we get a follow up from the OP and get this issue sorted.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

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  • 8 months later...

Well it still continues :( .

 

Yes things are all messed up with CRA and DCA's surprising what you put when you are seething.

 

It was DCA, who I might add were very aggressive and rude, almost implying they will send "the boys" round to sort me!

 

My Credit file now shows a default which is satisfied,

which appears to have happened whilst waiting for the first lot of statements,

and now Vodafone are refusing to remove this even tho the full amount has been paid.

There is nothing they can do.

Like extracting a tooth from a Hen.

 

Where do I go?

 

I have also noticed I have wrong addresses on my credit file from Vodafone, for which they "may" be able to remove.

 

I live on the south coast, and I have never visited Scotland!

I am really losing the will to live :(

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Received a Final bill dated 12 Oct stating I owe £834 of which pay £705 straight away and rest by 1/11

 

So you paid within 3 weeks despite not having received the breakdown that you requested and vodaphone responded by registering a default and linking you to some incorrect addresses!!!!

 

Did you ever receive the breakdown that you requested?

 

Really vodaphone were only entitled to their actual losses fr any breach of contract regardless of what their contract says about that. I doubt that that is what their breakdown shows. In that case they will have registered the default over monies not really due to them...

 

Who did you pay - the DCA or vodaphone? tbh I can't see how they got this to a DCA so quickly ...

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It was FPC debt collection, obviously Vodafone would have to admit doing wrong because they "pulled it back" from them and I paid the amount to Vodafone not the DCA.

I just feel that VF have stitched me up and there is nothing I can do.

 

"Thank you for contacting Vodafone Customer Services regarding credit report.

 

I apologize for the inconvenience caused to you with regards to the credit report.

 

I would like to inform you that as your account was defaulted due to overdue payment, your credit report will show as satisfied when you make the payments. It takes some time for your credit file to get updated.

 

Your credit report will show satisfied and I am sorry we will not be able to do anything further in this matter."

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Follow the advice from dx in the 2nd post in this thread... get Lee onboard he is very good and should be able to help ;)

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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ntangle - can you clarify the dates from your first post please

 

Can you confirm that you received your final bill from vodaphone on 12th October & paid in 2 amounts, the second being 1st November?

 

How did you pay? If it was cash at a bank / store did you keep the receipt?

 

How much are the DCA asking for? When did they first contact you?

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Guest Heidi Vodafone Rep

Hi ntangle,

 

I appreciate that this is causing some frustration and I would like to look into this further for you.

 

Lee is currently out of the office and so I will be picking this up in his absence.

 

Can you confirm if you contacted us via the info provided? If so, could you let me know the email reference number so I can get in touch.

 

Many thanks,

 

Heidi

Web Relations Team

Vodafone UK

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