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Wish to close ebay account, but they won't let me.


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Could you please advise where I can get help with the following problem that I have with the ebay auction site. I have been a member of this site for a few years, but wish to leave. Because I can't sell on it anymore I am told by ebay I can't close my account. Yet they take around £3.86 a month off me and I want this stopped. Can they legally stop me closing my account?

 

My seller status was indefinately suspended because of a dubious complaint made by a buyer that claimed the good were never received, yet I definately send them.

 

Ebay say that I can't close my account as I am a suspended seller and might attempt to re-register and they would not have any details of me if my account was closed. I find this strange coming from a large organisation such as Ebay. I simply have no interest in buying through Ebay and want no more to do with them.

 

Can anyone advise what action I can take please.

 

Thanks for any help given.

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I guess you need to give them a choice. Either close the account or give you a good reason why they are taking this money off you.

 

Are they taking this fee (what is it for anyway?) from your bank account/credit card ? I guess you could put a halt to that.

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  • 2 years later...

I have the same problem....I have been restricted from selling,, as partly I have multiple accounts that I thought I had closed...but as I found out they hadn't...and you are not allowed to sell with restricted accounts....I have emailed them for the last 2 weeks to sort this and all they can say is we cant close any accounts so I cant reregister...not that I want to now after the way I have been treated....they will not take any notice..... so I have registered with another auction site.....and the sad thing is I am a business man.......they make their own rules up as they go I think....

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It is a shame the original poster did not return to update their thread.

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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